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based on 84544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
prompt and efficient....stayed wet a lot longer than advertised
On time for appointment. Explanation of service by technician.
I like the fact that you do not use soap when cleaning carpets. I do feel that you can never get all of the soap out of the carpets and it leaves a residue and probably attaches to dirt more readily.
The last person from Zerorez who came to clean our carpets was very professional, so I like that, also.
David
I feel like your prices seem a little high. I thought you used to offer specials on tile cleaning but haven’t heard about one in a long time.
Tech was extremely helpful & courteous. Did an excellent job.
My carpets are spotless after Zerorez has come to clean them. Customer service is fabulous — friendly, helpful, timely and efficient.
Professional technician. Very careful and he did a GREAT, quality job
Tile treatment left the kitchen and bathrooms like new, staff was friendly helpful and easy to work with and around for the cleaning, they planned out sections allowing us to move furniture and get the most out of the clean. Thank you Mitchel and Matt.
The payment process is ridiculous. I've never dealt with the company where I had to be available the very moment that the workers arrived. I tried every way I could to pay in advance, because I was flying the day the carpet cleaning was originally scheduled. But I was told no we better reschedule it because I had to be available by phone. This is not at all customer friendly. I'm also not happy that you didn't take American express.
On the bright side our house sitters said the carpets looked fantastic! And so I really appreciate the great work that was done. just not the payment process.
The men were on time very efficient. We have used your company before and will again. Ron Last name removed
Chemical free
Technicians were very helpful and did a great job
Professional Fast Affordable
Super fast and thorough. Great job overall !!!
Another job well done!
We needed tile steam cleaned and sealed before moving into a home we just purchased. Our tech was on time, very polite, and friendly. He did a great job. The tile looked much nicer when he was finished, but there were still some areas of stained grout.
Friendly and a job well done!
Natural residue free
My carpets are always cleaned thoroughly, your service technicians do a terrific job!
The price that was quoted was not even close to accurate. False advertising not cool.
Easy to schedule an appointment. Technician came out when he said he was coming. Technician did a good job. Carpets are clean! I’m happy with the service provided and the overall experience in getting the service. Thank you!
Professionalism, on time, quality job. Hjird time I have used them
Very clean ad dries quickly
The products are safe for you and your carpet. The team is always willing to help.
The technician was very friendly but when asked if I can move a small mattress he said he had already done that room and he also missed every closet in the small bedrooms which very small spaces. Overall the job was ok but I think it could haven been better.
Customer service. Your technician knew more than any other technician from other companies I’ve used. He was also prompt and courteous- all the while training a new employee. I was very impressed, and had been looking forward to this email to give him recognition, but of course I don’t recall his name.
prices and no residue
Good job, good price.
High quality performance on heavily stained carpet.
Are tech was so awesome and knowledgable!