Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84536 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 29, 2016 — Rated 7 out of 10 by E.J. Zerorez Phoenix
What could we do to improve?

more emphesis on high traffic areas.

Report a concern   January 29, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Very timely response to appointment I requested- I got service the same day I called! The service person was very friendly and explained the process to me.

Report a concern   January 29, 2016 — Rated 10 out of 10 by Ken & Hawkins Zerorez Phoenix
What do you like about our products and services?

To Zerorez,
What a fantastic job Albert Gutierrez did on our carpet yesterday and what a nice young man he is! Over the years we’ve hired many carpet cleaning companies. Never has our carpet looked so clean (even when we did it ourselves). We were very impressed with Albert’s hard work and care for our carpet. We also appreciated how personable Albert was. Our last two experiences with other carpet cleaning companies was so horrible, we waited way too long to get our carpet cleaned. I would highly recommend Zerorez and will to all my family, neighbors, and friends. Thank you for your service, product, and Albert (he is truly an asset to your company).

Report a concern   January 29, 2016 — Rated 10 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

Customer service at each point in the process and the results.

Report a concern   January 29, 2016 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Carpets look clean, not brittle to walk on

Report a concern   January 29, 2016 — Rated 0 out of 10 by A.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is ruined the pads were soaked in milk do after sitting for over 48 hours they now smell when I vacuum I'm afraid to wash them again if I don't want to smell that horrible stench in my house

Report a concern   January 29, 2016 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   January 29, 2016 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Jake took all the stains out of my carpets and did an outstanding job. Jake was awesome! Highly recommend!

Report a concern   January 29, 2016 — Rated 8 out of 10 by K.S. Zerorez Phoenix
What could we do to improve?

Nothing

Report a concern   January 28, 2016 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

it works

Report a concern   January 28, 2016 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Time is scheduled and adhered to. I hate waiting around all day for someone to show up at my house. The office calls when the tech is ahead of schedule and I appreciate the consideration of my time.

Report a concern   January 28, 2016 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The job is done right and the carpet is clean

Report a concern   January 28, 2016 — Rated 7 out of 10 by A.C. Zerorez Phoenix
What could we do to improve?

The pricing was quite steep the square footage and so I would be hesitant to recommend just due to price. The technician was very good as was the end result.

Report a concern   January 28, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The carpet dried quickly, soft and smelled good, not like chemicals. It looks very clean. Now to see if my paying more than I normally do to have my carpets cleaned, lasts longer. That is the real solution.

Report a concern   January 28, 2016 — Rated 10 out of 10 by Monica Scott Zerorez Phoenix
What do you like about our products and services?

I love that I can call and get the service I need quickly, and for a great price. The techs try to help as much as possible and save me money!

Report a concern   January 28, 2016 — Rated 10 out of 10 by Deejae Tucker Zerorez Phoenix
What do you like about our products and services?

Punctual, friendly and available

Report a concern   January 28, 2016 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

My carpets were done by another company, and it looked terrible. Abel came out and did the best he could and it looked immensely better. I am so super happy that he took the time to do an amazing job.

Report a concern   January 28, 2016 — Rated 8 out of 10 by T.H. Zerorez Phoenix
What could we do to improve?

Didn't feel got value for money spent.

Report a concern   January 28, 2016 — Rated 8 out of 10 by M.S. Zerorez Phoenix
What could we do to improve?

The next day, the carpet stains were more prevalent than at the completion of the work.

Anthony is a very strong employee and advocate of Zerorez. Knowledgeable, willing to educate the homeowner, willing to tutor the trainee, hard working.

Jeff did a dedicated job at the actual work of cleaning.

Report a concern   January 28, 2016 — Rated 9 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

no chemical smell....dries fairly quick.....polite workers

Report a concern   January 28, 2016 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

My carpet looks clean. The technician was very courteous.

Report a concern   January 28, 2016 — Rated 10 out of 10 by Kathy Pritchard Zerorez Phoenix
What do you like about our products and services?

Your service man was timely, clean,did a great job, talked to me and SHOWED me the wonder of cleaning my tile areas. I thought he was great and will definately use your service again. Give the young man a gold star!!

Report a concern   January 28, 2016 — Rated 9 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Not using toxic chemicals

Report a concern   January 28, 2016 — Rated 10 out of 10 by Wayne Rand Zerorez Phoenix
What do you like about our products and services?

Carpets dry very quickly. Service people are very friendly, accommodating and efficient.
They have always done an excelle3nt Job.

Report a concern   January 28, 2016 — Rated 10 out of 10 by A.I. Zerorez Phoenix
What do you like about our products and services?

The carpet felt so soft after they were done. I have had the carpet done for a week now and it is staying clean.

Report a concern   January 28, 2016 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Like that there are not a ton of cheMicals used to clean the carpet

Report a concern   January 28, 2016 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Service was quick, technicians were very professional, carpet was very clean.

Report a concern   January 28, 2016 — Rated 4 out of 10 by L.C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The pet treatment, which was the purpose of having my carpet cleaned, was forgotten the first time. Even now there is a pet odor

Report a concern   January 28, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

My furniture looks amazing and the feel is like new. I like the no hard, crunchy feeling of the fabric.

Report a concern   January 28, 2016 — Rated 10 out of 10 by Leo Madrid Zerorez Phoenix
What do you like about our products and services?

I love how brand new the carpet looks after Zerorez serviced it. Our service guy was very professional and nice. Customer service was outstanding. Thank you.


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