Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84424 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 31, 2014 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, quick service and very happy with the results.

Report a concern   December 31, 2014 — Rated 10 out of 10 by Alan Dupuis Zerorez Phoenix
What do you like about our products and services?

You were here on time, Dylan was a very knowledgeable and a polite young man, an asset to your company and never gave me higher expectations of the product it didn't deserve, honesty and integrity two great Qualities, thank you very Much!!! Happy New year!!

Report a concern   December 31, 2014 — Rated 10 out of 10 by W.T.K.D. Zerorez Phoenix
What do you like about our products and services?

No residue left in rugs

Report a concern   December 31, 2014 — Rated 7 out of 10 by D.F. Zerorez Phoenix
What could we do to improve?

The gentleman that did the cleaning didn't clean behind the close door that swings into the master bedroom. All he needed to do was close the door when he cleaned the closet and he could have seen that that area was the worst of all. Other than that it was well done.

Report a concern   December 31, 2014 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

That it doesn't leave an oily feel and it smells CLEAN

Report a concern   December 31, 2014 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

Your technician was polite, friendly ,and helpful! And my 10-year-old carpets look fantastic!

Report a concern   December 31, 2014 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I just think the method used to clean carpets is excellent. You do not use soap and a lot of water which would take much longer for the carpet to dry. Carpet always looks great after being cleaned. Hope I'm making sense. And your employee is very efficient - does an excellent job.

Report a concern   December 31, 2014 — Rated 9 out of 10 by N.V. Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous, professional. We were pleased with the work.

Report a concern   December 31, 2014 — Rated 9 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Very friendly and do a great job.

Report a concern   December 31, 2014 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

all the work was done in a timely manner.The tech. was very pleasent.

Report a concern   December 31, 2014 — Rated 10 out of 10 by H.P. Zerorez Phoenix
What do you like about our products and services?

Everyone was really knowledgeable about the products and put a lot of thought into the solutions for our home.

Report a concern   December 31, 2014 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Your technician really what he was doing. A great guy and very knowledgeable.

Report a concern   December 30, 2014 — Rated 10 out of 10 by Robin Powell Zerorez Phoenix
What do you like about our products and services?

Very prompt with getting an apt and prompt service

Report a concern   December 30, 2014 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

It's hard to believe that water can clean so well without ammonia, bleach or added surfactants.

Report a concern   December 30, 2014 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Professionalism of technician Promptness of service

Report a concern   December 30, 2014 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

No soap and friendly employees.

Report a concern   December 30, 2014 — Rated 10 out of 10 by Beth McGuirk Zerorez Phoenix
What do you like about our products and services?

I love that there are no chemicals, just "empowered" water. The results were fantastic. This was my first time using your services and I will absolutely use them again. Troy did a great job, was right on time, finished just when he estimated he would and was very professional. I could not be more pleased with the results.

Report a concern   December 30, 2014 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

The carpets are not "crispy" afterwards and do not need to be swept before putting the furniture back. They are dry and can be walked on in a short amount of time. They smell clean and fresh. No chemical smell.

Report a concern   December 30, 2014 — Rated 5 out of 10 by L.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

thought appointment was going to be before noon and found out day of appointment that it was from 4-6 pm

Report a concern   December 30, 2014 — Rated 0 out of 10 by J.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

there are red stains in carpet and no offer to treat them after they were pointed out. you can contact Red Mountain Villas at Phone number removed and offer to treat/die stains in unit 1446 with no additional charge. also bottle of cleaning solution purchased with $45 credit did not have a seal on it and appears to be water only. tried product in spray bottle and seemed to have no affect whatsoever.

Report a concern   December 30, 2014 — Rated 10 out of 10 by C.F.M. Zerorez Phoenix
What do you like about our products and services?

Friendly and competent service, environmentally friendly, the carpets and sofa looked great, no residue, no odor following service (from our pet stains)

I wish it was a bit cheaper though so I could use your service more often!

Thanks!

Report a concern   December 30, 2014 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

The carpets look so much brighter, but the biggest perk was the service techs. They went above and beyond to clean more than just my carpets. Amazing customer service!

Report a concern   December 30, 2014 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The gentleman that cleaned the grout and tile was excellent,very kind,and I would request him personally again.It is so nice to have someone that is mature.

Report a concern   December 30, 2014 — Rated 7 out of 10 by Y.R. Zerorez Phoenix
What could we do to improve?

Customers should not have to reach a minimum dollar amount in order to use your services.

Report a concern   December 30, 2014 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Timely, professional and excellent service from the initial call to carpet cleaned ending!

Report a concern   December 29, 2014 — Rated 2 out of 10 by L.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet looked clean when the tech was finished but I had to clean up water that I spilled on my rug just 4 days after the service and the washcloth was visibly soiled. Yuk.

Report a concern   December 29, 2014 — Rated 10 out of 10 by R.J.F. Zerorez Phoenix
What do you like about our products and services?

We like the Zerorez concept, particularly with animals in our home.

Report a concern   December 29, 2014 — Rated 10 out of 10 by Sharon Messer Zerorez Phoenix
What do you like about our products and services?

You actually cleaned my carpets!!!

Report a concern   December 29, 2014 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Friendly personnel and quality service

Report a concern   December 29, 2014 — Rated 7 out of 10 by L.L. Zerorez Phoenix
What could we do to improve?

When I was quoted the price there was no mention of $2 a linear foot for a hall. After measuring the great room and finding out it would be two rooms I figured the hall would be included. The great room was 350sq ft. not 500 which would be your coverage for two rooms.


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