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based on 84525 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly customer service, with great products!
I was afraid of my carpet stretching even more, but it didn't and I'm so grateful. And, Nick was great!!
my carpets looked great
After the cleaning it stays clean longer and the company is great to deal with, prompt and efficient
Can do both tile and carpet (stairs and area rugs). Prompt, on time service and very knowledgeable technicians.
Our carpet looks great and Sean was very professional
Great people
The tech was thorough, friendly and helpful. He did an excellent job, making sure the carpet was as clean as he could get it. When he knew there was a problem spot, he explained the what and why of the problem (its not dirty, its just too worn). I like your scheduling process, tho someone failed to give me the 15 min "heads up" call (but it wasn't a problem). I even enjoyed listening to the the humorous talk while I was waitng on the phone!
The technicians that cleaned my carpet had such a wholesome look and conducted themselves in a very professional manner.
Fast. Efficient. Friendly.In & out. Good job.
Great job, John Rocks!
I gave this company a second chance after the terrible service the first time. The same service person whom came the first time was sent again.
Ease of scheduling appointments to fit out time schedule and good information on the cleaning process we are inquiring about
No sticky residue and no chemical smell. Thorough and arrived on time. Very pleased with with the service.
Carpets turns out fabulous!! They look brand new!
The technician was very professional and informative. The carpet cleaning came out fantastic! We had the tile done in October and was very disappointed in the outcome. Very pleased with the carpet cleaning.
Service is professional. Your products makes my carpets soft.
Excellent product and service
Never having had a carpet cleaned before I was going on the assumption it was a machine like you rent at the store. The manner in which you clean is a simple effective product.The young man who cleaned our carpet is a good asset and represents your company well..
Your service tech showed up on time and was extremely polite. He explained how the process would go and got right to work. He even left me with shoe covers to help me protect the carpet if I needed to go into a room before the carpet was dry. Great service - thank you!
Complete and thorough. They took the time to explain the process and look at the work as it was being done.
My carpets are clean when you finish and the techs are friendly and professional.
I like the way the carpet feels and looks when you are finished. I like your careful customer service (phone calls ahead, double checking, keeping records of past service, etc.)
I like the professionalism of your technicians (Matthew).
Quality of the carpet cleaning
The results were remarkable, and my carpet looked NEW!! The person who cleaned my carpet, Sean, was professional, personable, and informative/helpful - an asset to your company.
In and out speed and quality
The carpets get incredibly clean and it's quick
Convenient online appointment setter, good communication throughout the process, on-time service, no harassment for more services or up sells.
I like the fact that Zerorez does not use harsh chemicals in their products/services.
Excellent cleaning job, fast and efficient, timely arrival