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based on 34886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything went well I was impressed with the communication to the customer
there is not much residue
Efficient and it works! The tile grout looks brand new. Thanks Zerorez!
It was stem cleaned and easy dry pretty fast due to the hot weather. The Employee was very nice. The product remove some hard walking areas.
Thank You
Zerorez Patricia Hoof
My carpet looks great and it was all done in a timely fashion.
OUR CARPETS LOOK GREAT AFTER THE TREATMENT YESTERDAY!
Keith , (our technician) was very promt, proffesional, friendly and is an extremely hard worker!!! He did a FABULOUS job, on our couch's and our daughter's bedroom carpet! Our couches are about 10 years old and were quite soiled. Keith made them look like new again!! Needless to say, we are thrilled!! Keith gets a 10 ++ from us. We will definitely request him for further services and recommend him to our friends!
Sincerely, Julie Nessl
The product is great but also delivered by nice people committed to excellent service. Could not be more satisfied.
Prompt, carefully executed and helpful.
No smell carpet looks clean
Excellent customer service.
The fellow who did the cleaning at our house was so very pleasant to deal with. He was quite efficient and through. Some difficult spots reappeared a few weeks after the cleaning. When I reported this, he returned and took care of the spots. He was just as nice the second time.
You can see and feel the difference when you clean out carpet and floor tile. The tech is always friendly.
The carpets are clean when the tech is finished. Spots that others could not remove, are gone.
Daniel was on time, pleasant, efficient, responsive and did a good job cleaning my carpet.
We've used Zerorez in the past and were very pleased with your service. We have light carpeting and a black dog, so we do have our share of difficult stains and dirt. With other carpet companies, the stains come back in less than a month, but not with Zerorez. Thank you again!
On time, professional, courteous, and friendly.
100% satisfied.
The spots didn't come out even the second time
your employees are the best
Promtness and covering of all areas around, corners overall very well done. Thank you, Sue Webb, owner
Ranee my manager
The alkalined water and lack of detergent in the Zerorez cleaning process keeps the rugs cleaner after being treated.
Sal was on time as usual. did a great job all by himself. I have requested him a couple of times to clean my rugs and will continue to do so.
Livingston Panhorst did a great job, and very professional. A great asset to you Company.
All natural and no soap used. And Matt was very professional and had a great personality.
My carpets look brand-new every time you clean them I had my grout clean for the first time it looked good when it was first being done but when it dried it looked exactly the same I know the kid work very hard on that but that's something I wouldn't do again but I will definitely have my capets cleaned
They handle calls and scheduling very quickly. If a better rate based on what the house has in regard to carpeted areas they will adjust the fee in your favor.
They arrived on time.
The carpets looked so much better after cleaning. My understanding is there is no "soap" in their cleaning process. Dirt won't resurface.
The cleaner was very courteous.
The carpet dried quickly too!
Yes, I recommend ZeroRez.
First name removed
The technician was prompt, told us when he was about 30 min. out, was pleasant, carried his own solutions and water, left the carpets drier than we've experienced with other providers, and bent over backwards to deal with our special problems.
So far so good. I'll reserve judgement for a bit, but initial assessment is good. Robert was great.
The only thing I am not happy about is the empty television stand that could have been moved was not moved and the carpet underneath it did not get cleaned. The stand was sitting there temporarily for about a month so the carpet really needing cleaning. I should have checked before he was done. I told him to move it but he did not. So I am disappointed at that. Otherwise he was a good guy and worked hard.