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based on 34674 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They work and your staff is wonderful. Thank you.
Everything that you advertise, you stand by and your performance is always excellent!
Carpets are really clean.
there was a miscommunication regarding the scheduling. when i first called, i said that i needed an appointment for 8 a.m. and not a "range" of time due to my work. i believe the person i talked to was jennifer. she and i went over several days of options and found a morning when an 8 a. arrival time would work for the area i live in. she and i talked again the day before the appointment and confirmed that 8 a. arrival, specifically talking about the timing. the morning of the appointment, dana called to tell me that he would be picking up the truck at 9 (!!!!!) and would arrive shortly thereafter. it completely messed up what i had scheduled for my work and caused me some grief with the group of people i was supposed to meet. that's not to say that dana didn't do a good job; he did and did it quickly. but nonetheless, it caused me difficulty. i would use you again because the work was good but i would not trust the scheduling.
Everything! Your technicians are very professional and show up when they say they are going to be there. When they arrive they assess the work to be done and get busy!
The carpets looks so beautiful and clean. They also feel soft and clean when walking barefoot on them!
very responsive
I like the results of the cleaning and the promptness and professionalism of Rashad, the service provider.
Rashad Jordan is outstanding. He does an incredible job. Pays attention to every detail. A true professional. Our carpet is about 3 1/2 years old, because of zerorez, it looks brand new again. Zerorez is hands down, one of our all-time favorite companies. They are our "go to" for our things related to cleaning carpet and tile floors!
There was nothing to dislike
Fair prices. Guys came on time, were clean and courteous. Carpets look good, with no shampoo smell or residue left on the carpet.
The quality of your cleaning solutions and the quality of the men who come here to clean my carpets. Sal Alvares has been here twice and just done miracles. He's an excellent worker and a gentleman and is a pleasure to have in the house. I would recommend him to anyone
eco friendly products, very good service, Gil my carpet cleaner was very helpful, friendly and knowledgeable.
Carpets get really clean and stay clean longer.
The appointment was easy to schedule, the technician called prior to arrival and was on time and polite. He did an amazing job and my carpets look the best they ever have.
The serviceman was prompt and friendly and did very thorough job on my carpet, area rug and tile/grout.
Friendliness of representative and resulting cleanliness of carpet.
Dennis was an absolute professional ! On time, considerate and cared about his workmanship with pride. He took extreme measures to be very carful both in and out of our home laying pads/plastic down and using furniture / wall guards. The quality of his work was top notch ! The carpet came out beautiful. Our home is currently for sale in the 500k price range and I'm grateful for the excellent workmanship and service Dennis provided. Companies should be so lucky to have this kind of an employee !
individual attention to detail
There are no chemicals used, and no lingering odors. AND the old carpets look GREAT!!
Your representative Robert who cleaned my carpet is wonderful. He listens to my concerns and addresses them. My carpet looks like new when he is He goes the extra mile to make sure the job is well done. When you call, ask for Robert.
I felt the price was very high for the service.
It cleans great and your service people are great
Thorough cleaning, friendly service tech.
The technician did a great job cleaning our carpet.
terrible job on my carpet cleaning
The carpets look great and they feel clean to the touch!
Robert Keith did a fabulous job and I would like to have him again.
Professional, courteous and floors look great!
Very friendly and knowledgeable technicians and great results.
Outstanding service--had to wait to begin because of our slab leak; very patient!
Booked an appointment in one day. You were prompt and efficient. There was no odor left after cleaning and the carpets dried faster than any other company that I have used in the past. I do
think it was quite expensive but service was fabulous.