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based on 85794 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love their easy appointment setting online. Great communication via email and text. The technicians are amazing and so friendly. The quality of work is beyond my expectations each time. They get the hard to lift stains and the carpets drys in less than 4 hours.
A great job done with great results in surprisingly short time. And no chemical smell. Thank you.
So I called and said I had a new house that was empty and I gave the person on phone measurements. I was quoted approximately $560 for 4 smaller carpeted bedrooms and family/dining/kitchen with hallway all tile with grout sealing in that price.. Totally fine with that. Then tech comes out and says that there is more square footage bc the person that gave quote didn’t include hallway in price. Then tech says he can scotch guard my carpet floors for $35 per room and I’m like ok extra $140 not a huge deal little pricey but whatever. Then he tells me it’s gonna be $993!!!!! Holy cow!! Honestly I don’t mind paying money but I feel that is bait and switch. $560 of quoted amount + $140 is $700 and that would have been a fair price. But a quote that is in total $433 off is not good practice. The floors werent really dirty I just wanted it clean bc I have a 13 month old. On top of that the one area that grout was visibly dirty didn’t get cleaned hardly at all. So I feel like I spent almost $1000 for a job I could have rented a rug doctor and a tile cleaner for $150 and actually taken my time getting things cleaned. Tech was very pleasant and professional, I don’t know if these reviews get monitored but unless something changes I won’t be a returning customer.
Great technician. He did a really good job was knowledgeable, friendly and prompt.
Thus is my 3rd zerorez appt. First 2 times was great. This appt was on Saturday and I picked a 4pm to pm slot. I recieved a call to see if they could come by 1pm or so as they had cancellations. I dreadfully declined as it was better for me to have less people home at the time of appt. I felt bad and knew this may come with a consequence as they may rush through as to get done quick so they could go home. I explained what areas were to be cleaned and I declined paying for an extra bedroom as it's nothing near 250 Sq ft, so I'm not into wasting money on an area that's not used much. I thought I pointed to all areas. However, when she was finished, she said I didn't do the hall next to the stairs or the upstairs hall area. It would have been nice to have been informed before completing the job as I could have confirmed the price or removed another area to have the more high traffic areas cleaned instead. Again it was late on Saturday and I'm sure she wanted to get home. She was courteous and friendly and if I had selected the earlier time slot maybe things would be different. My son's room is still a little dirty looking. I was past due on the cleaning, so maybe it won't look any better. However I'll get on my hands and knees to clean it more and then I'll know for sure. I would not recommend anyone pick a late Saturday appt, just to eliminate any concern over the job being rushed. I was told my carpets didn't look bad. Therefore I was expecting all the darker spots to disappear. She did advise me to get a Matt for my son's room as the office chair was causing the carpet to buckle a little bit. I appreciate the advise and I ordered one today. My carpets are older so I just may clean them myself at this point, but my boss was considering getting hers cleaned for a long time now and I just told her to pick an earlier appt time.
Good job!
Thank you for fast and friendly service. My carpets look even cleaner. The Technition shower me the dirt that came out of my carpets. Thank you!
Thank you!
Great job with cleaning flooring at my home
The person was not very nice and didn't try to get the stains out, I had to ask him many times to go back over the rugs as he missed so many spots!! SMH
Quick and made my carpet look like new!
I've been a repeat customer of Zerorez for over 5 years and they always send quality technicians that do a quality job for my family. I will continue to use their service for years to come.
The carpet looks great! Better than I imagined it would!
Great service, GREAT RESULTS, would highly recommend this company!!!
Your team who came to my house was very thorough and kind.
Good results! Nice technician!
The service we had was great. The person that came was wonderful, very friendly and explained clearly everything that he was going to do. Very proffesional and a job well done!
Thank you!
On time, courteous, didn’t leave any mess behind. Like the fact that no residue left in the carpet it upholstery.
My carpet is great and the young man that did our service was great also
Easy to schedule, prompt and job is always well done.
Very professional, took care of first time users and made the process very easy. The overall cleaning was very quick. Although the drying process took a little long.
Your techs always do a through job and the house smells clean.
Love your product and service. Carpets hadn’t looked so good! Great job to our service person!
One room smelled worse after.
Very professional. The service person listened to our concerns & addressed them. Went above & beyond in trying to eradicate tough stains
My experience with Zerorez was outstanding. The customer service and timely response was great. My Service Technician Alex was the best!! He was kind, helpful, and explained everything to me throughout the process. I highly recommend Zerorez, and Alex to anyone in need of great service and clean carpet/tile!
Austin was very professional.
He explained the process and how long it would take . Was able to get the gum out of the carpet!!! My carpets looks brand new!! The pricing is very reasonable and well worth it.
Thank you for a fabulous job .
See you in the fall for two more rooms.😎
Cody was great. Did a super job on my carpets and was very attentive to detail…
Will ask for him next time!
Prompt, professional. So far the job seems well done.
Exceptional service
Great company, great service and the outcome is wonderful.