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based on 84399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were wetter than anticipated. Not an issue. I will use you again, just plan for longer drying time.
Steven, the technician, was on time, very friendly, very professional, and did an excellent job cleaning my upholstery. My couches and chairs look and feel like new. This is the first time I have used Zerorez and I am pleased with the results. Thank you!
excellent service and good job done
No chemicals! Yeah! You're on time and thorough! Fantastic!
Shawn did a great job and was completely professional.
Competent and coourteous technician (Troy Wagner) - excellent service!
He showed up on time at the front end of the time slot allocated for service.
He did a great job and applied extra effort to address carpet problem areas.
Completed job on time + Left no mess behind + Reasonable pricing.
I am a very happy customer. Thanks...jk
The carpet seems really clean when completed and it does stay damp a little longer, but worth the wait. Good job and reasonable.
cleans out grout.
service
Results
very disappointed on the non-handling of your follow up. I have called and sent an email, which the last was on Monday..It is now Thursday. That's okay. I called another company and have already referred them to the Biltmore Estates. They were awesome. Please take me off any future emails.
Thank you,
Name removed
EXCELLENT SERVICE PROVIDED BY YOUNG MAN DOING THE JOB. GOOD JOB. WE ARE VERY PLEASED WITH THE RESULTS.....Name removed
I like that you use no chemicals; the carpet dries quickly and is soft to the touch after. Our service man was extremely polite,professional and efficient. I have used your service before and will continue to use it in the future.
They work!Great staff,very helpful and efficient.
I am so happy with your product as I have driven myself crazy trying to get the dirt out of our tile especially in the kitchen. I have gone through two steam cleaners, a Hoover floor polisher and on my hands and knees to no availe.
Your product worked, my floors are like new and no worries for my pet.
THANK YOU!!!
Carpet didn't come out as clean in certain areas as I would have thought.
No residue left behind
Great service
Everything! My House looks great.
TECHNICIAN WAS VERY INFORMATIVE AND VERY NICE, CARPET CAME OUT WONDERUL LIKE NEW AND VERY SOFT AND THE SPOTS DID NOT RETURN AFTER A WEEK. NEXT CARPET CLEANING THE JOB IS ZEROREZ.
I will be calling for a technician to come out and redo all the areas that were done.
great service, always on time, very professional and helpful, super cleaning product.
Pricing wasn't the best. Had carpet Shampooed for $110 last time I had a tenant leave. Through zerores I ended up paying about $180. The results seemed the same to me. Your technician who cleaned my rental property was very nice and honest. I give him a 10.
Carpet looks clean, and is fluffy again.
I've listened to your ads for over a year. Kept telling myself, I've gotta try them. I finally book an appointment, and many of my friends asked me to let them know how it turns out. Your staff is amazing on customer service. Your ad you provide is false! Yes the carpets will look better and don't get me wrong, they are extremely clean. However, your ad says you can get pet stains out! That's a lie! Not one came out! So, when it comes to referring, I have to always be honest!
Excellent service. Carpets always look new.
Eco-friendly
The service tech was very professional, got to work very quickly & did an outstanding job. I would recommend Zerorez to everyone.
Oh my God! Everything! My carpets had not been cleaned in 2 years. We have a persian with hairballs and stains on the carpet not to mention the tracks from black soled shoes where we are always walking. I have used the same carpet comapany for 15 yrs but John Jay and Rich swear by you guys so I thought I'd give you a try! The Tech was awesome and we will definitely use him again! We also love the Empowered Water and it's already made my cushion spotless after spilling something on it! THANK YOU!!!
I liked that my very dirty carpets were cleaned! The fact that no chemicals were used is stil unbeliveable to me.
Quality and service