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based on 85213 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fact that my carpets aren’t crunchy, after they dry
It took way to long for my carpets to dry. My closet was still damp after 24 hrs. I also felt it was way too expensive for the area rug.
Carly was great and quick and did a wonderful job at a reasonable price. Will definitely use again.
Friendly, professional, on time, and good quality.
We love the carpet cleaning but when we get our estimate online it's always much lower in price than the amount the technician quotes. This time we asked if there was a military discount and found out that it could be applied to our total. That was helpful and appreciated.
Love Zerorez! Love empowered water and you take dirty water with you. No soap, no crunch.
Techs are very nice, but ask too many questions. Makes customer feel as though they are doing most things wrong. But, we work through that.
Customer service was amazing! Quick and efficient.
I had intended to watch Treyvon for a little bit because I wanted to see the process of cleaning our carpets but also to see how dirty they were but I didn't want him to feel like I was just watching over his shoulder so I went outside to work in the flower bed. The next thing I knew, the motor shut off to his truck!! He was already finished!!! So I only got to talk to him instead of actually seeing the process. Treyvon was very nice and polite and answered all my questions. The next project for Zerorez is to clean our tile and grout but some repair work has to be done first; then Treyvon said they would come out and clean the tile and grout and then seal the grout. Also, the invoice we received via email was very detailed -- how much each thing cost individually -- and I like that. The carpets dried really quickly and are soft to the touch. Thank You, Zerorez!!!
You don't use soap or chemicals that bother my allergies
The technician was nice and seemed to do a good job cleaning my sofa, no problem there, but I guess I was expecting more from Zerorez. I thought my sofa would stay smelling fresh and clean, however, after it dried, the dog smell came back maybe 45 mins later 😞 I’m not super upset, but for the money, I don’t think I will use your services again.
Ryan S. did an excellent job on March 10, 2023. Zerorez was recommended by a friend and I will be calling again to get the tile and grout cleaned. Thank you.
Very likely.
Professionalism, protectant, speed, thoroughly answered questions, polite
On top of excellent cleaning and quick crying time they are very customer service oriented - responsive, polite and professional.
Cody explained methods used on our carpet, especially for the dog vomit spits.
Very thorough and efficient.
Friendly/courteous 👍
Carpet stays clean
Carpets are clean but not crunchy. Every employee that I have ever encountered is very professional.
Great!
Technician Louis is the best. He's thorough, detail oriented and does great work.
The service received was a mattress cleaning. The whole process was very quick and took no more than 20 min and the mattress looked exactly the same once the technician left. He said it was a white mattress so it wasn’t going to look clean. I don’t feel like my expectations were too high, I at least thought we’d see a visible difference on the mattress itself but I feel as though he simply vacuumed it and called it a day.
Technician, Matthew was very professional, and our carpets look like new.
Ryan, who delivered our service, was very knowledgeable about carpets and able to get out tough stains. He was right on time, courteous and the cost was reasonable.
I love Zero Rez, because my carpets always come out clean and beautiful afterwards. They never feel crunchy after they dry, like with traditional soap and water carpet cleaners. And I have always had excellent technicians come out and do the work. Never had a problem, they are always quick, efficient, and accommodating.
Very prompt and informative. All parties from Admin to Techs are extremely respectful and friendly. I rescheduled at least 4 times and Zero Rez accommodated my needs every time. I would definitely recommend it.
Tec was early, neat and efficient
I always have Zerorez clean my carpets because they do a great job and the workers are very professional and polite. Great job!
No residue
had to have you come back to redo the stairwell.
My floors look wonderful! Thank you!
Lack of chemicals and odor-