Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84379 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 31, 2013 — Rated 10 out of 10 by V.F. Zerorez Phoenix
What do you like about our products and services?

tech was very friendly and helpful. answered all of my questions and gave me advise on keeping my carpet looking good in between cleanings. Liked the products because carpet dried soft.

Report a concern   March 31, 2013 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

it works

Report a concern   March 30, 2013 — Rated 10 out of 10 by Sandy Whittenberg Zerorez Phoenix
What do you like about our products and services?

the service was wonderful-- the people were great and very friendly- the carpets were so very clean, that they looked almost new. (they are twenty years old) I will use tem again and will be pleased to say nothing but great things about the service.

Report a concern   March 30, 2013 — Rated 4 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I sent in my comments on an e-mail. Until my letter is answered I reserve judgement on a final decision. I expect someone to call. I had an issue as well with two areas not cleaned well enough. Fix the problem and discount my ne t service on 4/2.

Report a concern   March 30, 2013 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

The carpet doesn't get soiled nearly as soon as other Carpet Cleaning Co.s. I love the products they use as they are also environmental friendly.

Also no odors. They are very friendly and economical, too.

Report a concern   March 30, 2013 — Rated 10 out of 10 by Claudia Brown Zerorez Phoenix
What do you like about our products and services?

It was amazing the diffrence in my old dirty carpet. I got on the phone right away and called a friend who was thinking of installing new carpet. She came buy to take a look when Kevin was cleaning the carpet. She is going to give it a try and hold off buying carpet for a while.

Report a concern   March 30, 2013 — Rated 10 out of 10 by Janet Roberts Zerorez Phoenix
What do you like about our products and services?

Great Technicians, I will only use you from now on.

Report a concern   March 30, 2013 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Professional, attention to detail,concern for customer's satisfaction before leaving,informative, great job!!

Report a concern   March 30, 2013 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

The carpets get clean and all of it dries in just a few hours, and the tech is always very nice and orderly.

Report a concern   March 30, 2013 — Rated 8 out of 10 by N.S. Zerorez Phoenix
What could we do to improve?

the technician was very thorough. Carpet looked really good after despite its age. did not like dealing with schedulers on the phone. I was promised a early time frame then when called back to change the date to an availability with same time frame, I was told that cant be done. Surprisingly, they confirmed it prior with what I needed. It made me go through more stress though! There were reasons why I needed early in the day.

Report a concern   March 30, 2013 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

great outcome with carpets, technicians are very professional and polit

Report a concern   March 29, 2013 — Rated 10 out of 10 by Jo Jackson Zerorez Phoenix
What do you like about our products and services?

My carpets look GREAT!!! They dried much faster than when I've had them cleaned by other services, and they just look better and feel better.

The technician, Casey, was very informative and polite.

Report a concern   March 29, 2013 — Rated 7 out of 10 by B.R. Zerorez Phoenix
What could we do to improve?

Over the phone pricing is a bit of a come on. I started at $237 and ended at $592. While I did ask for furniture to be cleaned, $129 for a couch and $100 for a love seat is steep to say the least. I would certainly caution my friends. That being said, your technician Mark was great. He explained everything and really worked miracles with our Berber carpet. We have found a steak in the bathroom that needs correcting. I trust you will come back and fix it??

Report a concern   March 29, 2013 — Rated 9 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

I like that you don't use harsh chemicals

Report a concern   March 29, 2013 — Rated 10 out of 10 by Karen Brown Zerorez Phoenix
What do you like about our products and services?

quality of service
on time and dependable

Report a concern   March 29, 2013 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Fabulous job! Very professional and friendly. Worked with me while I was away from the house. When I return, the house smelled and looked great.

Report a concern   March 29, 2013 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Chad was very thorough and was not in a rush to finish my house even though I was the last appointment before his day off.

Report a concern   March 29, 2013 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

How nice they look. Very happy with the man who did them.

Report a concern   March 29, 2013 — Rated 9 out of 10 by Bob Cooper Zerorez Phoenix
What do you like about our products and services?

It leaves the carpet clean after it dries.

Report a concern   March 29, 2013 — Rated 8 out of 10 by P.H. Zerorez Phoenix
What could we do to improve?

really nothing... the only thing is it was my impression that the carpets would not be wet.

Report a concern   March 29, 2013 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Your employee was very very polite and he did such a wonderful job.
my carpets look like new. I will recommend you to all my friends.

Report a concern   March 29, 2013 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The service was done in a timely manner and the staff have been very friendly and efficient.

Report a concern   March 29, 2013 — Rated 9 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

as agreed

Report a concern   March 29, 2013 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

no soap cleanser

Report a concern   March 28, 2013 — Rated 9 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

Professional and courteous service attendants. Appreciate your willingness to accommodate my schedule.

Report a concern   March 28, 2013 — Rated 10 out of 10 by Sandra Piccolo Zerorez Phoenix
What do you like about our products and services?

polite and very professional. Carpets have never looked better since they were new. wonderful job!!!!

Report a concern   March 28, 2013 — Rated 10 out of 10 by Jan Montgomery Zerorez Phoenix
What do you like about our products and services?

How much cleaner and softer the carpets were than other types of cleaning methods.

Report a concern   March 28, 2013 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Technician was informative friendly and efficient , rugs look very good and were basically dry by evening TY

Report a concern   March 28, 2013 — Rated 6 out of 10 by M.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The advertised price was $129 for 3 rooms but my final bill was $370 with all the add ons

Report a concern   March 28, 2013 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Your process cleaned our carpet far superior to another service we used previously. The technician worked very hard and our carpets look like new!


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