- Phone: (480) 507-2419
- Visit Website
based on 84424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who came to do my carpets was very detailed and did such a great job!!!
The carpeting dried fast. The technician was knowledgeable.
they are natural and the customer service
It was courteous, prompt and got the job done
That it actually works!!!
the service was excellent, the technician was friendly and carpet looks great!
The expectations and process to schedule and get our carpets cleaned was very straight forward and followed to a T.
Our technician Eric did a great job and was very knowledgeable.
No residues left!
I like that your company doesn't use chemicals to clean the carpets. We are having a baby, and she will be on the floor at times, and it's important that the carpet isn't saturated with a bunch of harmful chemicals. I also wasn't expecting all of the stains to come out of the carpet, but they are all gone in both of the rooms that we had cleaned.
Thank you. Great job.
Your tech was very professional and did an amazing job!! Our carpets look better that I ever expected they could. I would totally recommend Zerorez to all my family and friends.
Very professional, they were evengaged early and called to ask permission. They did an excellent job and will definitely use them in the future!
Cost given up front. Service on time. Done efficiently.
The tec was very friendly. He gave me some good advice as to what NOT to use on my carpets. The carpets were dry when he said they would be. Very good service. Nice job!
It is safe and service is great!!
my 19 year old white carpet looks great each time you combine to do your magic.
The service was just okay!
I guess just expected something better with all the radio stations talking about it! Especially the John jay and rich show.
I was charged almost $70 more than I was quoted. The carpet did not dry any faster than the usual carpet cleaning and there is a sour odor that is still lingering in my house. Sorry
I had carpet, area rugs,and tile cleaned. All of it came out better than I had expected. Thanks!
Very honest and well knowledgeable about product
I Like the fact that the product is safe and that when your through, it looks great! the service continues to be wonderful!
I called in for the special which was 3 rooms for $129. There seem to be several "additional fees" that were tacked on. My condo is 1200 sq ft so we aren't talking about large rooms at all. But nevertheless, I agreed to the inflated price of $168.00
Once the technician arrived he informed the person at my condo that the 3ft hallways were not included and that he would have to charge me $198!! I was very upset that during the call for the estimate I wasnt informed that it Zerorez only included from the door frame in. I am not sure how they expect that one room leads into another. Again- This was not a grand hallway... its about a 3ft walkway that connects the 3 rooms. I called the office and told them I would not be paying for that because it was not included in the initial estimate. The gentleman in the office did get permission to not charge me for it, and I appreciated it.
Also what really soured my entire experience was that I knew I wasnt going to be there to pay the tech, so on the Monday when I was called to confirm my timeslot on Wednesday, I asked if I could pay because my boyfriend would be greeting the technician and I wanted to pay. So the woman told me they could not charge me until after the service but that she would take my credit card number/Exp/CCV, and run it after the service is complete. Apparently no one told the Technician this. He was stuck between a rock and hard place (which he handled very well) of following procedure and a very unhappy customer on the phone (which was me)! He called his office and they called me. I refused to give my credit card number for the pure point of the fact that I was assured that everything would be fine with me paying ahead of time. I was given the excuse that someone had left the office and locked whereever they keep the credit card numbers. The next day my card was charged as planned.
It always comes out nice and clean and no big smell. The tec was very informative took care of all the little things we wanted done. Very good job through out the house. Very happy thank you.
Your Technician Mike was very customer oriented, paid attention to details, tidy, engaging, informative, prompt and thorough. Proof of process evident in that the carpet is like new...THANKS Mike and THANKS Zerorez!
Better pricing. $25.00 per spotty area is CRAZY!- our technician was great but pricing is really high compared to others.
I've already sent my comments previously. We like your services and were very pleased with technician Andrew Sparkman.
Zerorez is the best when it comes to cleaning your carpet period.I should know been in the carpet business for over two decades. Technician was very professional and new what he was doing.The products that zerorez uses makes your carpets come out looking and smelling like new.I will recommend zerorez everY time someone is in need of their services.
The tech was able to remove some of the pet stains and odor but it returned almost immediately
My carpets look great and the tech was very good. The only negative I have is maybe you shouldn't tell customers it should be dry in 8 hours because it's definatly not
They work! You work!