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based on 84392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service itself was fine. The worker was professional and efficient. One week later many stains are visible again. I paid over $600 and got longer lasting results from my $50 Home Depot steamer rental. Incredibly disappointing. I’d like the service redone if it will produce results, or a significant refund. Happy to send pictures or invite you to come see for yourself.
Great job 👏
We are repeat customers and are pleased with your service and technician, Cody. On a scale of 1 to 10, with 10 being the highest, we rate our service and Cody a 10.
Neil was excellent. He was right on time and did a great job. He took the time afterwards to show me the areas that were stubborn and made sue that I was happy with the workmanship prior asking for payment and packing up. Another great Zerorez experience!
Great workers
Your technician gouged the baseboard in many places. I have pictures if you wish to see them.
I ask him to do the deep cleaning for the pet stains. 4 times. He kept saying he didn’t think it needed that, the carpet would be clean with just the regular shampooing. It became apparent he just didn’t want to do it so I quit saying anything. Of course he was wrong and the stains remained. When he was done he told me the stains didn’t come up. I told him he should have used the pet extraction method. I have cleaned most of the spots myself. Not perfect but a whole lot better than your tech did.
The first time you came your tech did a really good job. The second time I still have a dirty carpet and permanent damage to my baseboards. If you were me would you call you back for a 3rd visit?
Sincerely,
Name removed
16777 W Magnolia St
Goodyear, AZ 85338
Phone number removed
It was a great service. Got many stains off carpet. Quick yet efficient and precise.
Technician was very nice and did a great job!
it was just as was specified. the floors were clean and the work solid. the person was personable and very knowlegeable. i do not normally get services from others but this was a good experience.
Outstanding work and the tech was awesome
Excellent service. You show up when you say you will. Very professional. You did a great job cleaning our grout and tile and then resealing it. And our rugs look brand new.
services sold to me to eliminate Oder in carpet was not worth it. over charged for poor results
Service and product
Polite
Quick and efficient.
I was very impressed with the on time performance of the tech who arrived at my house. The quality of the work done was excellent.
Very Happy
Wonderful technicians
Your service is excellent and your techicians are do a great job--- the best
Easy to schedule Arrived on time Very professional technicians Very knowledgeable Floors Look amazing! Very happy with service
Great work. The gentleman that came was very careful not to damage anything that's good and did a great job on my carpeting I am very happy I even gave him a tip because he did such good work and he was very friendly
My rugs are so fluffy and never feel sticky. Great professionalism from the techs.
Ethan was ours and he informed us of everything he was doing and services that Zerorez offered. Perfect job..I have used Zerorez for years and will continue.
Fast drying! Other carpet cleaning services leave our carpets wet for days!
Good representatives and great service. Like the fact that I can schedule on line. 👍
Product was good. Service was great
Excellent customer service! Austin, our technician is fabulous and we appreciate his hard work and our carpets look great
Both times we just loved the technician that did the work. Quiet, clean & efficient.
He was very nice.
Friendly service and very good results.
The tech called me on the phone when he arrived at my home. I was not at home so the tech had permission to go inside. He walked me through the process via phone. So professional and courteous. Thank you to Neal. I highly recommend ZeroRes!
Also friendly and very professional and they do a great job
Ryan, the technician was awesome and very polite and professional. He did a great job however, my white couch doesn’t look like anything is different. I wanted to brighten it up from dust that’s accumulated over the past few years, but he said he could not do it with some of the fibers in the couch. I wish I had known that before. Perhaps there is something else you can do, but all I experienced was him showing me some dirt on a already dirty, right white rag, and the smell that lasted for a few days.