What our clients think of us!

courteous, professional, and do what you say

As usual, excellent service and results

Arrival was in a timely manner and the job itself was done above and beyond

It works! My mother in laws carpet got as clean as it could.
The coffee stain was difficult but looks a lot better.

My carpet looks brand new. I tried many other services with less than satisfactory results and was recently told, by a friend, how happy they were and how their carpet continued to stay clean that out of desperation I called Zerorez. Needless to say I am not disappointed.
Also, Joe (the gentleman that cleaned the carpet) was professional and courteous and I will ask for him again. Thanks Joe!!!!
All I can say is "well worth the money".

The young men who come out to clean are very polite and professional

great smell, not saturated/wet--our carpets look great. And no tacky residue!

It did the job. The serviceman was very polite and efficent.

clean,dry and quick

The guys who cleaned our carpets did an amazing job -- everything looks terrific!

The last time I had my carpet cleaned, it was cleaner. I'm not as impressed this time. The carpet also stayed wet alot longer than before and there was a spot left that my son got out with goof off.

quality job---gets expensive with a big house but very nice job

On time, very neat, very courteous and environmental friendly.

Your technician Mark was courteous, knowledgeable, and efficient.

I do have enough space to praise your company. Derek was very prompt and personable - he worked very professional and friendly, answering all my questions (which were many). My carpets are over 12 years old and they now look like they were just installed a year or so ago!! This is my 2nd time to have Zerorez and will have them again. The best thing is my carpets did not that sticky (or chemical feeling) like the average cleaners. This time I had a protection coating. I WILL RECOMMEND "ZEROREZ" (WHICH I HAVE) TO MY ALL MY FRIENDS!!! THANK YOU FOR SUCH A BEAUTIFUL JOB!

First name removed of Mesa

I like the fact that there was no chemical smell lingering once the work is done. Your guy was extrememly pleasant and very willing to explain the process and was very honest about expectations.

Quick effective job. We had acouple of bad prroblems which wre expertly handled.

The professional attitude of your staff (especially the young man who performed the service) and the quality of the work. Hard to find in today's environment.

Present written invoice before service or a cost breakdown of the reccommended services. I was surprised by the cost of services done. May have been miscommunication during the walk through - but a written cost estimate would have cleared that up (and I would have had the opportunity to decline some of the services once I saw the true cost of them...example carpet protectant was billed for $25 PER room, not $25 total - BIG missunderstanding that could have been cleared up with a written invoice. My error in your favor).

In addition, my carpet was still damp 24 hours later. One of the reasons I chose Zerorez was the "quick drying" advertisement. A big possitive with young kids - a HUGE negative when they don't actually dry. You did come out the following afternoon to help dry them - thank you for that, but it was just a hassle. Glad they are clean but more work, cost and hassle than I expected.

The products work and leave the carpets truly clean, even with pet problems, odor gone.The service was the best I have ever had, informative and polite.

The carpet looks great even though it had not been cleaned for at least nine years. No one would guess that the carpet is over 20 years old the way it now looks after the zerorez cleaning. I am impressed with the quality of this service and was amazed that they were even able to remove a large rust stain that had been on the office carpet a long time. I will definitely call Zerorez the next time the carpets need cleaing.

The person who came out, was pushy trying to get to me to purchase more services.

Professional tech, on time, did a quality job.

it improved the appearance of the carpet. very happy with the results.

It may be beneficial to have two service men come to clean and assist one another.

Although very soiled and older the carpet is still dark even in ares that are not"high tfaffic". The
Carpet seems very streaky. What to do? Don't know. Feel free to call me @ Phone number removed0

Your pricing is out of line. You wanted to charge us for 6 rooms when we have 3

my carpets look exceptionally clean and they were EXCEPTIONALLY dirty since previously I have had bad experiences when getting them cleaned. i have already recommended them to two other friends.

we have used your services for the past several years on our private home, our daughters home and our rental property. Just this past week we once again needed a whole house carpet cleaning on our rental and were very disappointed due to the fact that while we paid for the cleaning service, the service assistant identified that there were several pet stains from the past tenants pet. He treated these and we were charged quite a bit extra which we paid. When my husband and I went over to check the carpet for our new tenant, we noticed that not only were the stains still there, the carpet smelled like urine. When I called to say that I do not think they were treated properly, I was told " oh, you only paid for topical treatment, if you want the carpet to be cleaned to the pad, you have to pay 75.00 more." I am needing this carpet cleaned properly, I paid EXTRA for that service and did not get the service I paid for. They are coming back Monday. We will be there to watch what he is doing, pay the extra that you are demanding, but will not call you in the future.

carpets were much softer and cleaner than any other cleaning I have tried. The tech was on time, and finished much quicker than I expected.