Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84499 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 18, 2015 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

no chemicals and no chemical smell

Report a concern   May 18, 2015 — Rated 8 out of 10 by M.R. Zerorez Phoenix
What could we do to improve?

There was two closed doors in the hallway that could have been opened to clean just under the doors, that would have eliminated the dark line under doors

Report a concern   May 18, 2015 — Rated 9 out of 10 by M.A.C.B. Zerorez Phoenix
What do you like about our products and services?

upfront pricing, very good results

Report a concern   May 18, 2015 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Our serviceman was very polite!

Report a concern   May 18, 2015 — Rated 2 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Grout still extremely dirty.

Report a concern   May 18, 2015 — Rated 10 out of 10 by V.L.S. Zerorez Phoenix
What do you like about our products and services?

very thorough and clean and the techncian was so polite a nd professional

Report a concern   May 18, 2015 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

The technician was very knowledgable and eager to explain the whole process of cleaning. Calling us to keep us well informed of arrival time was awesome. The final product was fantastic. My carpet looks like it did when we first moved in,couldn't be happier. Will refer you to all my people at my work, which is Centurylink. Thank you Will

Report a concern   May 17, 2015 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Very nice staff great work.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Bill McDaniel Zerorez Phoenix
What do you like about our products and services?

The cleaning job was very good and the carpet looked really nice and clean. We have already recommended you to others. We will continue to call your company when we need our carpets cleaned in the future. Thank you for a job well done.

Report a concern   May 17, 2015 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

I like the way my rugs looks and feels. Abel was very processional and talked about other products the company carried

Report a concern   May 17, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Abel was very courteous and knowledgable.fast and professional.carpet looks great!!!!!

Report a concern   May 17, 2015 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Able to proved good service on short notice

Report a concern   May 17, 2015 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

The technician did a very thorough job and worked qyickly.

Report a concern   May 17, 2015 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

No residue and good service

Report a concern   May 17, 2015 — Rated 10 out of 10 by Tanya & Jay Dupont Zerorez Phoenix
What do you like about our products and services?

Was an hour early- which was perfect! Our carpets have never looked so good- they are original to our home (1979) so we were thinking of replacing them well not after you guys did your magic! Thanks so much.

Report a concern   May 17, 2015 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

natural products used. No soap

Report a concern   May 17, 2015 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning

Report a concern   May 17, 2015 — Rated 0 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets were not improved in any way and all smells returned and were worse. I have never been so disappointed in a company I was so excited to use. I was also sold a " protectant" for carpet that wasn't even cleaned and will now have to be ripped out. I would like my money back.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Richard Caldwell Zerorez Phoenix
What do you like about our products and services?

Helpful associate meeting appointment schedule. Met all service expectations.

Report a concern   May 16, 2015 — Rated 10 out of 10 by Marlena McCormac Zerorez Phoenix
What do you like about our products and services?

The Zerorez expert was very professional and informative. He saw me struggling with cleaning my windows while he was cleaning the carpet and drapes and he offered me some Zerorez solution to try - that stuff is amazing! I was thrilled that he had extra on his truck that he could sell me - I know it will be my go-to cleaning product from now on! And Zerorez will always be the company I call to clean my carpets and furniture! Thanks so much!

Report a concern   May 16, 2015 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Fast professional and knowledgeable staff.

Report a concern   May 16, 2015 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

On time,courteous and speedy.

Report a concern   May 16, 2015 — Rated 9 out of 10 by L.A.A. Zerorez Phoenix
What do you like about our products and services?

quick, organized. Great customer service on the phone line and very friendly carpet cleaners.

Report a concern   May 16, 2015 — Rated 10 out of 10 by A.R.D. Zerorez Phoenix
What do you like about our products and services?

Very friendly and excellent customer service from start to finish!

Report a concern   May 16, 2015 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Very professional and explained all options. No hard selling by Casey, as she explained what she could do and pricing.

Report a concern   May 16, 2015 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The carpets are much cleaner with zerorez than any other cleaner.

Report a concern   May 16, 2015 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Easy scheduling and excellent service!

Report a concern   May 16, 2015 — Rated 10 out of 10 by Jeremey Young Zerorez Phoenix
What do you like about our products and services?

Great service and no chemicals

Report a concern   May 16, 2015 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Great tech cam to the house. Love the follow up before before before and after. Perfect!

Report a concern   May 16, 2015 — Rated 8 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

WHen I called in to make the appointment I told the person I spoke with that I was having zerorez come out because I had pets who had marked their territory on the carpet. I asked if that would be an issue and was told no that it would be discussed with the representative when he came out and I could show him any areas I was concerned about. I also asked about pricing and was given the current special. I was very surprised and dissapointed when I talked to Rick the day of service that it was an extra $40 per room to treat for my pets. I I feel that this really should have been discussed on the phone with me. Especially because I talked extensively about how the main reason I was having the service done was because of the animals. I would have still scheduled the service but it would have felt more honest. I feel like the person on the phone knew it would be more money but intentionally chose not to tell me and I did not appreciate that. I did like Rick. He was very kind and did a good job.


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