Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84536 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 23, 2016 — Rated 10 out of 10 by H.D. Zerorez Phoenix
What do you like about our products and services?

No residue after drying.

Report a concern   January 23, 2016 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

You did a great job on my floors and your techs were very friendly and respectful. Will definitely use you again in the future

Report a concern   January 23, 2016 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

My carpets always look brand new when the work is done!

Report a concern   January 23, 2016 — Rated 9 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

The technicians were great and very thorough. The process leading up to the carpets being cleaned had to speak with 5 different people most of time repeat the information over that I had previously given the person before them. The cleaning van left a big oil stain in the driveway. Carpet came out clean.

Report a concern   January 23, 2016 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Alex was polite and professional.

Report a concern   January 23, 2016 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Tech arrived on time and did job efficiently. Carpet looks great.

Report a concern   January 23, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Quality, Maintainability, Reliability of Zerorez process, products, and workers.

Report a concern   January 23, 2016 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Product, professionalism, and results

Report a concern   January 23, 2016 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

The carpet is clean but it doesn't have a strong chemical smell after.

Report a concern   January 23, 2016 — Rated 10 out of 10 by Brooke Preston Zerorez Phoenix
What do you like about our products and services?

Amazing job! Unlike any other carpet/upholstery cleaning service I have ever used! They seriously worked magic on our carpets! Pet stains and kids do a number and now they look amazing!

Report a concern   January 23, 2016 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Our rug has never looked better. Scheduling was easy. Technician was very friendly, informative and worked quickly.

Report a concern   January 23, 2016 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Professional, great job,

Report a concern   January 23, 2016 — Rated 10 out of 10 by Cynthia Hower Zerorez Phoenix
What do you like about our products and services?

Always, a Great Job...Carpets looks clean, and fresh...Thank you...My Tech was amazing too!Cynthia...

Report a concern   January 23, 2016 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

I like that there is no chemical smell during or after the cleaning.

Report a concern   January 23, 2016 — Rated 2 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was disappointed that I had to go back over the my couch cushions to remove harder dog drool portions that appeared to be gone while wet. When running my hand over it after the zerorez cleaners left, you could tell it was still there. Also, less upselling

Report a concern   January 22, 2016 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Prompt friendly service and quality work.

Report a concern   January 22, 2016 — Rated 10 out of 10 by Nancy Beiley Zerorez Phoenix
What do you like about our products and services?

We were very pleased with the quick and professional service.

Report a concern   January 22, 2016 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Zeroes has wonderful service. I had them do my carpets and when it dried a couple stains came back up. I mentioned this in my first review and received a call telling me about their 30 day satisfaction guarantee. They came back out and cleaned the few stains free of charge and they were gone this time! I've been very happy with their service and will definitely use them in the future!!

Report a concern   January 22, 2016 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   January 22, 2016 — Rated 9 out of 10 by S.A.M.C.F. Zerorez Phoenix
What do you like about our products and services?

-The people are pleasant to work with
-The price is fair
-We're please with the outcome

Report a concern   January 22, 2016 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Timeliness, courtesy, dryness of carpet and cleanliness at completion

Report a concern   January 22, 2016 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Professional and curious

Report a concern   January 22, 2016 — Rated 6 out of 10 by R.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think the upselling is a little much I don't think that the service guys should be asking you again if you're going to do your tile let me give you a quote so you can think about it if you want to do it today or if you're going to do Scotchgard when customer service representative have already asked you that and also I think that you do need to let people know that you do use a citrus base water spray to do the carpet because I'm allergic to some types of citrus oils and while they were cleaning the carpet I started coughing and broke out in hives and had to go wait outside while they were finishing cleaning and it would have been nice to know that beforehand so that maybe I would have been there I would have left when they we're cleaning the carpets

Report a concern   January 22, 2016 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The carpets cleaned look great. I am anxious to see how long the cleaning will last.

Report a concern   January 22, 2016 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   January 22, 2016 — Rated 0 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid for he odor eliminator for the pet urine in the 2 front rooms and when I woke up in the morning I was literally dry heaving from the awful smell. It was so bad that I thought to myself that it would have been better for me to leave it like it was before we got it cleaned. It was literally the worst smell I have ever smelled before. I just wish a little more effort or repeated work would have been done since I paid over $250 for 4 small rooms. I was very disappointed. :-(

Report a concern   January 22, 2016 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Hayden did a wonderful and careful job on my white carpet.He was very careful with my furniture.

Report a concern   January 22, 2016 — Rated 10 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

prompt, carpet looks terrific, very nice customer service from all

Report a concern   January 22, 2016 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Every thing!

Report a concern   January 22, 2016 — Rated 9 out of 10 by S.D.Q. Zerorez Phoenix
What do you like about our products and services?

The drying time and the technician was very helpful.


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