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based on 84392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great demonstration of customer care during service. Technician very personable and obviously an expert in the business of carpet care.
Great cleaning process. Results are amazing. Super happy with service, been using Zerorez for I think for almost 18 years for my home and business. Thanks for great work.
Theresa Lyon and Enchanted Island Amusement Park :)
Jacob T. Is a top notch hire by Zerorez Phoenix. Zerorez is a company that has protocols and cleaning procedures in place. Those things can’t happen without employees to carry them out with heart and integrity! I’m beyond impressed with how our carpet and tile grout look after Jacob cleaned them! Saying I’m impressed by him is an understatement! Thank you Zerorez and Jacob for a job well-done!
I like that the carpet is cleaned without an excess of water.
We had our 3 bedrooms cleaned by Jacob this week.
He was punctual, professional, very polite, always had a smile, informative of products and my husband shared he was also very impressed with his very genuine personality and smiled when Jacob extended his hand to introduce himself
Along with his personal fine qualities his work was exceptional
Zerorex is an outstanding company. Professionally staffed, courteous and supportive. Our technician answered all of our questions and did a wonderful job on our carpet. So happy and thankful.
I have used Zerorez for quite a few years and they always do an excellent job. I highly recommend them.
Was on time and let us know exactly what the process was.
Always great service! Clean and dry quickly.
Jacob was very professional and pleasant. My carpets smell fresh and was cleaned out really well. I would recommend you to my friends and family.
No residue. The tech was excellent.
My carpet has never looked better! Mario did a wonderful job. He was personable, polite and did an incredible job.
I already left a message stating that I was very disappointed because the cleaning process triggered my alarm system to go off, saying there is carbon monoxide in the home. I also was not pleased when I paid $265 for my cleaning and the next day. I see an ad three rooms for $115. The gentleman that did the service were very nice and very efficient and the cleaning of itself was very good.
Efficient, bright carpet cleaning. I always get container refill of Zerorez empowered water each year for general cleaning and spot carpet cleaning.
Austen was very professional, fast and so personable
Fast and friendly service. Results are great.
Wonderful service. My tech Damien was very professional and did a fantastic job.
The guy was very nice and very thorough
Very professional. We are always happy with the results@
Good people & good product!
Service guy did not wear booties over their shoes. This was something I was expecting as wearing dirty outside shoes while cleaning a carpet seems slightly contraindicating. Furthermore, he stated that pet odors were coming up when cleaning our carpets and recommended further treatments. Carpets have been brand new upon moving into this home 3 years ago and our dog has never once had an accident on them. Believe he just said that because he knew I had a dog and was looking to provide up charges. Carpets are clean but will not be using this company for future services.
On time arrival, prior notice of arrival, very professional staff.
Product is excellent! Cody was very courteous and did a wonderful job!
Extremely please with the service and the quality of cleanliness. I recommend Zerorez for your carpet and floor cleaning needs! Thank you!
Very professional!
Was very professional and did the best he could with our older furniture. It is way more clean than before.
Overall very satisfied with the treatment.
Efficient and excellent cleaning service. Can feel the difference
First let me say the technician that came to our home was wonderful. He explained everything and did a great job. My disappoint comes from the fact that when I initially called I was very clear on the items I wanted cleaned ( tile and 1 surface rug) and asked for a cost I believe the girl quoted me about $230 or so. Nothing was mentioned at that time about extra charges for hallways which I quickly discovered once the tech arrived that can add quite a bit more to your bill. The tech also mentioned when he arrived that the carpet wasn’t included in the quote do this was another charge I didn’t expect and I thought the price originally quoted included that. I called the office when the tech was still here to speak to a supervisor and they said someone would call back. It’s now almost a week later and still no call. I called back today and was told there was nothing noted in my account requesting a call back and was told today he had no idea when I would receive a call. Working for a large home services company myself I understand the importance of setting clear expectations with your customers, follow up and customer satisfaction. Sure seems like a bait and switch tactic to me !
Technician was great. Efficient, knowledgeable,friendly, and provided amazing results. Overall great service. Will continue to reccomend zerorez in the future.