Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84424 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 20, 2015 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

You showed up earlier than expected, so that was great and got right to work and did an excellent job on all my furniture.

Report a concern   January 20, 2015 — Rated 10 out of 10 by W.D. Zerorez Phoenix
What do you like about our products and services?

Codie did an awesome job on my carpet. I'd give an 11 if it was possible.

Report a concern   January 20, 2015 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

The carpets came out beautiful

Report a concern   January 20, 2015 — Rated 10 out of 10 by M.K.R. Zerorez Phoenix
What do you like about our products and services?

Keith was prompt arriving after calling to let us know he was on his way, he provided excellent service and was very professional and knowledgeable about the Zerorez process and services.

Report a concern   January 20, 2015 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Customer service was outstanding. Our service man Troy was outstanding he listened and gave good advise on our carpets... Thank you. Oh and BTW... Our carpets look awesome!

Report a concern   January 20, 2015 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Very friendly and knowledgeable service rep.

Report a concern   January 20, 2015 — Rated 10 out of 10 by N.V. Zerorez Phoenix
What do you like about our products and services?

I really like that there aren't dangerous chemicals used in cleaning the carpets. The employee that performed the cleaning was also very nice and professional.

Report a concern   January 20, 2015 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Keith was great. Informative, courteous and professional. I've beenusing the Cleaning Fluid and love it.

Report a concern   January 20, 2015 — Rated 9 out of 10 by M.R.I.P.T. Zerorez Phoenix
What do you like about our products and services?

Zerorez would have gotten a 10 but-
1. You did not send out the person I had requested.
2. The area where the Zerorez service vehicle was parked was a little dirty when the job was done.

Report a concern   January 19, 2015 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

You show up on time and do an excellent job.

Report a concern   January 19, 2015 — Rated 10 out of 10 by W.K. Zerorez Phoenix
What do you like about our products and services?

Technician did a good job

Report a concern   January 19, 2015 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Employee was very professional. He thoroughly explained the process and listened to our concerns. I would highly recommend Zerorez!

Report a concern   January 19, 2015 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

We love that the carpet is soft after it dries

Report a concern   January 19, 2015 — Rated 5 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My area rugs in kitchen have some areas that are visibly not clean. I expected better

Report a concern   January 19, 2015 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Fast drying carpet and chair. Cleaning product made my carpet look new and fluffy. Casey was very efficient and nice. She did a great job! When I added her to clean my rugs from my car, she was happy to do them, even tho I forgot to order that service on the phone when scheduling. We liked her,
First name removed & Phil Last name removed

Report a concern   January 19, 2015 — Rated 10 out of 10 by George Flores Zerorez Phoenix
What do you like about our products and services?

ZEROREZ WORKS BETTER THAN ADVERTISED! TYRONE WINSTON WAS OUR TECHNICIAN AND PROVIDED EXCELLENT CUSTOMER SERVICE.

GEORGE FLORES

Report a concern   January 19, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I love that they use no chemicals and it has been the best service I have ever used! My carpets look and smell like new!

Report a concern   January 19, 2015 — Rated 10 out of 10 by Bill Wall Zerorez Phoenix
What do you like about our products and services?

James was great to deal with and he keep me updated along the way.

Report a concern   January 19, 2015 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

The carpets came out beautiful.

Report a concern   January 19, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Frankly, my wife and I were impressed with the professionalism and friendliness of our technician, James. He took the time to walk us through the whole process and make sure we had a solid experience.

Report a concern   January 19, 2015 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The carpets didnt feel crunchy after being cleaned like how other cleaning products make it feel.

Report a concern   January 19, 2015 — Rated 7 out of 10 by A.T. Zerorez Phoenix
What could we do to improve?

Your cleaning method is extraordinary. I love it. But your prices for steps and extra rooms, not to mention your add on "trip charge" are too much. I can't justify spending over $100 just for steps and given that most of my extra rooms are traffic only, the room charges are too high too. Especially given your tech is in and out so quickly. So, I would recommend you w/out reservation but with the caveat that it's very dear for extras and most of my friends won't pay it. I have two homes. One is small. I can have you clean it for close to your basic price and I do. But, I'm looking for another company to do the other one. It may not be as good, but it'll be good enough for the savings. I wish it weren't so.

Report a concern   January 19, 2015 — Rated 10 out of 10 by Robert Seeley Zerorez Phoenix
What do you like about our products and services?

the person that did the job was outstanding , good job you can send him anytime!
we will use you again. we are happy with the carpets looks.

Report a concern   January 18, 2015 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

My carpet look like new, AMAZING! My Service Rep. was professional and punctual while keeping me informed. Being in Customer Service Management I have very high expectation with Service, my expectations were exceeded and I will defiantly recommend Zerorez to everyone I know.

Report a concern   January 18, 2015 — Rated 2 out of 10 by R.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet did not look clean, I had to use my own bissel to get carpet clean

Report a concern   January 18, 2015 — Rated 8 out of 10 by A.R. Zerorez Phoenix
What could we do to improve?

Smell after carpets are cleaned.

Report a concern   January 18, 2015 — Rated 8 out of 10 by B.R. Zerorez Phoenix
What could we do to improve?

Associate Brandon was excellent. He did a great job. My expectations of the cleaning and de-odorizing did not hold up. My carpet still smells the same.

Report a concern   January 18, 2015 — Rated 10 out of 10 by Ron Pitts Zerorez Phoenix
What do you like about our products and services?

Good guy name of Trey and a good worker.

Report a concern   January 18, 2015 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Best service ever!!!!

Report a concern   January 18, 2015 — Rated 10 out of 10 by Susan Nicholls Zerorez Phoenix
What do you like about our products and services?

Rugs look great. Plan to have you back to clean grout. Already referred Andrew to to co workers!


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