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based on 87616 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The less saturated and less chemicals.
I was quoted an amount that suddenly ballooned to over $200 more once the technician arrived. Additionally, the woman who helped me arrange the reservation, assured me that they would only charge me for the size of the rug that they were cleaning rather thanthe actual size of the rug. Once the technician arrived, he told me that that was not true that I would pay for the size of the rug, whether the whole thing was cleaned or not. I will never ever recommend your company. I should not have faced surprises once the technician arrived
The service and the product itself
Very thorough and professionaly run business!
Too expensive
Ryan did an outstanding job with the carpet in our new home. He took the time making sure each room looked great! Thank you!
The technicians and zerorez process. Quality and fair value.
Rob my technician was phenomenal. He was fast, conscientious, pleasant and dedicated to doing a good job. Couldn’t ask for a better job done on my carpets and a better person to do the job. Thanks Rob.
The young lady that came was very pleasant and helpful. Very satisfied with her work. You should be proud of your staff..
The worker was friendly and professional. He did a great job! Carpet looks like new again.
Joshua was our service technician. He did a wonderful job cleaning our carpets. He also gave us some "tips" on getting our tile cleaned. We were very pleased with his attention to detail. We will certainly be a repeat customer.
My carpet looked so old and matted down, but after cleaning it, it looks brand new!
Everything
Customer service, experience, professionalism, cleaning level better than all companies I've use previously.
The technician that was sent clearly had no experience. I literally had to show him how to use the machine. A spot he said wouldn't come out I took the machine handle and used a little.pressure and the spot came right out. The carpet is not eventually cleaned. Many lines like he couldn't see where he left off to start a new area. Not a qualified or properly trained technician. VERY DISAPPOINTED
Efficient & friendly service.
Easy to schedule and communicate with. On time, respectful. Cassie was great. She whistles while she works! Happy employee!!
What they did to my carpet was amazing never thought it would come clean I thank you
The technician came when he said he would be here. Did an excellent job cleaning our carpets. Did tell is that there still is a wear issue and even though clean, it will still show. He was correct…..but acceptable. It was mostly soiled. He was very thorough. Will use this service again.
Customer Service was proactive. Tech was ahead of schedule and offered to come early. Who didn’t like that? Not having to sit around for an appointment. Yeah!
Cesar explained everything! Offered to show a test “run” cleaning to see if I saw a difference and wanted to proceed. Yes! Please!
Offered to help move furniture, etc. job was efficiently and quickly completed.
Our technician was awesome. He did a great job on my tile and area rung.
It is and has been a great service for our needs . Very nice technicians.
cleaned my floors great,
Always an excellent job.
Robert was fantastic!
My carpet cleaning job was completed with an adequate "B" rating.
However, the Tech was too fast.
Phycis demands a speed that allows the vacuum time to pick up ALL the dirt and debris and draw out ALL the moisture thoroughly. When I vacuumed the carpets after allowing time to dry completely, the dirt monitor on my machine flashed too much.
I have memory foam padding under my carpet therefore it took over six hours to dry! The equipment was dirty and worn out. Dragging the hoses across my driveway is disgusting! Your tech brings in more contaminants than exist in my house!
Your tech needs better manners. I pointed out a small section that was missed in the final step and his reply was "I Know!"
I am a long-term customer and love your method of cleaning my carpets! I will call again the next time I need them cleaned!
we liked the 2 gentlemen who worked so hard
I requested the air duct cleaning and dry vent cleaning services. I appreciated the integrity and honesty from technician Seth when he observed that the air duct system was in such disrepair that it could not receive the service. The cost was lowered to the service received for the clothing dryer vent cleaning. It is amazing that I can receive information about the state of disrepair from the duct cleaning technician, but did not receive any kind of information regarding this from the HVAC technicians that have provided seasonal maintenance on the HVAC system over the last several years. Thanks again Zerorez for another job/service well done!
Good communication re time frame of service. Technician explained process and asked if I had questions. I like that the carpet wasn't soggy. Carpet turned out great.