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based on 84400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's night and day to how clean my couch is now after ZeroRez was done with it. Casey was incredible! She was friendly, professional and most of all, did exceptional work! I would highly recommend ZeroRez to any of my friends (and already have). I have before/after photos but didn't know who to send them to?
Effective treatment
Friendly servicmen
The carpets came out great, next time we will just need to move the furniture a little to allow your techs better access to what we need clean. The tech was wonderful with our daughter and our dog and was very quick and efficient. We will definitely be calling you again the next time we need our carpets cleaning.
Cj did an excellent job .I will definitely use your services again.I also will request CJ.
Service was great. Troy did an excellent job. Very friendly and personable.
I have sent 2 emails stating my wood floor got damaged and have had zero response. However, I have had 3 emails and surveys saying how much the want feedback?
reliability , professional, honest
On time as projected. Protective equiptment for wall corners.No goofing off,did the job very well and was in and out in reasonable amount of time. When leaving we were given protective foot wear to help keep the floors clean.
the quality
Ryan delivered excellent service and he was very professional. We used Zerorez in 2013 for the first time and we will continue to use your company. You train your employees very well. Thank you. Nick Last name removed
Be more up front that the floors will be quite wet.
Great all around experience. Keith was fantastic and I already have a few friends / family to refer to you guys. Would definitely use again!
scheduling the arrival times more efficiently
The cleaner is amazing. I have not found anything that it doesn't clean. I am especially thrilled to find that it cleans the water deposits on the tray under the ice dispenser. What is does on my grout is totally awesome. I am so glad I found your product and have told everybody who will listen about you.
Pricing is misleading---it's $43 per room no matter what---and I was disappointed that the coupon I had would not be honored because it was from the previous month.
Friendly tech
I like the fact there are no chemicals, etc. used in the cleaning process. Nick, the service guy, was very professional and friendly and the carpet looks great.
I think a good job was done for me. My carpet and area rugs were very soiled. The young man who did the cleaning was very nice and helpful in answering my questions.
I like that there is Zero Rez : ) Ads crack me up
It has been just a few days but carpet is not showing any signs of the stains coming back. The technician was so polite and answered all my questions.
There were soft and not crunchy after being cleaned. They look great and I am hoping they stay that way for several months.
Customer service team is not very organized when serving multiple properties. Kept getting them confused and calling the wrong numbers to set things up.
Initial phone order was thorough, professional and easy to understand. The call two days before and 15 minutes before arrival, very helpful. The technician, Keith, one of the best who has been in our house, for any service. Finally the quality of cleaning was/is outstanding. Looks like new, (this carpet is 22 years old. The best part there is no soap or residue here, smells fresh. Thank you. Edward Jensen
Customer service was excellent!
Service was excelent (I believe his name was Tyler). I need to wait and see if there is any real difference in how quickly the carpets get dirty again (I'm a first time customer of yours). The price, even with the special, is a little on the high side (10-15 percent)compared to what I am used to paying.
Carpet was so soft afterwards, tech was friendly
You usually do a good job. Only one grout spot is missing.
On time and did a good job. Also, good explanation of what is done and why.
Nothing really, just don't really like recommending in case someone else's experience is not as positive as mine.
Quick drying time and great customer service by technician. Carpet actually felt clean after it was clean. Carpet was a little crunchy in a few areas but probably because the cleaning was bringing out old soap residue from the carpets previous cleaning from our apartments.