Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 21, 2021 — Rated 8 out of 10 by K.B. Zerorez Phoenix
What could we do to improve?

The additional cost for the pet treatment was significant and would have been helpful to know it ahead or at least a range. It over doubled the estimate.

We also still smell the pet urine in the carpet as we did before so to pay such a high rate for the odor to not be removed is very disappointing and Ill be calling to discuss our options.

Report a concern   December 21, 2021 — Rated 10 out of 10 by Bj Barvik Zerorez Phoenix
What do you like about our products and services?

Easy on line scheduling, cleaning personnel arrived on time and did a super job.

Report a concern   December 21, 2021 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Zero Rez always completes the job in a timely fashion, scheduling is a breeze and we just love our technician Sean.

Report a concern   December 21, 2021 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Speedy service

Report a concern   December 21, 2021 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Timeliness, quality and great tech!

Report a concern   December 21, 2021 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Our tech was fabulous! Very nice and professional.

Report a concern   December 21, 2021 — Rated 2 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I'm really sorry to give you a 2 because I like the way your company is run, but there was an entire area of our home that was missed that we paid for.

Report a concern   December 21, 2021 — Rated 10 out of 10 by Tiffany Owens Zerorez Phoenix
What do you like about our products and services?

My carpet is the cleanest it's been in years .great friendly service . Quick .on time . And very professional .Chris our service guy was amazing and great with our dog. Thanks zerorez and thx Knix for recommending..

Report a concern   December 21, 2021 — Rated 10 out of 10 by Patty Callahan Zerorez Phoenix
What do you like about our products and services?

I have used other carpet cleaning companies and they don't get our carpets as clean as Zerorez.

Report a concern   December 21, 2021 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Tim was great. Professional, competent and very pleasant. He must
be a substantial asset to your company. My compliments. He did
a wonderful job. My wife and I will continue to use your services.

Report a concern   December 21, 2021 — Rated 5 out of 10 by T.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The worker was very nice. I just expected the grout to be restored to closer to original color. It has been in many areas but it looks like he missed some areas

Report a concern   December 21, 2021 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

We love Zerorez!

Report a concern   December 20, 2021 — Rated 10 out of 10 by Jenniffer Powell Zerorez Phoenix
What do you like about our products and services?

I love that difference in the floors when it is done. You dont have the residue crunchy smelly leftovers from other cleaning companies. I also love the customer service from the technicians. Always helpful and considerate.

Report a concern   December 20, 2021 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

No harsh smell. Not watery wet even though, it was some wet and had to dry. Worker was on time and polite. Will use you again.

Report a concern   December 20, 2021 — Rated 9 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule online, arrived on time, quickly completed. Did have a smell (musty) when completed. May have been the carpet.

Report a concern   December 20, 2021 — Rated 10 out of 10 by Cheryl Mariani Zerorez Phoenix
What do you like about our products and services?

Great customer service by James E., he explained what he did and how to care for the carpet after he left. I could not have asked for a better experience. He even got stain out that other companies had tried to remove (they were unsuccessfully), James got them out!!!
James is just one example of the wonderful people at ZeroRez (from scheduling to reminder calls).

Report a concern   December 20, 2021 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

The cleaners are professional, courteous and very pleasant!

Report a concern   December 20, 2021 — Rated 10 out of 10 by Cali Mowad Zerorez Phoenix
What do you like about our products and services?

Professional, prompt, and courteous.

Report a concern   December 19, 2021 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Easy to get an appointment.....arrived on time....very courteous, carpets looked great!

Report a concern   December 19, 2021 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

Fast friendly service and no residue left behind.

Report a concern   December 19, 2021 — Rated 10 out of 10 by Linda Spiers Zerorez Phoenix
What do you like about our products and services?

Keith was great, very polite.
He took pride in his work, thank you Linda Spiers

Report a concern   December 19, 2021 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Quick efficient

Report a concern   December 19, 2021 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Excellent service Very professionalCarpefs look great Thank you

Report a concern   December 19, 2021 — Rated 9 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly and informative, knew his business. Carpets smelled fresh and clean.

Report a concern   December 19, 2021 — Rated 8 out of 10 by C.S.C. Zerorez Phoenix
What could we do to improve?

i only had a small job one room only. i was glad that no job is to small or big. keep up the good work !

Report a concern   December 19, 2021 — Rated 8 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

Would appreciate if you didn’t overcharge, by adding a hallway in the bedroom as extra $25 for cleaning the hall in the bedroom. It’s part of the bedroom and should not have been overcharged. We will think twice about using zerorez again. We’ve had this done by you before and you never overcharged. What’s up with this new overcharging?

Report a concern   December 19, 2021 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Great job as always; prompt and courteous service

Report a concern   December 19, 2021 — Rated 10 out of 10 by Deborah Serrata Zerorez Phoenix
What do you like about our products and services?

Prompt and thorough

Report a concern   December 19, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Carpet looked amazing after being cleaned, tech was friendly.

Report a concern   December 19, 2021 — Rated 10 out of 10 by Joni Clarke Zerorez Phoenix
What do you like about our products and services?

Zerorez has always done a great job on my carpets. The employees have always been polite and professional. I only wish all the extras were built into the prices instead feeling like they are always trying to up sell. At least they are not pushy.


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