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based on 84424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Codie did an awesome job on my carpet. I'd give an 11 if it was possible.
The carpets came out beautiful
Keith was prompt arriving after calling to let us know he was on his way, he provided excellent service and was very professional and knowledgeable about the Zerorez process and services.
Customer service was outstanding. Our service man Troy was outstanding he listened and gave good advise on our carpets... Thank you. Oh and BTW... Our carpets look awesome!
Very friendly and knowledgeable service rep.
I really like that there aren't dangerous chemicals used in cleaning the carpets. The employee that performed the cleaning was also very nice and professional.
Keith was great. Informative, courteous and professional. I've beenusing the Cleaning Fluid and love it.
Zerorez would have gotten a 10 but-
1. You did not send out the person I had requested.
2. The area where the Zerorez service vehicle was parked was a little dirty when the job was done.
You show up on time and do an excellent job.
Technician did a good job
Employee was very professional. He thoroughly explained the process and listened to our concerns. I would highly recommend Zerorez!
We love that the carpet is soft after it dries
My area rugs in kitchen have some areas that are visibly not clean. I expected better
Fast drying carpet and chair. Cleaning product made my carpet look new and fluffy. Casey was very efficient and nice. She did a great job! When I added her to clean my rugs from my car, she was happy to do them, even tho I forgot to order that service on the phone when scheduling. We liked her,
First name removed & Phil Last name removed
ZEROREZ WORKS BETTER THAN ADVERTISED! TYRONE WINSTON WAS OUR TECHNICIAN AND PROVIDED EXCELLENT CUSTOMER SERVICE.
GEORGE FLORES
I love that they use no chemicals and it has been the best service I have ever used! My carpets look and smell like new!
James was great to deal with and he keep me updated along the way.
The carpets came out beautiful.
Frankly, my wife and I were impressed with the professionalism and friendliness of our technician, James. He took the time to walk us through the whole process and make sure we had a solid experience.
The carpets didnt feel crunchy after being cleaned like how other cleaning products make it feel.
Your cleaning method is extraordinary. I love it. But your prices for steps and extra rooms, not to mention your add on "trip charge" are too much. I can't justify spending over $100 just for steps and given that most of my extra rooms are traffic only, the room charges are too high too. Especially given your tech is in and out so quickly. So, I would recommend you w/out reservation but with the caveat that it's very dear for extras and most of my friends won't pay it. I have two homes. One is small. I can have you clean it for close to your basic price and I do. But, I'm looking for another company to do the other one. It may not be as good, but it'll be good enough for the savings. I wish it weren't so.
the person that did the job was outstanding , good job you can send him anytime!
we will use you again. we are happy with the carpets looks.
My carpet look like new, AMAZING! My Service Rep. was professional and punctual while keeping me informed. Being in Customer Service Management I have very high expectation with Service, my expectations were exceeded and I will defiantly recommend Zerorez to everyone I know.
Carpet did not look clean, I had to use my own bissel to get carpet clean
Smell after carpets are cleaned.
Associate Brandon was excellent. He did a great job. My expectations of the cleaning and de-odorizing did not hold up. My carpet still smells the same.
Good guy name of Trey and a good worker.
Best service ever!!!!
Rugs look great. Plan to have you back to clean grout. Already referred Andrew to to co workers!

You showed up earlier than expected, so that was great and got right to work and did an excellent job on all my furniture.