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based on 85990 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s clean and efficient.. your techs were awesome.. they knew exactly how to explain what your procedures were.. and our carpet was bad.. but they did a fantastic job.. looking forward to getting our tile done next.. thank you .. we will be call you again..
Very professional and efficient.
Your friendly technicians know all the products they use to clean pet accidents and carpets.
Things look great!
Was impressed at how hard Jerred worked to do a good job.
Everything was perfectly dried by next day.
Carpet felt clean and soft!!
Our technician was on time and brought another young man to train with him. They both did an excellent job, answered all questions and our carpets look great. We like the fact that no soap is used and the cleaning process is much healthier for us.
I cannot say enough great things about this company and product! Professional, helpful, friendly service technicians and an absolutely fantastic product. I will not have anyone else! Carpets and floors get clean and stay clean without all the soapy residue!
David did an AMAZING job! He was very nice and professional, explained the procedure clearly, was quick and the furniture looks fabulous. I will be asking for David next time I use Zeroez.
The men showed up on time and were very professional. Got the job done quickly and completely. Thank you !
We had our light-colored sofa and chair cleaned. The tech asked me to come and check his work, which I appreciated. I did ask him to clean the edge of one of the cushions, which he did and it seemed to help a bit. However, I did not know at the time that he had literally just flipped all of the cushions over so that the side that needed cleaning was just face down (the other side is essentially new since we never flip the cushions). He didn't mention this or show us the other side, so I assumed the cushions actually had been cleaned well. I would have asked him to go over them again if I had known. We also have pillows on the couch that are not throw pillows, they are extra cushions, and these were not cleaned/included. This is also frustrating, because if the cleaning had worked-- I would have clean bottom cushions and all of the cushions that cover the top/back of the sofa would have still been dirty.
He said "there isn't much you can do with a white couch and kids" which I do understand, but if this is true....why go through with the cleaning if it isn't going to work well? Or at least let me know at the beginning that it isn't working. The situation I was put in forced me to pay for a service that wouldn't "work" in my case, and that isn't very fair or honest. I think the fabric cleaner I ordered on Amazon along with a brush has done a better job, but I am 9 months pregnant and don't have the time or energy to clean the sofa right now, which is why I was willing to pay for a service. I do regret it now after being out of the money, and I am left with a sofa that looks and feels the same.
The man that came to do the service was fabulous. He did a great job and kept me informed on options.
No residue on my carpets. Great customer service! On time!
Two technicians were very professional and friendly. They did a good job. Will comment that unlike your advertisements say, the carpet does feel a bit crunchy once dried.
Reliability
Prompt
Good corespondence
Carpets looked great!
Our technician was very professional, prompt and thorough. And our carpets look great! Thank you!!!
The technician didn't work with the same attention to detail and wasn't as methodical as our first encounter with Zerorez, This time, the technician ran through the cleaning process extremely fast and at times it seamed like he was just going through the motions of cleaning. We were impressed by the professionalism of the first technician and the method of application and recovery of the cleaning product, but this time it seamed like if the process worked, it's fine or if not, oh well. So, the first time we were satisfied with your company, this time not so much.
Fantastic work, Tech was super friendly and knowledgeable. Would definitely recommend and use again!
Appreciated the Prompt, clean and professional service people.
Have liked the quality of the cleaning and no residue on carpet.
Good service, no chemicals
Thorough professional service. The carpet looks like new! The technician was on time and explained everything in detail before starting the job.
Everyone from the initial call to my final questions after the service was performed were very responsive and professional. I would recommend your performance to anyone. The carpet technician was outstanding too!
Technician was on time, polite, respected my home and property. Service was prompt and he did a great job cleaning my sofa. However, I found it a bit peculiar that all transactions are performed on a cell phone and when he did not have great service, he requested to log into my wifi for transaction completion. It felt uncomfortable, but I really felt I had no choice but to provide my wifi password for him to complete the transaction.
Minimal odor. Quick and clean service.
Scheduling was easy, tech was knowledgeable and professional!
Troy was very efficient and kind. After he left I noticed a stain that was urine, a family member was having a stroke when that happend . I forgot about it, oh well next time.
It took 2 trips but both techs were very polite and knowledgeable. When I asked
The team that cleaned our floors were outstanding. I will recommend this company to everyone! Very impressed with the product and excellent job the team did on our floors. Very informative every step of the way and worked quickly to complete the job. Thanks again
Your system is right on you need more guys working for you like the tech that did our carpet cleaning great job thanks
I just used Zerorez for the first time to clean my sofa/sectional and area rug. They both look like new and dried so quickly. I was able to sit on my sofa just a few hours later. The technician was very prompt, polite and professional. I'm so happy I now have a "go to" carpet and upholstery cleaning company to rely on.
I would recommend that the technician wear shoe covers so as not to track dirt in from outside.
Our tech, Evan Lane. was extremely professional and nice. He was patient and kind in answering all my questions and he did a thorough and great job. I will highly recommend him and zerorez to anyone from now on.