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based on 84392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate that they were able to come the same day and clean my carpet with short notice. I also appreciate the person that came was not pushy about doing additional services. Overall, rachel. The price was just a little higher than I anticipated, but he did a good job I was very professional.
We've used Zerorez for about 20 years in Sun Lakes and Los Angeles. Previously we gave a grade of 10 after each carpet cleaning session. But this most recent session in Sun Lakes was not the same quality as earlier. The main issue is after the cleaning there were "waves" (raised areas or linear buldges) in the carpet. They were quite visible when standing a few feet away. We have never had these raised waves at any time in the past. My guess is the tech got the carpet too wet. The waves persisted for at least 10 hours (when we went to bed). When the carpet did dry out, the waves were no longer visible and remain so. Again, we were super surprised this time after a Zerorez cleaning because to many past years that never happened.
The young man who cleans my carpet was very professional and a friendly attitude. Did a great job!
Thank you
Punctual, efficient, nice workers. Did a great job. 30 day guarantee.
He. Was friendly and knowledgeable, easy to communicate with. Explained the process of shampoo the carpets.
I have been using Zerorez for at least 12 years. I have never been disappointed in the cleaning of my carpets or the tech that performed the service. All have been very professional, informative and efficient.
Always on time …friendly, efficient stall!
Service was great from beginning to end. I requested a quote on a morning and Alice had someone here for a quote before lunch time for 2 of our offices! Impressive! On the day of the cleaning, the tech was here at 9:55 for a 10am appointment. That told me the tech and the company has respect for my time. Really not something we see often! I was told from the time of the quote that our carpet may not look as it would when it was new. It was pretty dirty. Well, it looks great. I had a great experience with your company and staff. You all truly over delivered and met more than our expectations! I will definitely call you again. Thank you, thank you, thank you
Tech showed up on time, did a through job, the carpets look AMAZING, the tech was personable and professional, the price was exactly as promised - could not be happier!!
Perfect
Friendly staff
I really enjoyed that the basic clean was enough to heat all my stains. Alex was very friendly, quick, and very efficient! I would definitely use Zerorez again.
The young man did a great job. My carpet looks good. I like that it is green. Ginnie
Ryan was the best! He did a great job on carpets, area rug and dining chairs! Very happy!
Always a good job with nice friendly people.
Everything
Everything....specials, service, efficient and no soap suds as well as harsh toxic chemicals!
The technician was very thorough and worked very hard. The carpets, area rug, and couch look good.
Speedy service
Zerorez came to the house on Friday and buy carpets look like brand new! Romero was very professional, efficient, and did a great job! It was a great experience!
Fast efficient service, always friendly service
Efficient fast thorough work
I like the fact that there’s no residue left on my carpet and all the dirt has been extracted. My carpet is several years old, but it still looks like new because I have only used zero Rez for cleaning. The young man that did the cleaning was thorough and courteous.
You do a great job. You are the only ones I have ever used to clean my carpets. My carpets are now 40 yrs old, and your technician was shocked to hear that. I always spend more than I signed up for but in the end, look how much you have SAVED ME from replacing my carpets, possibly several times over!
Thorough job
Protectant
Professional and friendly
Answered all my questions.
Jessie was upfront and honest with his assessment and took his time to do a thorough “standard” cleaning.
Very professional and did a great job cleaning my carpet!
Good results
Very environmentally friendly.
We appreciate our technician Skyler.
He is always very professional, respectful, courteous and thorough. Thank you so very much Skyler! 👍🏼
Great service and the cleaning was fantastic.