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based on 84370 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the second time I have used Zerorez and I’m very happy with the quality of their work and the professionalism of their team. Very thorough.
Gets carpet clean, any/all stains out, without using harsh chemicals, leaves your carpet feel soft.
My carpets were clean to look brand new! Ceramic tile and grout look excellent!
The tech, Mario, was very professional. He was respectful of our home and our time. He made sure to explain the product and process.
We were so happy with how the carpet looked and felt the following day once completely dry.
Good job
This was the very best carpet cleaning I have ever had. Ryan Stevens and his associate Andrew were absolutely wonderful. They were both, very professional but more importantly to me, was how I was treated by them. They were very personable and answered my concerns then gave me a few recommendations I had not thought of. They were very patient and did their work on my carpet very throughly. What was very important to me was after they were finished, I did have a few questions and they did not make me feel like i was taking up too much of their time.Both of these young men are definite assets to your company not only in their approach to their job in doing everything well but the way they interact with their customers. In the future I will always have zerorez on speed dial when I need my carpets cleaned. Thank them for me and thank you Zerorez for living up to your reputation.
Technician was very professional and acted like he knew what he was doing.
My carpets came out great! Spots were removed, very happy with the service! The techs were so nice and courteous!
The representative who actually did the carpet cleaning was very good. The carpets came out as good as they possibly could.
Ty was very professional and explained everything that he was gonna to do. I highly recommend you get Ty the next you get your carpet or tile done.
Professional, courteous and on-time!
I should have asked about chemicals used prior to cleaning, that is my mistake. The shower and shower room tile floor look great.
The rugs and sofa - you can tell where the cleaning was complete and were it wasn't; there are large strokes that were missed and they show the old dirt. The front of the couch cushions running vertical were also not complete.
WILD to me that three rooms of carpart are $129 but two rugs are $100 EACH. I basically feel like I got ripped off.
Last, being asked to tip in front of the person, IN your home, isn't cool at all. It's an absolute joke that I was even asked to tip someone for doing their job, he was lovely and friendly but tipping, come on - I'm tipped to death these days and you are a prime example of a busness that has no business asking for tip.
I believe this is my second time using you, I will not recommend you to anyone ever or use you again myself.
Rob was amazing! After sharing some areas of concern in each of the three rooms he got to work immediately. When finished, he offered some helpful suggestions to minimize high traffic areas. At his suggestion, we agreed to utilize Scotch Guard in our bedroom area.
We were so impressed with his professionalism and work ethic we will request him again.
Knowledge and professionalism
Product and techs are wonderful. No crushing under your feet when dry, Carpets are sparkling clean.
The carpets look great! I was very happy with Luis. He explained all my options and did a very thorough job. I would highly recommend him and Zerorez.
I have used Zerorez in the past to have my carpets cleaned. They did a beautiful job both times. I am now having new carpeting installed so I don’t need carpet cleaning. This time I had my tiled floors cleaned in the kitchen, bathroom and hallway. The grout had become very dark. David did an outstanding job. When he was done, the floors looked like new. I thought the price was affordable and fair.
On time and very polite
The technicians that serviced my home were totally upfront. I did not feel pressured at all. I was able to make my on decisions based upon their knowledge.
My technician Michelle was amazing. She explained everything and didn’t pressure me to upgrade to more cleaning . She did exactly what I asked for.
I will continue to use Zero Rez because of the great service I received from Michelle. Five stars
On time, friendly, professional and did a great job.. Both the girls names were Michelle and they were AWESOME!!
Quick to schedule, good communication from company about what to expect and effective communication about when associates would arrive
Mikhail was amazing! So friendly, polite and explained everything very well! Thank you for great service!
Nice individual and a hard worker.
My carpet and area rung look brand new! They were really dirty. I love that it is just steamed without chemicals. The only thing is I thought it turned out really expensive with the spot treating and after treatment. over $700. I am hoping I can get the price down more next time as I would like to use you at least once a year
Easy process
Joshua and Anthony were an amazing team. They did a great job on all of our carpets and area rug.
Our home feels so clean!
Thank you!
First name removed
Showed up at the scheduled time. Went right to work.
Mike Powers was prompt and very knowledgeable. He got right to work with no delay. He provided us with some valuable feedback on preserving our carpets. I appreciate Zerorez because of the quality of technicians and the affordable price.
Always a great service