Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2024 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Very friendly staff that makes it as enjoyable as possible to have carpets cleaned.

Report a concern   July 25, 2024 — Rated 8 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

A better job of cleaning up excess cleaning fluid that remained on the tile butting up to cleaned carpet areas. Also had cleaning fluid drips on tile that occurred when equipment was removed from the premises. Also had a small area of interior paint rubbed off a roundnose corner where you enter the smaller living room. I had touch-up paint for that issue, and I cleaned up all of the cleaning fluid areas myself. Nice guy doing the work, and helpful with recognizing our area rugs did not qualify for in-home cleaning. Just needed a more thorough post-cleaning inspection of the home before going through the payment process.

Report a concern   July 25, 2024 — Rated 10 out of 10 by Diane Publicover Zerorez Phoenix
What do you like about our products and services?

Punctuality, technicians very friendly and professional and carpets look very refreshed .

Report a concern   July 25, 2024 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

He did a great job

Report a concern   July 25, 2024 — Rated 10 out of 10 by Lynne Bjornstad Zerorez Phoenix
What do you like about our products and services?

Great service. Rugs and sofas clean!

Report a concern   July 25, 2024 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient technician

Report a concern   July 25, 2024 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for many, many years, where I used to live in Texas and now here in Arizona. I particularly like "no chemicals" and residue left in my carpet and now I used it on my tile. I love the clean grout lines. It looks amazing!

Report a concern   July 25, 2024 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

My carpets look new!

Report a concern   July 25, 2024 — Rated 10 out of 10 by Jan Traub Zerorez Phoenix
What do you like about our products and services?

I loved the entire process. The absolute best cleaning of my carpets I have ever had. Technician was great with our dog and very careful of our newly painted walls. I usually do not give reviews but in this instance I decided to.

Report a concern   July 25, 2024 — Rated 10 out of 10 by Cody Hoffmann Zerorez Phoenix
What do you like about our products and services?

Martin with Zerorez was awesome. Martin paid attention to all of the little details that have been missed by other companies. Martin and Zerorez will be recommended for sure!

Report a concern   July 24, 2024 — Rated 10 out of 10 by F.H. Zerorez Phoenix
What do you like about our products and services?

The Young man, his name might have been Trayvon, was very polite, friendly and very efficient.
I would highly recommend him and I thank him for the job well done!

Report a concern   July 24, 2024 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The product had no odor. Clean very well. The techs were so pleasant and explained everything. Great job! We are very pleased.

Report a concern   July 24, 2024 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Ryan was such a hard worker! We were very pleased with his professionalism! We will definitely use you again!

Report a concern   July 24, 2024 — Rated 10 out of 10 by Vanessa Fromm Zerorez Phoenix
What do you like about our products and services?

I used Zero Rez this week after becoming increasingly dissatisfied with a competitor's cleaning. With Zero Rez, my carpets were practically dry by the end of the day. With the competitor, my carpets were wet for a couple days afterwards. In addition, my carpets look fabulous. I will definitely use Zero Rez again.

Report a concern   July 24, 2024 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Had 2 good workers and took care of Jodie’s

Report a concern   July 24, 2024 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Everyone was very friendly and easy to work with. They were on time and did what they said they would do.

Report a concern   July 24, 2024 — Rated 10 out of 10 by Deanna Nusser Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   July 24, 2024 — Rated 9 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Zerorez does a very good cleaning job on carpets . I especially like that the carpets dry quickly. Unfortunate, months ago I was very disappointed with the upholstery cleaning. I had two sofas ‘cleaned’ and not only did I not notice a brighter fabric but the dirt settled in the areas where the cording wrapped around the cushions.

Report a concern   July 24, 2024 — Rated 10 out of 10 by Julia Duarte Zerorez Phoenix
What do you like about our products and services?

The quality of cleaning products that actually cleans from the bottom up. My carpets don’t stay soggy, smelly or crunchy after cleaning like they are left by other companies. My carpets are currently over 10 yrs old but after Zerorez cleans them, they are brought back life.

Report a concern   July 24, 2024 — Rated 8 out of 10 by J.I. Zerorez Phoenix
What could we do to improve?

For some reason y carpet doesn’t clean up in black areas. Wish it could.

Report a concern   July 23, 2024 — Rated 10 out of 10 by Vicki Allen Zerorez Phoenix
What do you like about our products and services?

They were quick and professional and my 20 year old carpet looks great

Report a concern   July 23, 2024 — Rated 10 out of 10 by Manuel Torres Zerorez Phoenix
What do you like about our products and services?

Quick, efficient, friendly service, not pushy salesman, reasonable prices, outstanding results, booking process was simple, on time and as estimated, will definitely call in a year for another service!

Report a concern   July 23, 2024 — Rated 9 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Kyle was very helpful -- did a great job.

Report a concern   July 23, 2024 — Rated 5 out of 10 by S.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I requested a specific time range based on our schedule of 3-5 PM. Starting at 10 AM, I was contacted by a Zerorez employee asking to move my appointment up. I declined. At 12, another employee again asked to come over immediately. This was not possible based on our schedule. At 2:05, a 3rd employee called and then texted to say they were 20 minutes out. I told them our appointment window was from 3-5 and they cannot start before then. I was then told I would have to reschedule my appointment to the next day because I "declined for the 2nd time today". I declined three attempts to start before a scheduled appointment for a reason - we sold our home and had to have it cleaned, and the cleaners were booked immediately before Zerorez. What is the point of having an appointment window if I will be threatened and harassed all day to move up an appointment time set weeks in advance..?
Is this how you treat customers that book a 3-5 window because they have to leave work early, too...?

Report a concern   July 23, 2024 — Rated 6 out of 10 by T.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’ve had zerorez do my carpets before, but this time the closets were super wet and got very crunchy after 2 days of fans on them. The carpet is also wrinkled in my closet and it wasn’t prior. I had a cream chair cleaned and the arm was super dirty after it was cleaned. It wasn’t very dirty before cleaning

Report a concern   July 23, 2024 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Your tech was fantastic !! thanks

Report a concern   July 23, 2024 — Rated 10 out of 10 by Annitte McCool Zerorez Phoenix
What do you like about our products and services?

Service extremely professional! Prompt and respectful of my home while he shampooed sectional sofa, large chair and ottoman, cleaned and sealed travertine tile in both bathrooms. Very satisfied with the quality of work and I have high standards! Will certainly schedule again next year! Great company!

Report a concern   July 23, 2024 — Rated 10 out of 10 by James Heil Zerorez Phoenix
What do you like about our products and services?

Great customer service. The carpet and tile look amazing!

Report a concern   July 23, 2024 — Rated 10 out of 10 by Cindi Benzenhofer Zerorez Phoenix
What do you like about our products and services?

No residue left on carpet

Report a concern   July 23, 2024 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Everything about the service went as expected. On time, efficient, professional,. I am a regular with them.


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