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based on 86593 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Expensive. The first technician was interested in selling me on additional services. Skyler, the second technician, was interested in resolving my pet stain issue and was much more customer service oriented.
He was prompt and efficient. He had a friendly smile. He also asked my husband and I to take a look at his work and if we see anything that might need more attention he would address it.
Keith was very friendly and courteous. He explained everything and made us feel comfortable having him in our home. We are having more work done this week and hope he is the technician who arrives to do the job.
I loved that my carpets were beautifully cleaned without staying drenched. Not having to feel terrifled to walk around my house for 24-48 hrs was amazing
Products worked great and the service was great.
Polite & professional
He was very friendly and helpful. He did a great job. Thanks
Very clean carpet
Was charged more then I was told, refund some of my money.
Your technician Kevin was very knowledgeable and did a wonderful job.
Fast, friendly and quality work
Cleaners had a good fresh sent to them no chemicals smell. The technician was awesome and very detailed oriented.
We had CJ service our carpets. CJ was very knowledgable about Zerorez's solutions and recommended the best approach to help get rid of some pet stains. CJ was very friendly and did great work.
I was able to get an appointment on very short notice, your tech was very prompt, efficient, and did a great job!
Service tech was awesome
Extremely efficient and professional !!!
My carpet looks, feels and smells fantastic!
Just rating it as average. The carpet was wet for a good 8 hours after cleaning. As far as I know there was no measuring of the rooms or hallway, just the serviceman saying this is just the way it is. Price was a little higher than others.
Prompt.....on time.....efficient.....job well done.
Price went up quite a bit after the tech arrived. Ceramic tile results were disappointing.
I bought a home and the carpets in the bedroom and office was so dirty that I was planning on replacing the carpets befor setting up my furniture. I decided to try zeroez, fully expecting that they wouldn't come clean. The tech had never seen catpets this bad either. He offered to try to clean one of the dirtiest areas, and not charge me if I didn't want him to proceed. I could believe how clean it was. It wasn't perfect, but a huge difference. I decided to have him continue and was really amazed. Saved me a few thousand dollars
Everything on time, clean, neat, well explained.
Our carpets have stains on them that weren't there before the cleaning. This happened after they came back the second time because the first cleaning was inadequate. We can not tell you how frustrated and disappointed we are in your company. My husband wants the carpets cleaned again, but we are not sure this would actually help our situation based on our experiences with Xerorez. We would, at the very least, like a refund of our money. We feel several of our carpets are ruined and we have taken pictures of the cleaning. Please help us with our request. Thank you.
I like that the service is quick, green, and professional. The only suggestion that I have is to provide some kind of deodorizer with your carpet treatment.
Sorry to see Keith leave! The process is only as good as the tech who applies it!
Water based. No chemicals.
Brandon was a very nice, knowledgeable young man. We had moved the two chairs to be cleaned out of the rug area that was to be cleaned to an area in front of the TV Cabinet. We did not think we had to cover the furniture or the TV not being cleaned. We had discovered the next day there was an over spray on the TV, the cable boxes and the TV cabinet.There was no damage but you might want to instruct others to check the area before using the spray for cleaning and if necessary to move the item to be cleaned or cover the other areas that are exposed. We are pleased with the outcome of the cleaned rug and furniture.
Prompt, clean, courteous
Scott, the tech was great. He was on time and courteous. Zeroes took the stain right out.I didn't think the stain was going to come out, but it did. I will use zeroes again and tell all my friends about it.
How professional Andrew was. He did an amazing job!
The person that came out was very nice and professional. He did an excellent job on my carpet. I will be definitely using you again and referring you to my friends and family.