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based on 84399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Availability and performance
Rugs looked great! Service was fast and efficient.
No crunchy carpet
Customer Service from the Tech. was fantastic. He really took his time in cleaning the carpet and title.
The service was professional and on time. The floors and carpets look excellent!
I like Zerorez because there are no chemicals that ruin carpets or stay in the carpets drawing more dirt. I have delayed doing this survey because I am still waiting for my area rug to smooth out. Today is the 12th, 7 days since it was cleaned. I've turned it upside down as suggested, and it has improved, but isn't yet flat. One edge is still wavy and the two ends have a bump.
Great customer service. Jeffrey Klaus was such a great guy and I felt very comfortable leaving him alone in the rooms.
Your very lucky to have such an amazing employee.
I loved my carpets and there was only one thing I didn't like. I waited till they were all dry and vaccumed but I still had little brown lines in my carpet. I'm not sure why but its only in the last room that was done that its really noticeable.
It left a clean and fresh odor,and dried very quickly.
Mitch at ZeroRez came to my home on Monday to clean my carpets. He was so professional and was so determined to get every spot out of my carpets. He even noticed spots that I didn't and took the extra time to go over those until they were gone. Great job Mitch and ZeroRez! I will never use another Carpet Cleaner!!!
From start to finish every person was polite, courteous, knowledgeable, and truly customer oriented.
Cleaned like u say it does. Your workman could not of been greater, very helpful with my questions. I plan for the rest of the house next month. Thank you!!!!!
I had my carpets and tile cleaned and 100% satisfied. The technician was knowledgable, efficient and friendly.
Healthier than traditional carpet cleaning and friendly service.
The carpets are soft and no special chemicals that might effect my allergies. Service very professional. I will definetly use them again for my other rooms, rugs, tile and drapes. Thanks for the experience. S. Parry
Ability to remove stains. Most seemed small enough that they should have been removed.
I like the fact that your workers go out of their way to meet your needs! I love that it is environmental friendly cleaning also
Wally was very knowledgeable and helpful. The grout and carpets look wonderful.
The Technician was honest, knowledgeable, and did a fantastic job!
Will only use Zerorez from here on.
We had used Zerorez in the past for carpet cleaning and the technician was fantastic! Really took his time and concentrated on areas that needed a little extra work. This time, we were really disappointed with the service provided. The technician tried to charge us for 2 areas of tile when the tile is connected and was previously done as one area. The previous technician didn't say anything when we had this service done previously. The technician then gave us a hard time for the size of our bedroom which has a usable carpet space of less than 250sq ft. I felt like they were trying to get more money for the service then we had agreed to over the phone. The previous technician didn't say anything about this area in our past visit either so the fact that this was an arguing point this visit was frustrating. The carpet is crunchy and stiff this time when it wasn't last time. The tile had streaks and spots on it and the grout does not look as good as it did during our first visit. If our first visit would have been like this last visit, I would not choose to use Zerorez again. I was very disappointed with the service provided this time and the attitude of the technician compared to last time.
Good technicians
Forget about Maria on 94.5 radio - listen to me! Zerorez is fantastic! They have cleaned spots on my carpet that no other cleaner has been able to get. I would recommend them to everyone.
Dillon the serviceman was great but I asked him repeatedly if zerorez would make my carpet smell fresh. He said yes I have given five days to see if the carpet will smell fresh (maybe it needed more time to dry0 but as of yet it has a smelly pet smell from the previous renter. for paying 286.00 I am very dissappointed.
I could not be more pleased.
Carpets looked brand new. The young man who did the shampooing was very polite and also informative.Made you feel like he certainly enjoyed his job and could not say enough about your good product. Name removed
I love your products and more than friendly and knowledgeable service staff.
Your service & prices for carpet cleaning are great, however we feel that the cost for cleaning our 4 chairs & the little time it took was out of bounds. Also the cleaning of our chairs did not improve their condition.
Prompt and polite.
I like the on time professional service I received from your company. The work was done beautifully & in a very timely manner. I was very happy with the outcome of my service.
Thank you
I love that you don't use harsh chemicals to clean the carpet and it still comes out fresh smelling and very clean!