Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86591 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2015 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Good product/work and people.

Report a concern   September 29, 2015 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

quality of product and professional, friendly people.

Report a concern   September 29, 2015 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Your techs are prompt, friendly, knowledgeable, and fast. Great job! Thanks.

Report a concern   September 29, 2015 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

I like the work that was done and the associate was very professional

Report a concern   September 29, 2015 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

The carpets dried quickly and the tile looked great.

Report a concern   September 29, 2015 — Rated 5 out of 10 by K.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was professional, capable, and respectful. He did a good job on the tile. However, the advertised "2 rooms sale" is a blatant lie because of the required minimums and extra upcharges. So not only was it ridiculously expensive ($165 for 2 rooms--was upspld on pet treatment to get me above the minimum), but my carpet looks just as dirty as it was before the service!! When the carpet dried, the dirt rose right back to the surface. (My carpet, btw, is only 6 months old, but movers stained when I moved in).

Report a concern   September 29, 2015 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Service technician was great.

Report a concern   September 29, 2015 — Rated 9 out of 10 by B.C.T. Zerorez Phoenix
What do you like about our products and services?

I understand from my Tenant that you did a wonderful job

Report a concern   September 29, 2015 — Rated 7 out of 10 by M.D. Zerorez Phoenix
What could we do to improve?

Tone down the overly friendly explaining the procedure multiple times.

Report a concern   September 29, 2015 — Rated 9 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Professional and good wuality

Report a concern   September 29, 2015 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I like the concept and I like the Tech that does our job

Report a concern   September 29, 2015 — Rated 3 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

While our linear footage did not come out to be enough to meet the minimum charge we knew that we had to pay the minimum price. Which we did our expectations were to have clean grout between the tiles.

There were several sections of the tile grout that did not get clean. Now we have light and dark tile.

What can you do to make it right -- at this point nothing. Our schedules are too busy to allow for time to correct this.

Report a concern   September 29, 2015 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Cleans without leaving behind a soap residue.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Robin Whipple Zerorez Phoenix
What do you like about our products and services?

The service, the techs, and the way you leave my home, clean!

Thanks!

Report a concern   September 28, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Service tech was very friendly and helped with all of my needs.

Report a concern   September 28, 2015 — Rated 10 out of 10 by William Hudnall Zerorez Phoenix
What do you like about our products and services?

No soaps no chemicals carpets clean and cushion came back. Tech was professional and informative about what he was going to do, organized.

Report a concern   September 28, 2015 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Pet n kid friendly. Stellar customer service.

Report a concern   September 28, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Staff was very professional and knowledgeable. He did a great job and we are cery satified with his work.

Report a concern   September 28, 2015 — Rated 6 out of 10 by L.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Estimate given on phone was off quite a bit from actual cost once tech arrived.

Report a concern   September 28, 2015 — Rated 6 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Overall, I was pretty happy. I really needed my floors cleaned. I was not happy about water stains and foot prints left on my floors that I paid $650.00 to have cleaned. At first the technician wore the blue covers on his shoes, but only the first couple of times he came in. I also paid to have an area rug cleaned. The first time he quoted me $150.00 and then at the end he dropped it to $100.00. I would have been happy to pay this if he cleaned it for more than 20 minutes and it was not much cleaner. I feel, for a $100.00 he should have spent more time to clean it. That equals $20.00 for 5 minutes. I would like my area rug re-cleaned and possibly a discount next time I have my tile cleaned since I had to clean up water spots and foot prints.

Report a concern   September 28, 2015 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Great service very helpful😀

Report a concern   September 28, 2015 — Rated 4 out of 10 by N.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Spots are carpet returned in less than two weeks

Report a concern   September 28, 2015 — Rated 9 out of 10 by Chris Ensley Zerorez Phoenix
What do you like about our products and services?

Professionalism

Report a concern   September 28, 2015 — Rated 10 out of 10 by Brenda Mckee Zerorez Phoenix
What do you like about our products and services?

It cleans well without leaving a residue.

Report a concern   September 28, 2015 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

The technician that cleaned my carpets and sofa did a great job. He was extremely thorough.

Report a concern   September 28, 2015 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Tech did a good job and was knowledgable. A safe and odorless product

Report a concern   September 28, 2015 — Rated 4 out of 10 by A.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I wasnt extremely satisfied with the carpet cleaning in one of the three rooms I had cleaned. After the carpet dried you were able to see where the technician lacked focus on. I really felt it should have come out cleaner since other carpet cleaners ive used in the past actually got the traffic areas cleaner and without extra treatment. Lastly, I feel like the company should make more of an effort to reach out to new customers to make sure 1st time jobs are completed with satisfaction.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Amanda Kady Zerorez Phoenix
What do you like about our products and services?

I liked the ease of getting a quote and making my appointment. The website also had great info. Best of all my floors look great!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Liliana DaSilva Zerorez Phoenix
What do you like about our products and services?

The person that came out was very nice and professional. He did an excellent job on my carpet. I will be definitely using you again and referring you to my friends and family.

Report a concern   September 28, 2015 — Rated 6 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Expensive. The first technician was interested in selling me on additional services. Skyler, the second technician, was interested in resolving my pet stain issue and was much more customer service oriented.


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