Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84400 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2014 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Techs are always friendly and professional. I have pleased most of the time with the outcome.

Report a concern   April 5, 2014 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Dedicated technicians and a good product.

Report a concern   April 5, 2014 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

on time very complete and cleanly work

Report a concern   April 5, 2014 — Rated 2 out of 10 by P.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When the zero Rosegaye came over he did not do the closets we realize that later on the house was completely vacant and yet he didn't do the closets nor did we really think you put too much effort on the places that we thought he should of

Report a concern   April 5, 2014 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

My carpet (lightly soiled) looks brand new. There is no chemical feel or residue left behind. The technician was careful about my walls and cleaned up my tile floor from tracks after he finished. My only suggestion would be to have your vehicles serviced. There was a large oil stain left in front of my home that I needed to clean up (no fault of the technician).

Report a concern   April 5, 2014 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Professional and quality!

Report a concern   April 5, 2014 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Love the representative you sent. He was wonderful. Explained everything in detail and was fast but very efficient. Thank you!!

Report a concern   April 4, 2014 — Rated 8 out of 10 by M.D. Zerorez Phoenix
What could we do to improve?

Move the furniture. I am 83 and live alone and cannot move the furniture. I do like the way you clean.

Name removed

Report a concern   April 4, 2014 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

You deliver what you advertise and the cleaning process works! Each technician that has been here (3 different ones) is on-time, friendly and detail oriented.

Report a concern   April 4, 2014 — Rated 10 out of 10 by Randall Taylor Zerorez Phoenix
What do you like about our products and services?

Keith did an awesome job cleaning our carpet. And open my eyes to how safe the treatment was. The carpet looks brand-new and the zerorez product works awesome even left my mirrors streak free we will continue to have zerorez clean our carpet. I'm even going to call to schedule appointment to clean the travertine .
-Randy

Report a concern   April 4, 2014 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The Price and Professional Service on the phone as well as the cleaning personal.

Report a concern   April 4, 2014 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Dylan was very good!!!!!! Very nice guy and knew what he was talking about would diffidently ask him back again

Report a concern   April 4, 2014 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

I like that you use ecologically friendly products. There was no residue after the cleaning and the rugs did dry quickly. The technician, Troy, explained the process up front, calculated the costs with no surprises, and worked in a very professional manner.

Report a concern   April 4, 2014 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Outstanding service. The representative is very knowledgeable and willing to share little tips as how to continue keeping the carpets clean. Very professional service.

Report a concern   April 4, 2014 — Rated 1 out of 10 by T.J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I actually used you guys once before and the scheduling was a nightmare. Nobody returning calls, no shows etc. I thought I would give you all another try since you were good with your money back guarantee the last time we weren't happy.

On the Saturday I made the appointment, I knew I was going to be out and about that afternoon so I confirmed my cell phone number with the appt setter. He had told me that in a couple of hours I would get a phone call with the time window for Tuesday. I waited and waited...no call. Sunday I knew you were closed so no call there. All day Monday...I received no calls so I tried to call that evening to find out what time someone would be at the house on Tuesday but your office was already closed. On Tuesday while I was at work at approx 10am, my daughter called me to inform me that there was a technician at the door. I had thought I was told that the tech would call me 30min before arrival, but i didn't receive that either.

Yes..my carpets looked great and I believe the tech did a great job but I am so disappointed you the communication system. This is the second time I had used you guys and the 2nd time that there was a gap in the communication. I believe it is so unprofessional to just show up whenever, without scheduling a window time. Thank goodness my daughter was home all day on Tuesday or we wouldn't of had our carpets cleaned that day.

I can't say that I would recommend friends to Zerorez because of that lack of communication. Very disappointed in the company.

Report a concern   April 4, 2014 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

The fact that I can use them around my children and pets makes it perfect!!

Report a concern   April 4, 2014 — Rated 8 out of 10 by L.B. Zerorez Phoenix
What could we do to improve?

Make sure all the water and odors are out of the carpet before leaving.

Report a concern   April 4, 2014 — Rated 10 out of 10 by Barbara A Jones Zerorez Phoenix
What do you like about our products and services?

I have had several different companies clean my carpets over the years, however, none have done as good of a job as Zerorez. I will not use anyone else to clean for me ever again. It is Zerorez all the way all the time for me.

Report a concern   April 4, 2014 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had a great experience with scheduling & your tech was a very nice guy. Just so disappointed in the fact that our stains (not all, but most) re-appeared the next day. We have carpet less than one year old & are very clean people so the stains are not the result of old carpet/high traffic.

Report a concern   April 4, 2014 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Really nice staff. Enjoyable to work with.

Report a concern   April 4, 2014 — Rated 9 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Natural product and good service

Report a concern   April 4, 2014 — Rated 10 out of 10 by Mark Ryan Zerorez Phoenix
What do you like about our products and services?

Great results, easy making appointment , professional courteous technician

Report a concern   April 4, 2014 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Thoroughness!

Report a concern   April 4, 2014 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Bo did a great job. He got areas clean that I didn't think would. He is very considerate and a very hard worker.

Report a concern   April 4, 2014 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Everything! My rep was so knowledgeable and explained all the procedures in detail. He even gave my dog a bath!

Report a concern   April 4, 2014 — Rated 10 out of 10 by E.N. Zerorez Phoenix
What do you like about our products and services?

Good job done, happy with service

Report a concern   April 4, 2014 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

No chemicals and the techs were very honest and professional.

Report a concern   April 3, 2014 — Rated 9 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

the empowered water appears to really work

Report a concern   April 3, 2014 — Rated 10 out of 10 by Michelle Smith.. Zerorez Phoenix
What do you like about our products and services?

Joe was a very nice guy who worked efficiently and answered any questions we had very thoroughly. He was extremely knowledgable about his field and was very helpful. Out carpet looks and smells great!

Report a concern   April 3, 2014 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Cleans very well. Doesn't leave chemicals behind. We bought some of your water and it works great, too.


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