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based on 87629 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was charged 185 for less than 200sq ft. Second set of guys insisted my son put his credit card in their phone? First time they came out i pd through app the guy sent. Over 300 spent and they still didn't even do the panty. I asked for a call back and nothing. The room of carpet that was done, I went in after he left and cleaned the carpet for an hour!! that should not have had to happen.
Late for cleaning time. No call to say running late,
Elevated price quoted.
Called Stanley Steamer to finish two hours later.
Loved how clean my floor came out. My tile on the floor is 24 yrs old. I’ve had other companies clean my floor and they still looked like they needed to be clean. I ended up hiring Zerorez and I was totally shocked on how clean my floors came out. Colton who was the tech that came out did an amazing job and brought life back into my tile. He was able to get the dirt that was deep down into the groves of the tile. Colton was very pleasant and knowledgeable, and I loved the amazing outcome after he was finished. I would highly recommend Zerorez to anyone. Thank you Zerorez and Colton.
The technician Isaac did a fantastic job on carpet that might have never been professionally cleaned
Nico did a phenomenal job! It’s take a minute to write this because I couldn’t find the email but it was in my junk folder. He did an amazing job! We had a not so great experience the last time and this time we cannot complain one bit. Our floors look brand new and we’ve been able to keep up with the carpets since he’s left and they are still immaculate! Will recommend him to anyone and I will be requesting him for all my flooring needs from Zerorez going further as long as he still works there. He was very professional, polite, and made us feel comfortable with a someone we didn’t know being in our home.
Always do a good job and my carpets aren't crunchy afterwards.
Did a very good job
Never any problems. Service and techs are great.
The service by the tech was GREAT! He was fast but not hurried. Your product cleaned the cat vomit and all the dirt was removed. We will definitely use your company again and, hopefully, we'll be able to have the same tech.
The carpets aren’t soaking wet when you’re done they look nice and they take out more stains
Collin did great work. He was friendly but focused. He took pride in the result. We’ve had other good experiences with ZeroRez.
My first appointment no one showed up, texted or called. Second appointment was nit with the technician I requested and was told he was available. Your scheduling department is not very good and there is a lack of communication between your technicians and your scheduling. Zerorez in my opinion got to big.
Cleans well. No residue. Only wished they didn’t require the furniture to be removed from the room. Getting hard to move the furniture as we age. Other companies move a couch and put it back on foam blocks. Be sure to buy extra water for spot cleaning. Best stuff ever.
Prompted and professional service, friendly and professional staff
Received relevant information about cleaning options. Professional. Results were good.
Our tech was the best.
The techs were respectful of property and did a great job.
Quinn was knowledgeable and got my carpets extremely clean.
Professionalism of the technician and the quality of the work.
Great customer service. I like the fact that the carpet cleaning process doesn’t leave residue in the carpets and then they dry quickly. The house smelled real clean.
On time, efficient and through.
Zerorez water is amazing and works so well to clean with along with how well it works to clean carpet & tile/grout!
Tommy did a great job. He was on time and VERY knowledgeable. We would ask for him again. Thank you, Dennis and First name removed
I honestly don’t even know where to begin. The experience was extremely frustrating from start to finish. The machine broke down multiple times before the technician finally informed me he needed to leave to get more gas because the service tech believed that was the issue. At that point, we were already three hours into the appointment — and I am pregnant.
After returning with gas, another vehicle was sent out with a replacement machine. However, instead of staying to ensure the new machine was functioning properly, the technician left, and the machine ended up breaking down AGAIN.
What should have been a standard appointment turned into nearly six hours of inconvenience and stress. To make matters worse, I was told that because we were having the entire house cleaned, a complimentary odor treatment would be applied to the rugs. Unfortunately, I walked into my house the next day and it still smelled strongly of dog odor.
The tile barely appears cleaned, and there is still a large amount of dirt remaining in the grout. Overall, the quality of work was extremely disappointing, and the customer service experience was even worse.
What is most upsetting is that despite all of the delays, equipment failures, and poor results, no effort was made to offer any sort of discount or resolution for the inconvenience caused.
I would not recommend this service to anyone, and I will also be sharing my experience in a Google!
Amazing job and great communication on how the process was going to go. I would absolutely recommend ZeroRez!
The carpets are clean and the service people are great!
Service was on time and the employee was very attentive to his job. I would recommend Zerorez to others!
Your service has changed over the years to the point of being no different than any other companies. Years ago the tech would put hose protectors at corners, use the roller brush without asking and supply booties for use while drying.
On this visit none of those things were done. I had to ask why he didn't use the brush on this visit. I was told that it shouldn't be used on my low pile carpet. I told him that after he left I would call the office to verify, he told me that management was too busy to be bothered with calls and he would redo it. Strange as the last 5 visits since the carpet was new all techs used the brush without asking. The carpet is no longer soft when dry, I have to go over it with the vacuum so I can walk on it.
Easy to schedule. Hard working employee.
Trayvon and Jonathan did a very good job with our duct cleaning and explained the entire procedure before starting. They vacuumed up all the debris that landed on the floor before they left.
The downside was after adding 2 bathroom vents and a dryer vent cleaning, the price jumped from $424 to $624.
Trayvon also tried to sell us a air purification system for $1,500 and a lifetime filter, which I believe was an additional $100. Enough with on the upselling already!