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based on 84370 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Making sure I am happy with the results.
The tech was great, he did a really good job. Friendly and professional!
I love the zero rez water. I am amazed at how clean it gets my rugs and upholstery, and I even use it on stains on clothing.
Great job and carpets are clean and dry in just a few hours.
I called to ask if Zerorez cleaned viscose/chenille and the person I spoke to said, "absolutely!" and helped me get something scheduled for next day. The technician who came immediately saw it and said, "we can't clean that" - so you understand my frustration being told two different things.
The first time you’re out here it was a wow experience. This time not so much. The carpets I felt were oversaturated when he left. Versus the first time. There were several stains that had to go back and get cleaned up. Saw he had to work on some harder than the others because of a child. But some came right up. It was like the vacuum just completely missed it. What bothered me was he was ready to leave and I just happened to be going behind him and looking to see if it was a good job. I noticed when he did the large carpets he did one run up only not two like the other guy had done before or back-and-forth in different directions. He was in and out he had done four bedrooms and two large carpets in an hour and a half before I asked him to please go back and look at the spots that I found everywhere in all the bedrooms. There are also puddles of water left behind between the carpet and the flat floors. You got a ten when you were here before because of the amazing job the other gentleman had done. I just sure hope the other guy still with you and perhaps I could ask for him next time.
Zerorez can be trusted. It dries soft.
Clean and very professional
Rob was great and did a great job. Our carpets look so clean
The empowered water does not leave soap or anything in the carpet.
It just still looks dirty evetywhere but where the beds were.
This is the third service I have tried in the area and the only one that was successful in cleaning the carpet professionally and promptly. Zerorez was professional, efficient, reasonably priced, and best of all, successful in getting very soiled carpet clean and fresh again. I will definitely be using this service again.
Great service, very thorough, and explained on exactly what needs to be done, no surprises.
When technician arrived we discussed the specific needs of our house. He recommended treatment that turned out fantastic. Will definitely use Zerorez again.
It was very easy to book and straightforward on what the pricing would be. Very happy with the results
Outstanding service provided by our technician! He was AMAZING!
The 2 bedrooms with carpet looked good after cleaning, however the tile floors had numerous areas where dirty water had pooled. Once dried they were very noticeable as muddy looking spots that my wife had to go around to clean up.
The young man, I believe his name was Callin, was very pleasant and friendly, but his attention to detail on the tile floors needs to improve.
The crew wre very professional & personal. They worked well together. We added cleaning our exhaust fans to the order which we hadn't considered before.
We highly recommend them to anyone who is considering this type of service in your home.
George Reeves
Hello ,
Bradley did a great job,
He was also very courteous to me as a customer!
Thank you, Name removed
I have already submitted a survey.
Andrew was a joy to work with got the job done in a timely manner
Professional and helpful
The services are very good. It is easy to schedule appointments and technicians are very prompt and communicate through the process. I feel that the products are good and the price is reasonable.
When we made the contracted, we wanted 3 rooms and our walk in closet. the special was 3 rooms and the closet would be the 4th room free. We also wanted kitchen chairs cleaned, He missed some areas on the back of the chair. He charged me an extra $30 for the closet because it is not a room.
We used your service because of the recommendation by the carpet store.
I would have cancelled the cleaning if we hadn't moved all of our furniture.
The first time I used you I was very pleased. Now I'm not.
I did not get a receipt.
Kay Last name removed
easy to schedule, on time, and great work!
Eco friendly products great customer service
The process is great, doesn’t leave carpet very wet but really clean.
Showed up on time, very courteous and did a great job!
On time, no soap residue, reasonable price, carpets are always spotless.
The service guy was great, very knowledgeable and did a great job. Some of the stains on furniture did not come out, and likely should have. This is not the result of the service guy, but perhaps the strength of the product. I now need to hire another service to come and finish the job.
The service was excellent - polite,, courteous, helpful - and he did a good job cleaning an old soiled carpet.