Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84512 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 25, 2022 — Rated 10 out of 10 by Linda Leebove Zerorez Phoenix
What do you like about our products and services?

On time, fast, effcient, helpful with some furniture, carpet looks bright!!!

Report a concern   August 25, 2022 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Courteous friendly staff, tile floors look wonderful!

Report a concern   August 25, 2022 — Rated 10 out of 10 by Monika Herrmann Zerorez Phoenix
What do you like about our products and services?

Clean products without leaving smell or residue behind. Friendly technicians

Report a concern   August 25, 2022 — Rated 7 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

Lower your prices, getting too high, use to do a fantastic job, not as good today

Report a concern   August 24, 2022 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Very professional and efficient. I was pleasantly surprised how quick they finished.

Report a concern   August 24, 2022 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

The friendly technician (Jesus) arrived on time. He explained the cleaning process and asked us to show him our carpet issues. He explained his cleaning route through the house. He finished promptly and asked us to check the carpet. Before he left, he wiped up the wet spots on the tile for safety.

Report a concern   August 24, 2022 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

carpet looks almost new,even though its 18 years old.

Report a concern   August 24, 2022 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

You do the best work and are reliable

Report a concern   August 24, 2022 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

He was very kind, polite, professional and did a great job in record time!!! I would recommend Zerorez to everyone.

Report a concern   August 24, 2022 — Rated 10 out of 10 by David Keele Zerorez Phoenix
What do you like about our products and services?

Needed the carpets cleaned for an open house. The carpet was cleaned after treatment for some spots. Dry in about 4 hours the other places took overnight to dry if not longer. The gentleman that cleaned the carpet knew what he was doing and very nice kept asking if there was anything more he could do. Thank you zerorez.

Report a concern   August 24, 2022 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Excellent job cleaning the carpet. The guy did a great job

Thank you

Report a concern   August 24, 2022 — Rated 10 out of 10 by Roxy Lindebak-Herring Zerorez Phoenix
What do you like about our products and services?

It was so simple to book my appointment! The technician was even early! He was very thorough in the consultation, and explaining to me the process and what my expectations should be. He definitely exceeded my expectations, and was done within an hour. My carpets look absolutely amazing! I will definitely be doing this yearly.

Report a concern   August 24, 2022 — Rated 9 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Less moisture and dried without an odor.

Report a concern   August 24, 2022 — Rated 8 out of 10 by G.D. Zerorez Phoenix
What could we do to improve?

1. Should have let me know that there would be some dirty water coming from his equipment when he carried it out. I grabbed paper towels to wipe up water. I have vinal flooring and if the water got underneath it would be damaged.
2. When he was spraying the seats on the kitchen chairs the spray was running down the back of the seat on the wood. ( these chairs are made of real wood) he made no attempt to wipe the cleaning solution off. I grabbed paper towels to wipe up the solution.
3. When he took the hoses back out to his van, they were dragged across my desert landscaping on to the driveway. ( the rock is at least 1" in diameter) If I had noticed it, I would have handed him the broom to sweep it back. I know he saw it because after he loaded all his equipment back into his van, he came inside and helped me inter my card for payment.
4. He did a nice job on the carpet.

Report a concern   August 24, 2022 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

carpets are clean, no soap residue and stay cleaner longer

Report a concern   August 24, 2022 — Rated 5 out of 10 by W.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Typical bate and switch high end service provider. Advertised a lower price then reveal the add costs in such a way as to obscure the end costs and fees.
Totally not necessary given the end product and friendly service personal so I will recommend and use the service but with the cavot cost will higher then advertised.

Report a concern   August 24, 2022 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

The product cleaned our chair well and the serviceman was on time, efficient, polite and efficient.

Report a concern   August 24, 2022 — Rated 10 out of 10 by Keri Viverito Zerorez Phoenix
What do you like about our products and services?

My appointment was scheduled quickly and my carpet looks amazing! Thank you!
Will request tile and gout cleaning next.

Report a concern   August 24, 2022 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice, respectful and quick! Carpets look and feel great!

Report a concern   August 24, 2022 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

The product doesn't leave soap residue. Carpet is fluffy feeling when walking on it.

Report a concern   August 24, 2022 — Rated 10 out of 10 by Francesca Hamilton Zerorez Phoenix
What do you like about our products and services?

The tech did a really nice job and got stains out of a place where the stain had been there for ever. thanks!

Report a concern   August 23, 2022 — Rated 4 out of 10 by K.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My living room has deep down spots in the carpet I feel as though they rushed through this room faster then the two smaller beds rooms

Report a concern   August 23, 2022 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

They were very professional and did an excellent job.

Report a concern   August 23, 2022 — Rated 10 out of 10 by Larissa Pixler Zerorez Phoenix
What do you like about our products and services?

Levi was professional and thorough. We felt very comfortable with him in our home, and we were impressed with his work and the results. We highly recommend Zerorez in general, and Levi, specifically!

Report a concern   August 23, 2022 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

Very friendly and helpful. Carpets look great.

Report a concern   August 22, 2022 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

We’ve been using you guys for many years! Love the techs. They are so nice and really know their stuff. So polite and professional too! Happy to make suggestions and help with any issues that may come up! Thanks so much

Report a concern   August 22, 2022 — Rated 9 out of 10 by Linda Mendibles Zerorez Phoenix
What do you like about our products and services?

Great service
Friendly and knowledgeable

Report a concern   August 22, 2022 — Rated 7 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

Just wanted my master closet cleaned also. But because of the rain seeping in under the baseboard they wouldn't do it. So now I have to find someone who will come out and clean the one room now.

Report a concern   August 22, 2022 — Rated 10 out of 10 by G.P. Zerorez Phoenix
What do you like about our products and services?

Tech arrived on time, was thorough and let me know how long it would take the carpet to dry. Just a very easy experience

Report a concern   August 22, 2022 — Rated 10 out of 10 by Debbie Birch Zerorez Phoenix
What do you like about our products and services?

We Loved our Carpet Cleaner, he was kind, careful and trustworthy


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