What our clients think of us!

My husband and I were are thrilled with the appearance of our carpets after Alan (our Zerorez guy) was finished with them. They haven't looked this good since after we first got them installed. Alan was very energetic, helpful and informative; he answered all our questions and then some! I'm anxious to have Zerorez come back and clean my couches and tile floor! (I love how Zerorez is a palindrome -- very clever I'd say!)

I like the shampooing outcome and the fellow doing the work was very nice but I felt like he was pressuring me to let him clean my couch and spray something special on all of the carpet when he was done. Over all I think it was expensive.

I am a repeat customer. I should not have to retrieve my driver's liscense to pay the bill. I found it very annoying--

How very clean my carpets are, the speed it was accomplished, the efficient, pleasant man who did the work.

I like the zerorez aspect of the service and the fact that the rug dries within hours instead of days.

The service was fantastic. My carpets and floor look brand new.

Good cleaning job with very little odor.

Lower your prices on couch cleaning. Don't count a "big" room as two.

Casey was very thorough and did an excellent job. The carpets looked new and they are more than 15 years old.

Ease, no chemical smells and seems to clean and shine everything. Allan, our cleaning tech, was very knowledgeable, helpful,
friendly and took extra care with everything in our home. Thank you.

Mark has been to our house 3 times in the last two years. He has done the tile & grout, carpet and rugs. He always does an excellent job! Your company is very fortunate to have Mark as a member of your team.

The ingredients that were used and the cleaniness of the carpet

Carpets always look wonderful and especially clean. So much better than other services used before, even though it's been a long time since I've used other companies. I'm also impressed with the young men who come to my home. They're exceptional and always professional and well spoken. As a side note, I volunteer some of my time at our Sun City West Consumer Services office, and it's often difficult to refer callers to other carpet cleaning companies that are listed in our data base. You may want to consider registering with them.

Cleaned soap filled rugs.

I was impressed with the speed and efficiency. The product clean as advertized, Thank You!

I like your professionalism and First name removed end result. It's comforting to have a man working for you who doesn't look like he is scoping out First name removed place. I have seen that happen before with other companies, and it doesn't give you any confidence. I also am given confidence by First name removed condition of your equipment. A company that cares about their own appearance is a company that cares about their results. You win First name removed contest of first impression.

My carpet looks and feels like new.

My technician was wonderful. He was very courteous and tried very hard, yet my living room still smells of pet urine and will need a second treatment.u

The fact that there is no odor or residue was huge in making our decision to choose ZEROREZ to clean the rental property we were about to move into. We were elated to know your method of cleaning provided a sanitary carpet my grand daughter can crawl on.

Furthermore, the tech was on time, courteous and very professional.
Thank you!

Detailed and professional

excellent service and the carpet was really dirty and now it is clean

We had tile, carpet and ducts cleaned. The technician didn't start the job until close to noon. The carpets were not done until 3:30 and this left us with wet carpet through the night. We feel that a job of this size should have been started earlier in the day or had 2 people to complete the work.

After the job was complete, we noticed that insulation was dropping out of the duct in the family room, along with a piece of plastic liner. After a phone call, Nathan did come to the house to repair the duct that had been damaged when Jon did the cleaning.

When we have had the tile cleaned by other companies in the past, they did a much more thorough job, being sure to wipe the baseboards. This was not done by Zerorez.

Overall, this was not a positive experience and we are not likely to use your services again.

Ease of making an appointment, the reminder email with instructions, the receipt that was sent within minutes of completing the job, and the very polite and knowledgeable technician.

The best results we have ever had. I'm anxious to see how long it will lst, and stay so nice.

My carpet looks great.

The tech was very helpful with questions as well as recommendations. We are anxious to see if your products/processes produce te results we are looking for.

We paid extra for the pet odor/stain remover and were assured by the technician that the small patch of dog urine in one of the bedrooms would be completely odor free (he said there might still be a little bit of a stain though). After the carpet was completely dry, I did a sniff test, and the surface odor was still very strong.
It's always disappointing to feel ripped-off by the upsell.

You're very good, but you're also very expensive. Almost $500 to get one room cleaned and a sofa and love seat. I was happy with the results but I $500 seemed a little steep to pay.

non-chemical cleaning

Zerorez did a pretty good job cleaning my carpets and I like the jug of special water that I purchased to clean up the spots from day to day living. I have had several companies clean my carpets, but this is the first time I can say "I'm satisfied".