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based on 84369 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the way tiles/grouts/carpet had been cleaned by ZeroRez team members. Thank you!!
Service by Colton was excellent! He did such a wonderful job my carpet looks brand new ! Carpets were not crunchy or anything after they were dry! Completely satisfied.
Technician was very professional, my carpets looked amazing after you guys were done.!!
Upsold a pet treatment and the room is now worse than it was. I also had to go back in with my own cleaners
The $70 special room cleaning for extracting of urine was most miss leading. We had two malfunction security alarms while our rescue dog was home alone. This resulted in many, many urine stains as the loud alarm sounded for three minutes each time.
When all was done this special service for one room cost $650.00. This cleaning took over four hours. The thoroughness was appreciated but with the extended time, we cancelled another service which was planned.
We also were not informed that the drying of special service would take 24 to 48 hours. I called and got clarification. The drying took around 40 hours into Saturday morning. (Service was on Thursday). Good thing we did not have guests until today, Saturday.
The service representative, Ryan was thorough and courteous. We were happy to have your new employee training with Ryan.
Brad Last name removed
19726 N 271st Ave
Buckeye, AZ 85396
Cell Phone number removed
Carpet still looks dirty and has stains and feels crunchy
It was a good job
Chelle was so helpful, she explained all our options in detail. Rugs and grout came out beautifully
Great service by Mario Merdith and products.
recieved....
But ...
There. Was a $25 unexplainef fee or service fee that was charged on my bill that I spoke to a ZeroRes rep. Before the appointment. They provided a $25 subtraction on my bill to go ahead with the service and I agreed but i was stil charged a $25 "service fee". The reason I called ZeroRes was for the deal for $129 buy 3 rooms get one free.... Not $154. Plus taxes and Tip I also paid for. ZeroRes should advetise a $154 special...buy three room get 1
Free not $129. I also live in a small condo with small rooms and in my bedroom i didnt want to remove the bed so only had extremly small area to be cleaned. Thank You.
Hire local people to schedule appointments. Call center with people who can hardly speak English is terrible. I had to call 3 times before I got someone I could understand. I love Zero rez for my carpet but might have to try a different service.
Superb service!
The employees are efficient and slso quick. They know their jobs well.
Matthew did an outstanding job. He was very neat, organized and courteous.
Would highly recommend Zerorez and this great representative of the company!!
Her was vey pleasant and thorough.
Professional employees that know what to do in a timely manner. Great communication.
my rugs are disintegrating immediately. After being shampooed backings some of the backing is missing coming off like powder. I paid $100 to ruin my rugs now I gotta buy new ones.
I thought both men (trainee and trainer) who came to my house were very nice and polite. The trainer was very pleasant and gave good directions to the trainee and the trainee was very appreciative of any suggestions he was given.
The price I paid was good for the services I received. Scheduling and paying were extremely simple to achieve.
I reduced my rating from a 10 to a 9 because your company did not provide any booties for me to wear if I need to walk on the carpets and they were still wet. I understand your company no longer provides booties as a cost savings measure and I can appreciate that. However, booties weren't available even if I were willing to pay for them. I feel that this is poor customer service and all my needs were not met.
He did a very good job
Mathew was here on time and did a great job cleaning our carpets.
great service great guy
Quick and easy to make an appointment for next day. Cleans efficiently and effectively. Works were very nice and polite. I was informed about everything I wasn’t aware of. Very knowledgeable and walked me through the whole process!
Fast, efficient. Colton was did a great job. Great representative of great customer service.
For the most part grout looks good. But there are several areas that are still dark. I was told it would be fine when it dries which I understood, but didn’t.
Your service technicians are always professional & courteous. Plus they do a GREAT job!
I had two rooms to be cleaned along with two chairs. I was very happy with all the work.
Your rep was very professional & nice .. explained everything .. the carpet cleaning was great ..
the only complaint is that your service vehicle leaked oil in our driveway... now we have an oil spot... :(
The technicians were friendly and personable. I paid for the extra stain treatment and the carpet had areas of wear. The technician told me that it wouldn’t remove the discolor but they would be improved. I do not feel like there was any improvement. They were not able to remove the 2 main stains in the master bedroom and the traffic areas look as bad as before the treatment. This ended up being a complete waste of $250.
The phone call prior to the service letting me know they are on the way
Very nice guys that came to do my rugs but I was disappointed in the rugs. They were super fast and I can still see some stains. It felt like they didn't put a lot of time or effort in but also maybe it was just my rugs were difficult. I'm not sure.
Great service