Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2024 — Rated 8 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

Nathan was our fav service guy
He’s no longer there . Prices aren’t great but we like you guys but may just start doing it ourselves

Report a concern   July 7, 2024 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Ontime, friendly, did a great job, good price...thank you!

Report a concern   July 7, 2024 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Friendly, fast and effective!

Report a concern   July 7, 2024 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

The tech was fast, nice and did a great job!

Report a concern   July 7, 2024 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The service guy was very pleasant and did a great job!

Report a concern   July 7, 2024 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

My technician Gabe Was the best ever
My carpets are spotless

Report a concern   July 7, 2024 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   July 7, 2024 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Prompt service; professional technicians

Report a concern   July 7, 2024 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Exactly as you proclaim…. No residue left, just clean carpet & upholstered chair that were a challenge but our tech made them look like new

Report a concern   July 7, 2024 — Rated 5 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The first time I used your company the guy did a great job on our carpets. I had been a customer of another company for years and their service had gone down so I wanted to try your company. Well this last time your guy didn’t do a very good job. He rushed through the job and I was disappointed in how they came out.

Report a concern   July 7, 2024 — Rated 9 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Device was great , tech was great. Did not like having to pay $15 out of mkt fee. The hole any room bigger than 16 by 16 is double sounds a bit money scam. Interior of the house was only 1100 ft. You are not the cheapest but was worth the money.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Darla Baquedano Zerorez Phoenix
What do you like about our products and services?

Carpets are so clean; they look brand new. Pet stains completely removed. Thank you.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Patricia Figueroa Zerorez Phoenix
What do you like about our products and services?

Easy, friendly and great service and work

Report a concern   July 7, 2024 — Rated 1 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was quoted $45 a room and then it was on sale for the day you were here and you did not honor that. and $4 is not the problem. I was not told that you could not clean carpets that had old pet stains. I explained to your nice employee that when I bought this house I never saw the old stains because they were very careful not t o let me in the times it did not show up according to the lighting. I found this mess after I moved in. Stains also on the sofa, I said something to my neighbor and found out the prior owner had a cat she could not take care of that was very sick and some neighbors tried to help, but the cat was eventually put down. Had I known that zero rez could not remove stains I would have called someone else to help . I had to wait to afford you as I am on a very tight budget and the $115 for you served me no purpose. Your employee was very nice and explained that these were old stains.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Mary Butterfield Zerorez Phoenix
What do you like about our products and services?

Promptness, professional,did a good job.
Listened to my requests
The young man who came out was great!

Report a concern   July 7, 2024 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Jesse was awesome. Very professional and expedient. Would ask for Jesse again.

Report a concern   July 7, 2024 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

I like that my carpets and floors get cleaned without harsh chemicals and that you don’t have that crunchy feel on your carpet. It’s good that they have specials and their flexible if you have to change your schedule.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Eddie Fuentes Zerorez Phoenix
What do you like about our products and services?

On time, great work and communication by technician that came out to the house. Overall great service!

Report a concern   July 7, 2024 — Rated 10 out of 10 by Cherry Mertens Zerorez Phoenix
What do you like about our products and services?

Everything. The carpet is beautiful and I was surprised at bright it looked after it was clean.
I couldn’t feel hardly any dampness after my technician was gone.
He was very informative and professional.
I will ask for him again if I can.
Thank you👍😊

Cherry Mertens

Report a concern   July 7, 2024 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

Technician was amazing! Took care of our needs and went above and beyond.

Report a concern   July 6, 2024 — Rated 4 out of 10 by E.O.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech that came to my home was super nice and friendly. That being said for almost 700 dollars there shouldn’t not have been dead bugs left through out my home. Dust still in every corner. My grout looks exactly the same as it did prior to his cleaning. I feel like I wasted my money

Report a concern   July 6, 2024 — Rated 10 out of 10 by Audry Barwick Zerorez Phoenix
What do you like about our products and services?

Scheduling was quick and easy, within the same week. Our technician MPowers was very respectful of our home and gave our two young Goldens love. He was very knowledgeable with our stains and worked very hard to resolve them.

Report a concern   July 6, 2024 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

The Rep that came out was very good, polite and curtious.

Report a concern   July 6, 2024 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great and feels super soft. Not hard and stiff like some carpet cleaners

Report a concern   July 6, 2024 — Rated 8 out of 10 by K.T. Zerorez Phoenix
What could we do to improve?

Prices quoted should be charged. I liked the process, wished the carpets could have come a little cleaner.

Report a concern   July 6, 2024 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Our tech was excellent. Would request him again.

Report a concern   July 6, 2024 — Rated 8 out of 10 by E.B. Zerorez Phoenix
What could we do to improve?

Nothing

Report a concern   July 5, 2024 — Rated 10 out of 10 by D.Y. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   July 5, 2024 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   July 5, 2024 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Calling ahead of time to let me know on the way.


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