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based on 87616 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual, thorough, and spotless floors!!
When I called I advised the closet (size of a hallway wide) was very smelly because of an enzyme that was used by a different carpet cleaning company and it needed what you guys advertised as a clean of odor eliminator that was deep in the padding . Representative stated that it was not a problem and it just had a charge of x amount of dollars per gallon , I did indicate it was the whole closet not just spots . When the employee showed up he advised they could only do spots not the whole closet . Had I known that I would not have hired zero rez . I do have to say though that the employee who came was very pleasant to work with . Polite and had great customer service skills so kudos to him .
No Severe chemicals. Cleaning excellent.
On time and very courteous workers. The rugs look beautiful!
My carpets look and feel amazing and clean! I also loved that it didn’t leave a stench or smell. We previously used to go through coconut cleaning and every time my carpets would smell musty and feel drenched. This time my carpets felt almost dry but a little damp which is perfect and no smell what so ever!
Carpet is till crusty an the Pet smell is still looming
Large stain was not removed
I’ve used Zerorez several times thru the years and am completely satisfied with the clean results on my furniture.
Love it.
I have used Zerorez for all my carpet cleaning over the years. Always a great job and the tech’s are very friendly.
Online scheduling is easy and quick. When there is a problem (automated email a day before the service date showed I signed up for another service), someone texted me back promptly assuring me all was well. Alex listened carefully to my requests, and had the carpets looking wonderful in no time at all. Great service.
Juan was professional, courteous, and on time. He explained the process in depth. Carpets came out clean and I would definitely use the service again.
Seth and Jonathan were great. They were professional and thorough in there work.
Nathan was our fav service guy
He’s no longer there . Prices aren’t great but we like you guys but may just start doing it ourselves
Ontime, friendly, did a great job, good price...thank you!
Friendly, fast and effective!
The tech was fast, nice and did a great job!
The service guy was very pleasant and did a great job!
My technician Gabe Was the best ever
My carpets are spotless
Great service!
Prompt service; professional technicians
Exactly as you proclaim…. No residue left, just clean carpet & upholstered chair that were a challenge but our tech made them look like new
The first time I used your company the guy did a great job on our carpets. I had been a customer of another company for years and their service had gone down so I wanted to try your company. Well this last time your guy didn’t do a very good job. He rushed through the job and I was disappointed in how they came out.
Device was great , tech was great. Did not like having to pay $15 out of mkt fee. The hole any room bigger than 16 by 16 is double sounds a bit money scam. Interior of the house was only 1100 ft. You are not the cheapest but was worth the money.
Carpets are so clean; they look brand new. Pet stains completely removed. Thank you.
Easy, friendly and great service and work
I was quoted $45 a room and then it was on sale for the day you were here and you did not honor that. and $4 is not the problem. I was not told that you could not clean carpets that had old pet stains. I explained to your nice employee that when I bought this house I never saw the old stains because they were very careful not t o let me in the times it did not show up according to the lighting. I found this mess after I moved in. Stains also on the sofa, I said something to my neighbor and found out the prior owner had a cat she could not take care of that was very sick and some neighbors tried to help, but the cat was eventually put down. Had I known that zero rez could not remove stains I would have called someone else to help . I had to wait to afford you as I am on a very tight budget and the $115 for you served me no purpose. Your employee was very nice and explained that these were old stains.
Promptness, professional,did a good job.
Listened to my requests
The young man who came out was great!
Jesse was awesome. Very professional and expedient. Would ask for Jesse again.
We have used Zerorez many times. We like that they do not use chemicals because we want to keep our dog safe.
The technicians do a great job and are informative if we have questions.
We always recommend Zerorez to our friends.