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based on 85814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Took over 24 hours to dry, really wet in corners of rooms. Billing from tech wasn't a smooth process.
Prompt, courteous, and they do an amazing job! Thanks to their system not only do you get clean carpets, but they leave behind little water so the carpet is dry in record time!
Highly recommend.
Professional, friendly tech. Carpets look so clean and fresh!
My carpet looks so clean l may not replace it soon
I have had my rugs cleaned several times and I just go my tile floor areas done and I was very pleased with both services.
Bedrooms and kitchen floor look great. Nice young man very polite and did a fantastic job, did not think the bedrooms would come clean but he worked a miracle. Thanks for a great job.
Chris explained everything to me so that I would understand what he was doing I appreciate that
Our floor is clean without any residue.
the rug does not stay water soaked
Jeff was knowledgable and friendly, he did a great job, carpets look fresh.
I like how quickly everything drys and how easy it is to schedule an appointment.
Everything was great and the carpet looks awesome!
My carpets came out looking great. Your technician was very professional, polite, knowledgeable, and worked hard.
Tech was very knowledgeable
Technician was great and did a good job.
I was very bothered by the pricing. I scheduled the service because of the 3-room special for tile because I needed our downstairs tile cleaned, thinking the square footage would meet the allowable 3-room square footage. I'm confident it did, but you charged differently for the entry way, bathroom, pantry and laundry room where I ended up having to pay at least $100 more than if it was just based on square footage. I was informed of this when the technician arrived and calculated it. The technician did a good job, but I really wish you would just charge by square footage.
The guys were very informative and professional. Did a great job on our carpets.
The whole process, from booking to paying the invoice, was so easy and seamless. The technician was quick and concise and very friendly
Very happy with the outcome of the job Zerorez did on my tile. The technicians were timely, very professional, and knowledgeable. I would highly recommend this company!
Karen H.
Mesa,AZ
My shower wasn’t as clean as i hoped for and i saw it after the guys left. Did not feel like calling in since overall they did fab. My chairs did not come clean at all because it was a dry cleaning ( since the guy did not want to do it wet - fabric issue- i understood but would have taken the chance anyway he did not want to —-so ok ) in the end i wasted $150 on them - because there was no money back but the chairs look still nasty no change at all….wished i didn’t also time before - my fridge bottom got scratched and i did not see that until after…I know these are all minor details if you want and its a he said she said …..but in all honesty …that also discourage one from getting the service and paying over $500 when you have to go and clean the corners of your shower by your self afterwards. I also feel like for repeat customers there should be better deals maybe a free erea or something but this time I feel i way overpaid for not the best outcome.
Good quality of services and very clear up front pricing.
On time service was great and your tech understand the value of your service and delivers
Zerorez is very communicative about arrival time and are always very prompt. Employees are always professional in appearance and knowledge of their products. They always do a great job and their work is always better than expected.
Had tile cleaned. Looks great. Brian was a great associate and proud of his affiliation with ZEROREZ and it shows in his work.
No residue. Techs have always been polite, professional and respectful.
It works and the technicians are so courteous and professional
I thought the tile cleaning process really made a visible different in appearance of the tile. The technician arrived on time and finished the cleaning in less than a hour.
Technician was timely and communicated clearly.
I had the carpet on my stairs cleaned. He did a very good job. I had some stains that I was concerned about, but he was able to remove them. I will definitely use this company again.
I’ve used ZeroRez twice in two different states and I love the results. No residue, no sticky feeling, no heavy perfumes, and great customer service. My teenager even took a nap on the hallway carpet because it was so soft and clean!