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based on 84424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cost was too high even with the holiday discount. Plus it took the floor almost 36 hours to dry and that was after I took out towels and rubbed them in the high traffic areas to soak up excess moisture. The technician was very friendly and professional but in the end I wasn't happy that the carpeting took so long to dry. I guess the zerorez doesn't apply to excess moisture. Otherwise, the carpets were clean and soft to the touch.
The Service Tech is very professional and answered all my questions.
The products and services were excellent. The techicians were professional and knowledgable about the products they were using. They explained the cleaning process thoroughly.
The guy was very helpful and friendly.
Professional and effective!
Quick drying of carpet and tile. Like the use of fans as no other carpet cleaning company has done that. Carpet is fresh and not crunchy. The technician Keith was clean cut, professional and friendly. He explained what he wanted to do and why. He gave me an accurate estimate and calculated some rooms two ways to get me the best deal.
Zerorez did not leave a crunchy residue on our carpet like we have had before! Our carpets look brand new! I was beyond impressed with the customer service provided. I won't ever go elsewhere, even if I could get it done at a less cost. With that said, the cost was great. We actually didn't want to pay super cheap because we are strong believers of "you get what you pay for". Our technician Steve was beyond amazing. Very professional and knowledgeable. He was also very dedicated to customer satisfaction. We never felt like we were being "sold" something. They offer some great additions, but they were never presented in a pushy way. Definite plus in my book as that can be awkward. He was upfront from the beginning what he could do for us and what stains may not come out. I appreciated that because there is nothing worse than expecting something and being let down. He had me look at things as he went to make sure they were to my satisfaction and there were no questions. He was focused and concerned on our carpet cleaning...not trying to rush and get it done to get to another job. I could go on and on about how impressed I was with his customer service. Hands down, the best company to clean your carpets!
Technician was on time prompt courteous and did a good job
Customer service and attention to detail
Best cleaning iv had
Nothing it's carpet cleaning..
All around great!!
Speedy results.
It didn't have any chemical smell or symthetic perfume smell, which was great. The carpet looked/smelled clean.
High quality
Clean fresh not matted. Tech was very personable.
they listened to what I wanted done and did what they said they would. Made sure I was happy
Eco-friendly, fast, gets tough stains out, awesome customer service, on time, friendly staff. Our technician Albert was amazing, very nice, very quick, and efficient.
Carpets look awesome! Technician was very friendly, fast and knowledgable.
My carpets get re ally clean with your products. Keith was couteous, prompt and knowledgeable. Thank you.
There are two specific reasons we liked Zerorez: that you support talk radio (960 The Patriot) and the technician who came. We will definately be referring our friends to you
Good tech and good follow up.
It's only been a couple of days. but my carpett looks great so far.
I am very pleased with how clean the old carpet came. I am extremely please with how the 3 year old carpet is now spot free.
Always a good employee shows up; the quality of the service is good - low soap/water usage.
The gentleman showed me many pictures of fantastic results of their carpet cleaning abilities. However, when they finished I still had a dark traffic pattern even after several attempts to clean it. The carpet was VERY wet and took 12 hours to dry. My sister brought over a carpet cleaner product which cleaned the area better than Zerorez did. Otherwise the carpet looked clean and smelled nice.
Great customer service and excellent job cleaning.
No soapy resadue
THE DIRT IS ALREADY COMING BACK UP SOONER THAN WHEN I CLEAN MY CARPETS MYSELF.
quick good job, hard working ,excellent outcome