- Phone: (480) 507-2419
- Visit Website
based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good overall clean
I liked the fact that I got an appointment reminder phone call as well as an email and then the phone call 15 minutes before arrival. I liked the appearance of the technicians, I liked that there are no chemicals in the cleaning process. I also liked that the technicians were personable and explained the cleaning process to me.
I was disappointed to find out the Zerorez has no special pricing on furniture cleaning, I thought it was rather expensive, but my furniture looks amazing.
I realize it is part of the business, but don't like the up-sell.
Both guys were very nice and polite, did a good job.
If the cost to protectant spray an area is a fixed $ ammount, great. don't change it. to make me feel guilty for not doing it all over.
That's why people don't want carpet people in the house. Scotchguard is not that expensive.
fast easy and the carpet feels great when dry
I heard of your $129 on a local Country station in Phoenix. I was looking to mainly have my family room cleaned but the offer was for 3 rooms. As soon as I called, I felt the bait and switch was on....I mentioned that I was interested in the $129 offer for 3 rooms and was looking for my family room, loft and stairs. The girl went on to say that the avg room space for the offer was 250sq ft and that if the rooms went over the the room price would kick in. She gave me the room rates and the rate per stair which came around $179. I said that I had no concerns of any of the areas being over 250 sq ft because I wasn't planning on moving out the furniture so technically, the space to clean would be much less.
The tech arrived around 830am....very clean, friendly and professional. I showed him the areas that I was interested in and said that he could just clean around the furniture and that I was mostly concerned with the walkway in the loft and the family room because of a visiting pet.
When the technician was complete, the carpets looked real nice and then he gave me a bill for $180....I was confused because not only did I not receive the $129 rate, it appeared that I received a full room rate charge and the family room and loft had sofas, loveseats and entertainment centers to go around. The technician told me then that the stairs were not part of the offer. This information was not made clear to me or I would have picked a bedroom over the stairs because like I mentioned, it was really the family room that I truly wanted with the exception of the top of stairs in the loft.
I ended up paying $50 more and then a week later, the special offer went down to $119.
The carpet still looks and feels good. I MAY reccommend Zerorez but will tell them to be very clear on the pricing.
dry the bathroom tile, water spots were visible
Friendly, courteous and excellent service!
Great customer service, floors look awesome!
The technician Shawn Baker who came to my house yesterday was very professional and polite. He took the time to explain services to me and how system works on my upholstery. This was very beneficial to me because the reason the company was at my home was from my cat deciding to make me couch his toilet. Shawn's knowledge of products and services helped me to better decide what was best for my couch. I am very satisfied with how my couch came clean and also the customer service I was provided. Great Job Shawn! Thanks to your time and service I am now able to relax when I get home on a 6 year old couch that feels brand new.
It made our 10 year old carpet look almost brand new.
Easy and did a very good job
Troy was fast, professional & friendly. Took measures to protect the wall corners. Carpet 9 years old & looks like new. Thanks.
The service was exceptional. I have used many companies in the past and they all leave a residue and with zerorez There has been no sign of any residue. They were on time, professional and extremely clean. I would highly recommend them.
K Knight
On time - very friendly - super clean - competitively priced
The service tech was polite, professional and on time. I would and have recommended your service to my firends.
No chemicals used at all! The heated soft water does all the cleaning!
everything
It works
That they do not leave a crunchy feeling on carpet and that they dry in less time.
Clean cut employee. Professional job.
On time. Knowledgeable. No mess.
Our carpets were cleaned very well. Thank you.
service techs were very professional and the carpet looked great when they were done
service is quick and friendly
No soaps or chemicals. Technician was very professional, friendly, efficient; answered my questions concerning future carpet care. I appreciate the fact that there were not all sorts of additional fees attached once the technician arrived and assessed our flooring.
My carpet looks brand new. It is clean there are no smells and chemicals.
I love the extended customer service. My ex husband and I owned a carpet cleaning business years ago and we always tried to provide the utmost service and go the extra mile. The fact you protect the walls and provide booties to the customers is phenomenal. Also appreciate the time given to the cleaning and care of the carpet. The extra steps to ensure the customer that you care about the results is super appreciated
Very professional and very informative
The carpets are very clean and more important FEEL clean with no residue to smell! Excellent job!
Clean!!!