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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent quality cleaning service
I was notified when you had a problem and was able to reschedule. The tech came back because I was not home because he was earlier than scheduled. He was polite, courteous and very friendly. He did a fantastic job. Carpet dried very quickly.
Good cleaning, no soap residue or chemicals
Amazing service! Carpets looks so good! Would never use anyone else!
Love how lean my carpets are. Scott was very efficient and courteous. Will continue to use Zerorez and will recommend to all my friends
The dependability and quality of services.
There are several spots that were missed in the tile cleaning, mostly near the perimeter of the rooms but several spots in the middle of the floor in various areas as well. The whole thing must not have been done well because I am getting dark spots on my socks when I walk around on the floor.
Also some dirty water must've spilled on my carpet because the carpets were just installed a day prior to the tile cleaning and there is now a stain on my carpet of what looks like grey drops of liquid near the tile :-(
The floor is much cleaner than it was to begin with, just not up to the quality I have received from ZeroRez in the past (at my prior residence in Tucson). If another technician could come and re-do the tile floor and touch up all the missed spots (I can point them out if needed) as well as the new carpet stain, I would be happy to increase my rating back to 10 (It's always been 10 after the last three cleanings ZeroRez has done for me).
Thank you.
Sincerely,
Nick Last name removed
Service was great, carpets look good and the furniture I had cleaned also turned out great.
The young man was very polite and friendly, my tile was cleaned well.
i was disappointed that the shine was not on the tile after the cleaning. Take care.
Great job on the carpets. They look great. Company was on time and very professional.
My technician Scott B was amazing! Friendly, knowledgeable, attentive, and thorough. Was right on time and allowed me to add a couple more rugs at the last minute at the end of a long day I am sure. He was so happy to help.
The technician did a fabulous job, very knowledgeable and courteous
Zerorez makes it easy to schedule appointments with two choices, phone or book on line. The technicians are prompt, and neat and take great care. They listen to you and if you have specific requests they do what you ask like going over extra trafficked areas, or not using too much water etc. I like that Zerorez does not use chemicals and that my 14 year old carpets come out looking like new. Carly our technician was wonderful. She was very personable and pleasant and did a wonderful job!
Chris was great! He was friendly, professional, and got my rug to look like new again. I will absolutely use Zerorez again and am actually planning to call you to schedule a cleaning of another area rug I have at home! Thanks again for the great service!
We like that soap isn't used and our carpeting feels soft after being cleaned.
Complete floor cleaning and care services with knowledgeable, professional, and personable technicians providing the best customer service!
The technician who came to clean our carpets/tiles did a thorough job and we are very pleased with his service.
Our carpets are super clean and our tech, Jack, was knowledgeable and personable ✨
On a scale of 1-10 we give Carlie a 20++
Very personable and professional. Carpet looks like new!
Great service and great job on my carpet. They are worth calling for the service
Very good. Well done.
Cody was very nice. He let me know exactly what he was going to do, what to expect after he was done and offered information for future treatments.
The technician was very polite and took great care to protect corners and furniture.
Your employee was extremely professional and knowledgeable. The results were better than we ever expected. No complaints at all and will definitely be using Zerorez again!
Consistency in cleaning, even with different technicians. They did a wonderful job getting traffic marks off older carpet!
I don’t name technicians when they work as a team, they are working for one goal; customer satisfaction!!!
Tech was in and out so fast and did a great job. My carpet looks so much better!
Regarding your products, I like that you don't use soap & that your heavier duty cleanser is only lightly scented, pleasantly so. I especially like the results!
Regarding services, I very much like the technician you sent over. Austin arrived a little early & was very pleasant & professional in manner. He was very willing to discuss my concerns & what he was doing. He was attentive to tending to spots of my greater concern. Again I especially like the results!
Techs have always been on time, knowledgeable, professional. Carpets dry quickly and look great after Zerorez has been here.
Nice service guy and he did a great job!
I just used ZeroRez for the second time and I am just as pleased as I was the first time. Jeff was right on time, explained what he was going to do and got right to it. He was friendly and professional and did a wonderful job. I remain a very satisfied ZeroRez customer.