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based on 84373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eric was my carpet cleaner. He was great! My two rugs came out really clean. No strange smell and looked really good. I would highly recommend Zerorez!
Always on time! Your technician are very friendly and hard working!
Never ask to use restroom.
The prices were reasonable. The tech was very professional, and he was right on time.
I saw a significant improvement in the tile/grout appearance. The technician was friendly and did a great job!
Matt was wonderful, again, in the service he provided on our stained carpet. He took the time to make sure it was extracted and clean. He has such a strong worth ethic, and is very knowledgable, and takes the time to answer all questions. He is truly an excellent representative of your company!
Friendly Service and everything comes out super clean!
Great customer service and results
The tiling grout joints were not very clean
We were very impressed by our tech’s professionalism and caring nature. He did a fantastic job. Our carpet looks brand new again.
Very informative and through!
All aspects of our experience with Zerorez went as expected. The making of the appointment, the arrival of the technician and the quality of the job was excellent. Thank you!
Easy to make an appointment. Cory was my technician on Saturday and was amazing.
Amazing customer service
Nice job done!
My carpets look so much better after they have been cleaned by you.
I believe Zerorez is engaging in dishonest practices, ie. SCAM. The technician spent more time complaining about the job than actually completing it, the work took only about 15 minutes, yet we were charged an extra $60. This was after we had already driven 20 miles out of our way and prepared the RV for the service. I WAS ALSO SCOLDED THAT THE RV WAS NOT COOLED AND READY FOR A TECH TO CONDUCT WORK.
When I called your contact number to address the issue, the only response I received was, “I’m sorry you feel that way.” I have used Zerorez for multiple homes in the past, but after this experience, I will never use your services again. I will actively share my experience with others to warn them about the practices your technicians are running under your name.
We couldn’t be happier with the service we received from Miguel at Tech! He cleaned our carpets and dining chairs, and the results were beyond amazing. From the moment he arrived, Miguel impressed us with his outstanding manners, professionalism, and genuine care for his work.
He took the time to explain the process, made sure everything was done with attention to detail, and went above and beyond to make sure we were satisfied. Our carpets look brand new, and our dining chairs haven’t looked this fresh since the day we bought them!
Customer service like this is rare these days—Miguel’s kindness, skill, and work ethic truly set him apart. We highly recommend him and will absolutely be calling Tech again in the future.
Easy to book and the staff is always friendly and very helpful
The carpet looks amazing! The guy who came over did a great job! v
I didn’t want to get anyone in trouble so I didn’t call. Didn’t follow them around because I didn’t think I needed to. Bedroom is on second floor with vent above my bed. Got in bed that night and whole bed covered in dirt and small rocks. Whole house covered in dust and dirt. I don’t believe any vents were covered securely. Very very disappointed with your service especially with the price we paid
Employee are respectable. Zerorez is a reliable name.
Only problem is Ryan nicked the wall in my bathroom and didn't tell me. I saw the nick after he had left.
Punctuality. Professional Knowledgeable polite
The person cleaning was very polite and the rug looked clean and renewed.
The Tech and her trainee were very professional, and thorough. Very happy with the results.
I feel like the two gentlemen that came were very thoughtful and careful to do a good job. I am very happy with my service day-of.
The frustrating part was that booking asked me the number of units that I had, but when the gentlemen arrived, I was told I had to pay extra for extra zones (this was NOT a question on the website) and then I also had to pay extra for dryer cleaning, which on the website seemed like it was part of the whole house duct cleaning, and only extra if you were ONLY doing the dryer vents. Probably will not use ZEROREZ again for hidden costs. It was almost 2X what I had originally budgeted for the service.
Ty our technician was very informative and helpful. He did a great job.
The technician was so friendly and helpful. He did a great job!
It is quick and easy. Dries fast. Service rep was very good. Thank you
Technicians (Kevin and one other) were very friendly and very efficient. Carpet looks great.