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based on 84477 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was hoping that the back of couch would be cleaned as well not just cushion and arms.
Professional service. Very courteous and informative tech. Quality service for a good price.
Better communication on pricing.
There is still a crunch after drying. So maybe skip that as an ad.
Our technician was great. In and out.
Did he’s job and left.
I love the smell and feel after I have my carpets cleaned by Zerorez
We had Brooke clean our carpets and tile floor and she did an excellent job.
It was amazing my carpets are so clean and fresh and I was so grateful to get the pee smell out from my animals! The service tech Alex T was so amazing and friendly and did a wonderful job!
On time. Professional. Got old stains out.
I like that I can schedule an appointment online. The technician was on time and did a thorough job.
The technician had arrived on time and explained the entire process to me. Once he explained everything, he started right away.
Customer service was great.
My carpet looks the same as it did before he came. He kept having me come out and check and obviously it looked okay because the carpet was wet. There is a clear spot on the carpet where he let the machine sit and that part looks brand new. This is not the first time we had you guys out.. the last time we were 100% satisfied. Either way I am very disappointed on what the carpet looks like today and will not be calling you back out unfortunately.
Everything!
So clean!
Carpets look great but tech broke my daughters LED lights. He broke the cord in half somehow.
I like that you have a machine that actually scrubs the carpet.
Associate TREYVON LEE is very courteous , reliable and did a wonderful job on 3/25/23. He explained what has to be done and gave sincere recommendations on what may be use to sustain the cleanliness and status of carpet and tile . He did not appear pushy or doing sales talk . His attitude and workmanship is excellent.
We love zerorez! We recommend it to all our friends. Always professional, always friendly, always efficient!
We like that no chemicals are used.We liked our technician; friendly, efficient; careful of our property; courteous
Carpet looks nose great service they did an excellent job way better than Stanley Cleaner happy with your service thank you
They do great work! I had a great experience with them.
Rob did a good job.
Arrived on time, carpets look and smell great!
Carpet did not come clean, and furniture indentations did not come out.
Technician charged an additional $25.00 for a walk-in closet because the bedroom had no furniture in it.
Did a great job. Very professional.
The men that do the work are always very friendly and efficient.
Your technician hacked our credit card! He did not send us a text to make a payment but instead took considerable time to enter our card number into his phone with no receipt. Shortly after, fraudulent charges were made our card. I called your company and reported him. The supervisor on the phone was apologetic but no compensation was offered. I had to call & change our CC info with all the places that use the card for monthly charges and it was a huge hassle.
Also, at the end of his cleaning, he told us to open the windows and turn the ceiling fans on AFTER the carpets were wet; no forethought or consideration in suggesting this when it was more easily done. When I appeared with fans to take down the hallway to the bedrooms, he continued mopping the hallway floor, preventing me from delivering the fans. He lacked courtesy, forethought and consideration and he is a crook.
High traffic area where carpet was matted down wasn’t improved.
Paid nearly double quote for pet stains, which I put in questionare and protectant.
Employee who came was great.
Carpet dried in decent amount of time.
Just paid almost double from what I paid another company last year for same exact level of service.
Always have great experiences with zero rez. Our tech was awesome and super nice. Did a great job and was even joking with our 3 year old. Highly recommend.
Tone down the hype about your special water. Its just charged water. Doesn’t do any more or less when it comes to cleaning carpets.
Your technician did a good job though.
Friendly, professional, and most of all you get the nasty spots out!! THANK YOU!!!!
Your quick response, kaleb your service man, he was excellent, very knowledgeable, helpful, great attitude and did an amazing job clearing our carpets.