Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84513 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2015 — Rated 5 out of 10 by T.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I called to get the three room deal not knowing there was a square footage restriction or requirement. When your employees got here and measured I was told two of my rooms were "oversized" and would be an additional charge per room. That was never mentioned when I made my reservation and now I am ready to have my carpets cleaned with all of my furniture out of the way. The technician made it right and didn't charge me but I won't likely have you out to clean my carpets again. My bill wound up just over $400 anyways with all of your random charges all of which should be on your website so the customer has an idea of what they may be in for. Not when they have the technicians at their house. Bait and switch in my opinion.

Report a concern   October 8, 2015 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable tech, amazingly clean floor!

Report a concern   October 8, 2015 — Rated 10 out of 10 by Martha Roberts Zerorez Phoenix
What do you like about our products and services?

I love how clean my carpet is and the 5 gallon empowered water I get with each cleaning. The empowered water cleans my windows and appliances very well. I've been a customer for a couple of years now and I don't think I'll be using anyone else!

Report a concern   October 8, 2015 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The technician did a great job and took his time to make sure everything was clean and sealed properly, I really appreciated him not rushing like other companies I have delt with, it made me feel like I was getting my money's worth, will be using again for sure.

Report a concern   October 8, 2015 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Dependable, quick, good results.

Report a concern   October 8, 2015 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

Professional service technicians, no soap residue, clean smell..

Report a concern   October 8, 2015 — Rated 9 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

The fact that there was not s lot of chemicals and quick drying.

Report a concern   October 8, 2015 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

Very good service!

Report a concern   October 8, 2015 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The carpets and tile came out beautifully. There was a stain on the carpet when we moved into the house that I have tried removing on my own with multiple cleaning solutions and never made a difference, they came in and the stain is gone.

Report a concern   October 8, 2015 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

I thought the two guys who came out were very professional and did a great job getting out the problems in my carpet. They worked hard and I will recommend them.

Report a concern   October 8, 2015 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I was impressed with how fast the process was to clean my tile. It has not been professional cleaned in 17 years and the tile no longer has dirt ground into the grooves in the tile.

Report a concern   October 8, 2015 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Very timely, friendly, job dine very well technician was nice and friendly and worked hard.

Report a concern   October 8, 2015 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Kevin Randolph did an excellent job on my carpets. I will definitely request him again next time.

Report a concern   October 8, 2015 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

tech did an excellent job of cleaning the tile grout. this was the second time i've used your services and was pleased both time. techs were very polite and thorough. will use your services again.

Report a concern   October 8, 2015 — Rated 9 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

Service tech was on time, professional, and pleasant.

Report a concern   October 8, 2015 — Rated 9 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Works best on my carpets

Report a concern   October 8, 2015 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

The person who did my job, Kevin was exceptional in all the ways one would expect. Did great work with a great attitude!

Report a concern   October 8, 2015 — Rated 10 out of 10 by Kurt Kenzler Zerorez Phoenix
What do you like about our products and services?

(1) Very professional when booking, and estimating over the phone.
(2) I appreciate the reminder/confirmation email of the appt. and the phone call with 2-hr window.
(3) day of service, the tech was 2 hours past the window, and ZEROREZ called me (pro-actively) to apologize and give me $40 off the service for the inconvenience.
(4) my technician (Anthony) was very informative and professional.
(5) the house looked great, and no slippery, soapy residue while it was drying -
***** we are very impressed with your business!!

Report a concern   October 8, 2015 — Rated 10 out of 10 by Jean Culver Zerorez Phoenix
What do you like about our products and services?

Your employees are very professional and friendly, willing to go out of their way to ensure our satisfaction.

Report a concern   October 8, 2015 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Good job by technician. Friendly and thorough!

Report a concern   October 8, 2015 — Rated 10 out of 10 by Gary Heidemann Zerorez Phoenix
What do you like about our products and services?

The service and professionalism is always top notch and the results are exceptional!

Report a concern   October 8, 2015 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

You do good work

Report a concern   October 7, 2015 — Rated 10 out of 10 by E.A. Zerorez Phoenix
What do you like about our products and services?

Cleans well with not a lot of chemicals. The person who cleaned the carpets did a good job. He did miss one of the closets and one part of the kitchen floor wasn't cleaned as well as the other part tho. if he could come back and do those two areas that would be great. Otherwise all the rest looks very good.

Name removed

Report a concern   October 7, 2015 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

You have true professionals working for you. I've used you several times and I have always been very pleased with the results. I only recommend YOU to others!!!!

Report a concern   October 7, 2015 — Rated 8 out of 10 by A.K. Zerorez Phoenix
What could we do to improve?

The

Report a concern   October 7, 2015 — Rated 9 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Odor free cleaning.

Report a concern   October 7, 2015 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Great looking carpets after cleaning

Report a concern   October 7, 2015 — Rated 0 out of 10 by I.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I don't feel like my carpets look much better. And I now see an odd color in certain areas. I feel like more time could have been spent.

Report a concern   October 7, 2015 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

On time and did a great job with our tile! Will for sure call back and even may have our carpet done as well!

Report a concern   October 7, 2015 — Rated 10 out of 10 by S.M.C. Zerorez Phoenix
What do you like about our products and services?

Reliable quality service!😀


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