Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 4, 2021 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Quick, on time, polite, carpet looks good.

Report a concern   December 4, 2021 — Rated 3 out of 10 by J.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are streaks in an area that was treated for high traffic.

Report a concern   December 4, 2021 — Rated 10 out of 10 by Terri Matson Zerorez Phoenix
What do you like about our products and services?

Everything from the beginning to the end was a great experience.

The company was very responsive to all of my questions and comments.

The tech listened to what I wanted to accomplish.

I knew half way thru the cleaning event I had made the right choice.

Honestly it turned out better than I expected. Thank you

Report a concern   December 4, 2021 — Rated 10 out of 10 by Daisy Gentry Zerorez Phoenix
What do you like about our products and services?

The person doing job is great!!

Report a concern   December 4, 2021 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Job well done

Report a concern   December 3, 2021 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Mark did an excellent job.

Report a concern   December 3, 2021 — Rated 10 out of 10 by G.F. Zerorez Phoenix
What do you like about our products and services?

Friendly courteous employees. Integrity of service. Just a quality company.

Report a concern   December 3, 2021 — Rated 8 out of 10 by M.S. Zerorez Phoenix
What could we do to improve?

Lower the price to clean a rug. We were charged $1/sf for a standard carpet that was cut to be used as a dining room rug, smaller than the room-size areas.
If three rooms is $130, why is one 9' X 9" rug $88?

Report a concern   December 3, 2021 — Rated 2 out of 10 by Z.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Well…. We honestly felt a little manipulated. First our technician said he couldn’t clean our bedroom cause it had too much animal urine. That’s the whole point we were getting our carpets cleaned…. He said it couldn’t be done without doubling our price for the more extensive cleaning and that he wouldn’t clean it for liability purposes. When we said we would have him skip the room cause double the price felt a little much, he asked us what we would be comfortable paying. We said $350, and he refused the offer, and then said… “well I guess I’ll just clean your carpets.” It left us wondering, “I thought you couldn’t clean the carpets for liability purposes.” It just felt a tad manipulative. I mean, I get up-selling…. But why tell us they couldn’t be cleaned to get us to buy the more expensive cleaning with a tactic that wasn’t entirely true, cause he ended up cleaning the carpets any way. And then, we paid to have our closet cleaned, and he never cleaned it either. The carpets look great, but we will probably be going with a different company next time

Report a concern   December 3, 2021 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

We were very satisfied with the Zerorez results and have already recommend Zerorez to a neighbor. The young man who did our rooms was very professional and certainly competent in his expertise and work. The job was pleasant from start to finish.

Report a concern   December 3, 2021 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Carpet looks fresh and clean. We try to use zero rez once a year to keep the carpet we put in a few years ago looking new.

Report a concern   December 3, 2021 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Quick efficient on time and communication

Report a concern   December 3, 2021 — Rated 10 out of 10 by Marat Shamionov Zerorez Phoenix
What do you like about our products and services?

Very good service

Report a concern   December 3, 2021 — Rated 0 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is full of lines where all the dirt was just spread around just like somebody used their rake.

Report a concern   December 3, 2021 — Rated 10 out of 10 by Shannon Bruggeman Zerorez Phoenix
What do you like about our products and services?

Customer service was amazing! They did a great job.

Report a concern   December 2, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Jeff, the technician, was great! Professional, thorough and friendly. Highly recommend hime and Zerorez.

Report a concern   December 2, 2021 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

I like that the products used are not harmful to the environment.
Our technicians were very informative regarding the fabric of our upholstery and diligent in their work.

Report a concern   December 2, 2021 — Rated 10 out of 10 by Steve Smith Zerorez Phoenix
What do you like about our products and services?

The quality of your product is outstanding. Your service technicians are excellent.

Report a concern   December 2, 2021 — Rated 10 out of 10 by Patricia McBroom Zerorez Phoenix
What do you like about our products and services?

Luis was GREAT! Professional, thorough and friendly, too. We are very pleased with the carpets after his work. Thanks!

Report a concern   December 2, 2021 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Transparency. Friendly and helpful

Report a concern   December 2, 2021 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

The service was professional and complete.

Report a concern   December 2, 2021 — Rated 10 out of 10 by B.J. Steinhilber Zerorez Phoenix
What do you like about our products and services?

No smelly chemicals and my carpets get clean!
Always professional, courteous and on time! Great communication.

Report a concern   December 2, 2021 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Fast and reliable. I'm always amazed at how clean the carpets are and how quickly they dry (without that "crunchy" feeling you get from other carpet cleaners).

Report a concern   December 1, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Highly competent service technicians. They were on time and completed the job expeditiously. The carpets look great. Pricing for the service did not include the additional treatment charge which should have been discussed during the initial phone call when the appointment was setup by the customer service representative and not at the house by the service technician.
The Zerorez carpet cleaning process is very good.

Report a concern   December 1, 2021 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Mar was really friendly and efficient.

Report a concern   December 1, 2021 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Very professional and thorough!

Report a concern   December 1, 2021 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

It is drier than steem.

Report a concern   December 1, 2021 — Rated 10 out of 10 by Sandy Ritter Zerorez Phoenix
What do you like about our products and services?

The technician was very helpful, friendly, on time (actually early which was great). The carpets look great! I will only use Zerorez for my carpets.

Report a concern   December 1, 2021 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Technician was helpful, knowledgeable & did a great job!!!

Report a concern   December 1, 2021 — Rated 10 out of 10 by Denise Blanchette Zerorez Phoenix
What do you like about our products and services?

Prompt and professional service


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