Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85184 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2023 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Technician worked hard and did a good job

Report a concern   November 21, 2023 — Rated 10 out of 10 by Debra Taylor Zerorez Phoenix
What do you like about our products and services?

The carpet tech did a great job on our carpet.
They were fast and efficient.

Report a concern   November 21, 2023 — Rated 10 out of 10 by Dan Johnson Zerorez Phoenix
What do you like about our products and services?

Quick, professional. No residue.

Report a concern   November 21, 2023 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Environmentally safe, effective

Report a concern   November 21, 2023 — Rated 10 out of 10 by Jon Lowry Zerorez Phoenix
What do you like about our products and services?

She did a great job!

Report a concern   November 21, 2023 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

I liked the easy appointment availability. Scott arrived on time and was very professional. The carpets looked much better when he finished. I will use this company again. Good job Scott.

Report a concern   November 20, 2023 — Rated 10 out of 10 by JoAnn Heiselman Zerorez Phoenix
What do you like about our products and services?

Jordan did a great job with our carpet. We were very happy. We will use zerorez again

Report a concern   November 20, 2023 — Rated 5 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have always been very satisfied with ZeroRez until this trip. I added a third room of carpet plus paid extra for 1 small area of dog urine - my dog was "dripping" when she was passing away last summer. The spot is at the edge of the bed and slightly under it. I pointed that out (that part of it was hidden under the edge). The tech went to the edge of the bed but did not get under it as I requested (He must have forgot by the time he got to this room). I am not sure if the cleaner could not go under the edge or if not, I am wondering if there would have been a smaller tool that could have been used for that one spot.

My husband claims that the master bedroom is also extremely matted and was excessively crunchy. - It is usually more "fluffy" and not so crunchy. He was thinking the solution was mixed too heavy.

Is there somebody that can come out and look ? You can call me at Phone number removed.
Kim Last name removed

Report a concern   November 20, 2023 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

What I liked most was the interaction with their staff.....very friendly, courteous, and efficient. The job was set up and finished within an hour. Thank you.

Report a concern   November 20, 2023 — Rated 10 out of 10 by F.H. Zerorez Phoenix
What do you like about our products and services?

Our technician was very informative and did an excellent job. He was a "10".

Report a concern   November 20, 2023 — Rated 10 out of 10 by Hugo Larios Zerorez Phoenix
What do you like about our products and services?

Xerorez excellent as always.

Report a concern   November 20, 2023 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

Your service persons did a great job doing and explaining the work they would do! Both of them were very professional handling their customers too!

Report a concern   November 20, 2023 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Professional and efficient technicians.

No lingering odors.

Report a concern   November 20, 2023 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

excellent communication

Report a concern   November 20, 2023 — Rated 10 out of 10 by Ray Lewis Zerorez Phoenix
What do you like about our products and services?

The service I received was excellent. The information for upkeep as well as what to do in the future was above and beyond.

Report a concern   November 20, 2023 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

The cleaning done was great. The only issues was the work truck left an oil stain in the street at end of my driveway in middle of my house.

Report a concern   November 20, 2023 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Excellent service. Our tech was great!

Report a concern   November 19, 2023 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Non toxic / Great service

Report a concern   November 19, 2023 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Quick and efficient!

Report a concern   November 19, 2023 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

We were very happy with the service provided and the tech that completed the job. He did through job and was patient with making sure we got everything covered. Answered our questions and addressed concerns. Our carpet feels and smells cleaner. Thank you

Report a concern   November 19, 2023 — Rated 10 out of 10 by C.V. Zerorez Phoenix
What do you like about our products and services?

The text you get that he is on his way.

Report a concern   November 19, 2023 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Shea was awesome!!! He provided excellent professional service

Report a concern   November 19, 2023 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Carpet looked amazing!

Report a concern   November 19, 2023 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Great communication and customer service from technician

Report a concern   November 19, 2023 — Rated 10 out of 10 by Spencer Chamberlain Zerorez Phoenix
What do you like about our products and services?

I am a repeat customer and really like the work Zerorez does! Easy to schedule online, technicians are on time and friendly, and the carpets always look so much better afterwards. Will happily continue to use Zerorez.

Report a concern   November 19, 2023 — Rated 0 out of 10 by R.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You are sending someone back out tomorrow, but my stairs and one of the bedrooms don't look any better then before they were cleaned,plus big black marks were left on 3 steps that were not there prior,looks like it was massive drippage from something...

Report a concern   November 19, 2023 — Rated 10 out of 10 by Kellie Gardner Zerorez Phoenix
What do you like about our products and services?

Great service, very professional! Thank you.

Report a concern   November 19, 2023 — Rated 10 out of 10 by Aaron Brasfield Zerorez Phoenix
What do you like about our products and services?

Professional experience, pleasant associate and carpets look great!!

Report a concern   November 19, 2023 — Rated 10 out of 10 by Janie Riddle Zerorez Phoenix
What do you like about our products and services?

Very knowledgeable and professional. Your process really does a great job.

Report a concern   November 19, 2023 — Rated 5 out of 10 by A.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The gentleman who serviced our home was very professional, polite and courteous. Unfortunately we were left with a few light stains on our family room carpet which we feel would normally have come out with using our regular carpet cleaning company. Our only other minor complaint was that the carpets were left very wet. They took until this morning to fully dry. Otherwise, quick and pleasant service.


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