What our clients think of us!

Great technician. Dried super quick!

I liked the professionalism of my tech, the fact that he called me prior to arriving, and of course, the clean carpets.

All

There were a couple spots under my treadmill (should have moved the treadmill over a little) that should've been taken care of. Other than that, it's okay, and those spots don't show anyway. I'm just disappointed they weren't addressed or mentioned.

I am convinced that any positive comments I read online about Zerorez, were planted there by an employee. Like the ones that said the technician explained everything first- nope. Or the reviews that said the tech showed them the truck and how the system worked- NOPE. I asked about it and he treated me like I was crazy. He actually made me feel foolish for asking. The big yellow fans I read about- yes, they were in the truck alright, but they never came out. Much like the spots that were left behind. I hit those with some store bought spot remover this morning and they came right out. And how can you leave a quarter in the middle of my living room floor, and not even notice you missed that whole area? Because you were obviously not paying attention. That would explain why half my floor was soft and the other half is crusty and gross, as if it were pretreated and then forgotten about. And don't even get me started on the rugs. I have 2 rugs in my house, 8x10 feet. Neither of them are wool. I asked if he could go over one of them and he said no. He moved it out of the way and cleaned under it. Yet in the other room, he left it where it was and went over it, not touching the carpet underneath. I asked him to go over a spot before he left, and he explained that I was looking at the carpet from the wrong angle. I was talked down to and all of my questions were met with an "oh Kayyyy?" as if I had lost my mind.
However the most infuriating part of this is that I had my carpets done at 10 AM, and when I woke up THE NEXT DAY, my hallway was still damp. So much for 4-6 hours. I suppose that is what happens when you saturate the carpet but forget to go back over it. That was in my hallway, please note: the very hallway that I had to pay $57 extra for, even though when I made the appointment, I told the person the exact footage of my hallway and was given a quote and was assured there would be no surprise charges. I am furious. I feel duped. I feel taken advantage of. In today's economy, it isn't easy to just drop $307 on carpet cleaning, and I expected at least a decent job. But the joke is on you. My mom has a huge house and wanted to get her tile, grout, wool rugs, granite, and air ducts cleaned by you after she found out how mine turned out. So now you have lost 2 customers.
I fully intend to contact the BBB, and make sure my Facebook and Twitter friends hear about my experience with Zerorez as well. So thanks for asking how my experience went. I look forward to telling everyone I know.

We were very favorably impressed with Derek. He was professional and personable, and did an excellent job cleaning the VERY dirty carpets in our new home. He also convinced us to have our tile cleaned, so we'll be calling to make an appointment. The cleaning solutions your company uses on the carpets seem to work better than any we have used before. Thank you for the good service.

They are clean,organic & are in harmony with my LEED Platinum Certified home. I only seek the best, & Jon & your service were in fact the best !
Thank you for your caring, promtness & professionalisism. Hard to find.
I have already recommended you to a lifelong friend who is having her rug's cleaned.

Thank- you the 'organic wool carpet looks so clean & soft.

The quality of the carpet cleaning was great and so was the representative Cody. I'm going to call again.

Knowledgeable technicians, they were able to explain the whole process of the "special"
water that was used very clearly. They worked quickly, showed & explained about problem
areas. The rugs & grout/tile look great.

VERY customer focused and very professional from the telephone receptionist to the representatives who picked up and delievered our rugs. And this great customer service was in addition the great cleaning job on the area rugs!

MY CARPET FEELS GREAT!!!! I've recommended you to 2 others so far. Your tech was very professional and did a wonderful job. For additional feedback, I'd like to say the following:
1) I rarely check my email so I did not recieve your instructions for preparation until today. I did not realize that I needed to vacuum everything, as other cleaners in the past said this was not necessary.
2) I was quoted over the phone $16 per hallway, however the tech said that he had to measure them. My house is very small and was surprised at the $62 charge.

First name removed

GOOD FOR FLOORS AND CARPET

Love the carpets look and they dry fast.

Prompt and very professional service, carpet and furniture look great and our technician was a pleasure to work with.

The service was great. He was on time, and my carpet looks great!

Mark was very professional and personable. He spent time making certain that nothing was missed and that it met my expectations. There was absolutely no after smell of wet carpet or chemicals. Amazing! The carpet looked terrific. I had thought it was at the end of it's life!! In addition, I am a violin teacher working from my home and could only schedule a cleaning after 4pm on a Saturday. Your company was the only one who would work with me. I have already recommended you and will continue to do so to friends and clients!

The two young men you sent to clean my carpets and granite, were very professional, hard working and excellent representatives for your company. Any company would be very lucky to have two such hard working young men. In regards to the carpets, I was amazed that they were able to get the carpet as clean as they did. I had the carpet cleaned by another company a year or two ago. That company was unable to clean numerous problem areas in the carpet; whereas, the cleaning done by your representatives far exceed my expectations. I was thinking I may have to replace my carpets. However, after they cleaned my carpets, I think my carpets will last another 5 to 10 years before I consider replacing those carpets. I would appreciate it, if you thanked the two young men, for me, as they did excellent work.

friendly servicemen, did a great job.

The appointment was timely, the Zerorez rep was professional and friendly, and the carpet looks great.

Your technician (Derek) was efficient, knowledgeable, courteous and explained the entire process. I love the fact that no soaps or chemicals are used. Our carpets look like new again. I would strongly recommend Zerorez. Thank you

Very good service. Tec was on time very polite and professional.
The cleaning was out standing.We will use Zerorez again.
Would recommend to family and friends.
M&M Last name removed

Very conscientious person cleaned our carpets and furniture, He took his time and made sure everything was spotless.

The appointment was scheduled between 8-10. The boy called at 7:50 to say he was on his way. He did show up, however there was some equipment missing in his van and he had to return to Mesa. Finally arrived back at 10. I advised him to start in the front of the house as that is the area most utilized. He started in the rear of the house and had to be re-directed by my husband. While the cleaning itself was satisfactory, I was now pleased with the delay.

Thank you, you did a wonderful job.Our carpet looks fantastic! We appreciate your service.

Technician and product

Professional service and excellent results.

Clean well and leave no residue.

Very professional service and beautiful results!! : )

Staff were professional, quick and did a fantastic job!

The technician was friendly and did a good job.