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based on 85059 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1st is I love the idea of no chemicals and no chemical odor. When my daughter was young I had my carpet cleaned and the sanitizer they put on gave her such a bad rash that the Dr. was afraid she may have Lupus ( there is no cure for this ). the carpets feel like new. The employees are always friendly and don't make you feel like there doing you a favor. I have told a lot of people about your company and I don't recommend often. I also like that the carpet seems to dry a little faster than other companies do. Thank You for being there. I don't know who invented this idea but I thank them more than you ever know.
The carpet is clean, though we still have areas that reflect the heavy traffic. We liked the service -- the person on the phone was good and flexible with our request for an appointment change, and the technician was professional.
Great customer service on the phone and in person. Carpets turned out great, dried quickly, and we liked feeling safe with no chemicals used, especially with two little ones around.
Great customer service!
I waited a full month before responding to the survey just to see how well the cleaning REALLY was - and the carpet still looks like it did the day our technician came! Yes it was pricey, as I added stairs & protection, but I am completely satisfied with the job. I even purchased some of the "magic water" & that may be the best part: I use it on the granite counters & my windows - WOW! Thank you for providing ALL THAT WAS PROMISED!
The products are chemical and toxic free. Friendly, prompt and reliable technicians.
I love everything about your products and services. Each time you have come out to clean my carpets or furniture, the job has been done splendidly. Your staff is friendly and polite, and they are thorough and honest in all quotes for price and explanation of services. I will never use any other company than Zerorez!!!
Thank you!
Name removed
Prompt courteous service. Very knowledgable technicians and extremely dependable products. Thanks
Joe was knowledgeable and good at what he did. We had an unusual circumstance-the hose split and spewed H20 all over my walls, leather sofa and pillows and afghan. when the tile floors were cleaned - they did NOT clean completely ( grout still dirty). 80 percent came up clean but we still have dirt in several areas????. . . We did seal all of the grout afterwards. Carpets do look awesome! We will use you again!!!
The gentlemen that did are carpet were very clean and answered our qestions. The carpet looks, smells and fills clean. I vaccumed the next day and had nothing in the bag. They did a great job.
It was expensive. Boarder line to much. Many other places are much better priced. I know you have the zero res. but it was still a little pricey.
The first guy that came to my home lacked in customer service. Did not know that you were not doing duct cleaning anymore. He went around and told me things he could not do, that I was perhaps "not ready" for him, almost like he was glad to leave- I had just moved in. I rescheduled a few days later. A nice young man came out that was just the opposite, could not help me out more. Very pleased with him, think his name was Derek. You had done my previous home I sold and was very pleased. Was told this Berber carpet i have now cleans up easy. The stairs need another cleaning, the only thing that did not clean up well. I like your method, a bit pricey, but for the price I paid and what I dealt with, with this first guy, blond, glasses.... I would like my stairs re-done. Hopefully, not with the fist boy.
We don't like any chemicals in our carpet. We feel that the carpet is exceptionally clean and soft.
your time table when you give a customer a four hour window, no body likes to sit home and wait. two hours should be enough thanks the service person did a very good job
ability of staff to take on any task - now just carpet and their care of good nature.
No chemicals. Friendly, fast service.
no soap or chemicals in the rug, the carpets were not 'crunchy' at all after they dried. Faster drying time than conventional cleaning, also didn't bring up old stains like some cleaners have done in the past.
I love your product because it really gets the job done and the carpets are so clean. Mark and Cody never disappoint me. They are very professional and get right to work. My carpets are always beautiful and and stay clean for a long while. Thanks Zerorez!
Simply did a good job
Green products, no chemical odors, very nice, professional service.
No oders, no chemicals, efficient and clean
The no chemical cleanning product, the results and the clean air feeling.
on time. CODY WAS VERY COMMITTED TO DOING THE BEST JOB FOR ME. THE RESULT WAS EXCELLENT
Did a great job and the Stainguard recommendation was appreciated
You did a wonderful job, it dried quickly, and my carpet looked great immediately! Thanks again for the great service, we will defiantly use you again and will recommend you to friends and family.
A clean and thorough way to clean carpets compared to other approaches. The technitions are responsive in correcting any problem that may arise with their services.
THEY HAVE NO SOAP OR CHEMICALS. IT'S GREEN AND IT DOESN'T SMELL BAD.
I was very pleased with the service I received and I am satisfied with the job that was done. The young man that came was very knowledgeable about the product and explained it very well to me.
I absolutely love my sealed granite countertops!!! The carpet looks great also. I was worried after Mark left because the carpets were stretched and buckled. He said they would dry ok but we didn't think it would. Sure enough the next morning they were back to normal. My area rugs look so much better too. Mark was very professional and did a wonderful job. Thank you.
No bad smell. The young man that came was very clean, curtious, explained every thing to me & did a excellent job. He is a big asset to your co. & believes in what he is doing. The man that set the appointment for me was also very helpful & kind. While I payed a bit more then I wanted too, I do feel it was worth it. My couch & rug are stain free. It was a good experiance. Thank you.