Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85990 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 12, 2019 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Chad was wonderful. Already recommended him to a neighbor who may have already called to schedule service.
My rugs look new and they're 13 years old. House smells great and rugs feel nice, not stiff like other shampoo companies.
Prices are reasonable and they were on time.

Report a concern   October 12, 2019 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Rep went the extra mile and the results showed. 15 year old carpet looks like new.

Report a concern   October 12, 2019 — Rated 10 out of 10 by Judy Krahulec Zerorez Phoenix
What do you like about our products and services?

Your technicians are so courteous and professional.

Report a concern   October 12, 2019 — Rated 0 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpet looked pretty good when the service tech left our home. However, the more the carpet dried, streaks became apparent in the tracking areas in our living room entry area and the tracking areas in our family room. It appears to us that the streaks we caused by poor extraction.

You ask what can be done to make things right? Send the tech back to redo the tracking areas.

Report a concern   October 12, 2019 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Kevin? did a great job on my carpets. I would definitely use your service again & I have already recommended your service to several people in my neighbor hood. Thanks again..

Report a concern   October 12, 2019 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Very pleased with zerorez!!! They were prompt and professional!! I would highly recommend them if you want a good job done!!

Report a concern   October 12, 2019 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Service was awesome will use again!

Report a concern   October 12, 2019 — Rated 10 out of 10 by M.I. Zerorez Phoenix
What do you like about our products and services?

Good cleaning and communication

Report a concern   October 12, 2019 — Rated 10 out of 10 by Meghan Clark Zerorez Phoenix
What do you like about our products and services?

My carpet felt amazing when it dried. Way better experience with Zerorez then the last time I got my carpets cleaned with a different company.

Report a concern   October 12, 2019 — Rated 10 out of 10 by gina seabolt Zerorez Phoenix
What do you like about our products and services?

Our service tech was on time, efficient and very through. We had several stains from our child who had gotten sick with the flu and he addressed the issue and resolved and removed the stains.
We would use Zerorez in the future

Report a concern   October 12, 2019 — Rated 8 out of 10 by M.H. Zerorez Phoenix
What could we do to improve?

Nothing

Report a concern   October 11, 2019 — Rated 8 out of 10 by H.E. Zerorez Phoenix
What could we do to improve?

Nothing, everything was profession and smooth ... 👌🏼

Report a concern   October 11, 2019 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

Good job , fair price

Report a concern   October 11, 2019 — Rated 10 out of 10 by Jason Burghardt Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job. Product does not leave an odor and the tile, carpet, and rug look like new.

Report a concern   October 11, 2019 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

I did respond from my phone. Service was very good, Terrell was on-time, professional and did a very good job on our 3 rooms. We will use Zerorez in the future for both our carpets and tile.

Report a concern   October 11, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Zerorez is a professional, consumer centered business.

Report a concern   October 11, 2019 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Quick and very thorough. Eric was really good.

Report a concern   October 11, 2019 — Rated 10 out of 10 by Howard Friedman Zerorez Phoenix
What do you like about our products and services?

Everything from ordering service to payment went great

Report a concern   October 11, 2019 — Rated 10 out of 10 by Romelia Gutierrez Zerorez Phoenix
What do you like about our products and services?

Love everything about Zerorez

Report a concern   October 11, 2019 — Rated 10 out of 10 by Janice Brown Zerorez Phoenix
What do you like about our products and services?

Austin was extremely informative & professional.

Report a concern   October 11, 2019 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Have used Zerorez in GA. So came to Sun City with high expectations and they were met! Good communications on the phone with reservations. Reminder call day before. Arrival call that techs were on the way. Both Jared? & Erin were very polite, accommodating, acted like they were "guests" in my home! I was so pleased with the service they did for me. Quick & efficient so they made me feel they were well trained. So this is why I give them & your compnay a "10" and will recommend you for another reason - the small of "water" you use makes you a cut above the other companies 1) carpets & pads are not soaked taking forever to dry out and my carpets stay bright & don't develop a brown residue like so many other companies seem to leave behind. Good Job!

Report a concern   October 11, 2019 — Rated 10 out of 10 by Gina Balmer Zerorez Phoenix
What do you like about our products and services?

They work wonders on my carpet and tile. Professional, and efficient!

Report a concern   October 11, 2019 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

The clean results & feel if the carpet

Report a concern   October 11, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Good job

Report a concern   October 11, 2019 — Rated 0 out of 10 by D.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets still smell of dog pee. You want $600 more dollars to do an extraction. Im going to have another company do the pet treatment. Your prices are ridiculous.

Report a concern   October 11, 2019 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Great service and great technician. Thank you

Report a concern   October 11, 2019 — Rated 10 out of 10 by Wendy Penrod Zerorez Phoenix
What do you like about our products and services?

Techs are on time and clean cut. The carpets look great when the cleaning is completed and no one has allergic reactions to any chemical residue.

Report a concern   October 11, 2019 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Terrel did a great job. Cleaned and stayed longer than most of the service people have in the past for Zerorez.

Report a concern   October 11, 2019 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Quick response, fair pricing, quick to get it scheduled.

Report a concern   October 11, 2019 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Carpets look and feel very clean. Brandon Carlson was very professional.


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