Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 3, 2013 — Rated 5 out of 10 by E.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I called I told you that I heard an adv on 94.5 Kool FM for 3 Rm @ $119. You refused to honor it. Really that was very poor customer service. Your customer service is what should set you apart. Lots of people clean carpet, you should strive for great customer service. As a result I cleaned 4 rm total not 5 as planned. The result was I reduced my bill $43 to make up for the price difference. If you had honored 119 you would have cleaned 1 more room & increased your profit. I asked for apt early, was told it would be between 8-10. I was called on Fri prior and told by Al that apt was 11A - 1P. I asked Al to speak to manager, he said non was avail but he would have them call Mon at 8AM. No one ever called Mon AM. You ddi arrive at approx. 8:45 AM. This stuff is silly customer service failures, you should strive to be better. Call to discuss if you wish Cell Phone number removed

Report a concern   April 3, 2013 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

only had carpet cleaning...was very pleased with Bronson...did a very good job with a difficult carpet.

Report a concern   April 3, 2013 — Rated 10 out of 10 by Gina Liu Zerorez Phoenix
What do you like about our products and services?

Great customer service and very clean carpets.

Report a concern   April 3, 2013 — Rated 10 out of 10 by Mark Rutter Zerorez Phoenix
What do you like about our products and services?

no soap. Clean feeling to the carpet. Professional technician. Punctuality.

Report a concern   April 3, 2013 — Rated 10 out of 10 by Joe Vella Zerorez Phoenix
What do you like about our products and services?

I especially like the kind of young men you hire. They are clean-cut and professional looking and very thorough in their assessment of the carpet's needs. I have been using Zerorez for years and have never been unhappy. I believe there is true merit to their cleaning process.

Report a concern   April 3, 2013 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Our service provider, Josh, was easy to work with and very informative. He represents your company very well. First name removed has already praised our wonderful service at her golf luncheon.

Report a concern   April 3, 2013 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

I liked that all was explained.

Report a concern   April 3, 2013 — Rated 9 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

The product appears as represented. The technician was neat and professional. New the operation of the equipment. Technician explained his work and sequence and proceeded preform the tasks as outlined.

Report a concern   April 3, 2013 — Rated 9 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

No use of chemicals

Report a concern   April 3, 2013 — Rated 10 out of 10 by Becky Matson Zerorez Phoenix
What do you like about our products and services?

Chad did a great job, was professional, friendly, and very communicative about the process and what I could expect. He continued to check in and explain things throughout the process. Carpets came out great. Happy to recommend this company and their technicians.

Report a concern   April 3, 2013 — Rated 9 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   April 3, 2013 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

I was very impressed on how nice my tile and carpets look. The carpets dried very soft, not like before when I have had them cleaned from other companies.
The technician was very professional and courteous.

Report a concern   April 3, 2013 — Rated 10 out of 10 by S.O.C. Zerorez Phoenix
What do you like about our products and services?

Technicians actually showed up early. Very professional and explained everything there were doing.

Report a concern   April 3, 2013 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Being a green product. The thouroughness of the service.

Report a concern   April 2, 2013 — Rated 10 out of 10 by Rebecca Eaton Zerorez Phoenix
What do you like about our products and services?

My carpet looks amazing, and the service was excellent!

Report a concern   April 2, 2013 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

Attention to detail, thoroughness of technician, excellent results.

Report a concern   April 2, 2013 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   April 1, 2013 — Rated 10 out of 10 by Patty Barry Zerorez Phoenix
What do you like about our products and services?

No residue.

Report a concern   April 1, 2013 — Rated 7 out of 10 by L.M. Zerorez Phoenix
What could we do to improve?

Not sure. The quality of the service between the first time I used Zerorez and this last time is vastly different. Not sure if it's the tech or not????

Report a concern   April 1, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Service was excellent. The technician that came out to our house was very knowledgeable and did a fabulous job! The phone contacts were also very polite and informative.

Report a concern   April 1, 2013 — Rated 9 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

Do good jo

Report a concern   April 1, 2013 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

It was quick, dried fast, was given an accurate quote before work began and my carpet is still looking cleaner than it would have with traditional cleaning.

Report a concern   April 1, 2013 — Rated 6 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The baseboards were not sprayed down as they have been the last two times you came out. Disappointed at the late hour before the job was done. Didnt seem as clean as last years job.

Report a concern   March 31, 2013 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing and feel clean. I was shock how clean you were able to get my carpets.

Report a concern   March 31, 2013 — Rated 9 out of 10 by Ann Krueger Zerorez Phoenix
What do you like about our products and services?

The quickness of drying. The dependability. The great technicians. First time used to clean upholstery. Great job!

Already recommended to my friend Claudia Ikenn.

Report a concern   March 31, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

They were as advertized! I heard about you on the Ben and Matt KNIX morning show and everything they claimed was exactly as it went. Your tech Allen was absolutely great, clean and presented himself and yur company very well. The carpet looks great, it dried overnight, and there is no crunchy residue. The only negative I could have is that your advertised special of $129.00 for three rooms is a bit understated. I live in a 2 bedroom apt., aprox 750 sq feet of carpet, and the cost was $400.00 for the entire space. You have a great produce and great service, don't make the experience one of shock and dismay by surprising people with the true cost.

Report a concern   March 31, 2013 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Zerorez employee was quick and courteous, service was great, and rooms look really good.

Report a concern   March 31, 2013 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Joel did a wonderful job in getting my carpets and especially my tile clean. He was very maticulous and made sure everything was right with me and clean before he left. I would highly reccommend Zerorez and Joel to anyone!

Report a concern   March 31, 2013 — Rated 10 out of 10 by V.F. Zerorez Phoenix
What do you like about our products and services?

tech was very friendly and helpful. answered all of my questions and gave me advise on keeping my carpet looking good in between cleanings. Liked the products because carpet dried soft.

Report a concern   March 31, 2013 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

it works


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