Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84380 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2013 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Our tech Albert was AWESOME! He was professional, personable, & had excellent cust

Report a concern   June 25, 2013 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Technicians always so friendly

Report a concern   June 25, 2013 — Rated 10 out of 10 by Bill Sovatore Zerorez Phoenix
What do you like about our products and services?

Service is outstanding, both times I have used your company. With me being a Realtor, I have already referred your business out to my clients and contacts who ask. I have a program that I would love to get you involved. It is East Valley Heroes Home Advantage. Where any first responder, Veteran, medical field myself as well as my partners offer a small thing to help these Heroes with a house needs. My Facebook page is: http://www.facebook.com/ArizonaHeroesHomeAdvantage
Check it out and let me know if you would like to be included. Bill Salvatore AZVHV

Report a concern   June 25, 2013 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

Quality work, and no up selling. We got exactly what we were expecting.

Report a concern   June 25, 2013 — Rated 10 out of 10 by Brian James Zerorez Phoenix
What do you like about our products and services?

Nobody cleans carpet like Zerorez! I wouldn't use any other. My carpet looks and feels better than when it was new.

Report a concern   June 25, 2013 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

The drying time and Ryan was very attentive and thorough.

Report a concern   June 25, 2013 — Rated 7 out of 10 by C.S. Zerorez Phoenix
What could we do to improve?

You guys did an excellent job, but your pricing is high

Report a concern   June 25, 2013 — Rated 6 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet is clean, but doesn't seem to be any cleaner than it was with other carpet cleaning companies, and Zerorez charges considerably more than other companies I've used. Contrary to the "no crunch" feeling of the carpet (which Zerorez advertises and says is due to the use of Empowered Water), there is a crunch on some areas of the carpet. Also, excessive sales pitch to buy other items ... more $$ to treat pet and other stains, carpet protectant ($50), and Empowered Water ($49 for 3 gallons!!).... on top of higher charges for cleaning. Wonder what is behind the $14 environmental charge. At one point our technician said the truck was full and he asked where our sewer cap was; not sure if he used it or not. What Zerorez did right ... charges were clearly described during the phone conversation to schedule an appointment; technician was friendly, efficient, and thorough. Carpet looks very clean (am hoping it lasts).

Report a concern   June 25, 2013 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

The pet treatment seemed to work wonders. There was no urine smell as carpets were cleaned/dried like we've experienced in the past.

Report a concern   June 25, 2013 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Friendly, thorough, and chemical free.

Report a concern   June 24, 2013 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Customer Service And No chemicals

Report a concern   June 24, 2013 — Rated 10 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

very nice polite young man did the work, very responsible

Report a concern   June 24, 2013 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

very professional and were informative about what they were going to do. they were on time and did an excellent job. i will definately use tem again

Report a concern   June 24, 2013 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

I found the staff to be professional and conscientious in the performance of their work. I was very pleased with the outcome of the cleaning service, carpets looked great. I will certainly recommend Zerorez.

Thank you.

Report a concern   June 24, 2013 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

I love the Empowered Water as my cleaning agent for everything in my home. I am so happy that the technician told me about it. I purchased the 2-1/2 gallon Empowered Water product and started using it right away. I was able to clean in half the time and, therefore, it made my life easier! My carpets and tile look wonderful too! Great job Zerorez!!

Name removed

Report a concern   June 24, 2013 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

CLEANLINESS is Number 1 and the excellent service person was on time, personally very clean and polite, set up so careful not to damage anything in my home during the work. Did an excellent job on the rugs, very efficient and I am happy with the results.

Report a concern   June 24, 2013 — Rated 10 out of 10 by Bruce and Connie Jessup Zerorez Phoenix
What do you like about our products and services?

The carpets look almost like new and the carpets are over 10 years old. Ken, our tech, was outstanding. He was cordial and answered all of our questions

Report a concern   June 24, 2013 — Rated 8 out of 10 by B.Y. Zerorez Phoenix
What could we do to improve?

i think 40.00 per spot to clean is a little excessive

Report a concern   June 24, 2013 — Rated 9 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Cleans well without residue; however, it took longer to completely dry, than I had been led to believe.

Report a concern   June 24, 2013 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

My carpet was very soiled and had several pet stains. Zerorez is amazing! My carpet came out so clean. When it dried my carpet felt extremely soft and clean, with no chemical odor.

Report a concern   June 24, 2013 — Rated 10 out of 10 by E.Q. Zerorez Phoenix
What do you like about our products and services?

it cleaned very nicely and dried fast

Report a concern   June 24, 2013 — Rated 10 out of 10 by Mike Rolling Zerorez Phoenix
What do you like about our products and services?

Technician arrived on time. Technician was polite, professional and did a very good job.

Report a concern   June 24, 2013 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Extremely professional service technician...Great customer service...Great Job!!!

Report a concern   June 24, 2013 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

No soap.

Report a concern   June 23, 2013 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Professional and polite staff(sales rep and carpet cleaner). Carpets look fantastic....never thought they would look so good! Thank you

Report a concern   June 23, 2013 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Makes the carpet almost new.

Report a concern   June 23, 2013 — Rated 5 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our tech missed a section of our living room carpet. We would like it to be taken care of.

Report a concern   June 23, 2013 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Polite, very nice and very competent representative - we've already recommended Zerorez to some friends in Chandler. Thanks much!

Report a concern   June 23, 2013 — Rated 5 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your techs did a great job, but the pricing seemed high. You run a 3 room special advertised at about $129, but we did 2 small rooms where we moved most of the furniture plus 2 small hallways for $160

Report a concern   June 23, 2013 — Rated 10 out of 10 by David Anderson Zerorez Phoenix
What do you like about our products and services?

on time, in fact early to appointment. also, after the carpets were cleaned there was no excess residue and my carpets were not "crispy" like in the past...they were soft and much cleaner!


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