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based on 34888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michel is very nice and did a wonderful job of cleaning my rugs. I will ask for him in the future.
Daniel arrived on time and was very efficient and professional. He explained what he was doing, why things worked the way they do, and what new processes were coming up in the coming months. He even recommended the tile treatment. Great business person.
Love that everything is natural. Really loved the disinfectant product.
Fast, friendly, on time and the end result was far better than traditional carpet cleaning methods. It seems very hard to feel like you've gotten good value when paying for any service these days, I couldn't have felt better about my experience with Zerorez. Robert was extremely nice to deal with and he boasted proudly about the process, product and working for the company. You couldn't have a better representative of your company.
Our carpet looks brand new, and we like knowing there’s no residual chemicals with Zerorez!
Carpets are really clean, but not crusty from heavy chemical cleaners.
Very high quality results. Capable techs. Consistent performance.
Hands down best carpet cleaning we've had.
We love Zerorez. Our carpeting always looks great after they clean. I love the fact there’s no residue.
The service was amazing!!!! The tech, Michael, did a fantastic and "very thorough" cleaning of my carpet and upholstery!!! Honestly the carpet had so many spots in it that I was not sure that it would come clean and was very surprised that it is now spot free and soft to the touch. As I have had previous cleanings from other companies that left the carpet feeling very stiff once it dried. I am truly impressed with Zerorez and highly recommend this service to anyone who wants their carpet to look, feel, and smell clean! Thanks Zerorez and Michael for a perfect 1st time experience with your company!!!
First of all I had to point out that he had not cleaned the carpet by the front door or the alcove by the front door.
When I went to put back everything I noticed he had not cleaned underneath the one table that was left in the living room. I had taken out all the furniture except piano and an old Victrola and he did not clean under the Victrola.
Also I was a little disappointed at the fact that he did not show up until 2 o’clock. The timeframe was from 12 to 2 but I guess I expect a little bit better time. Next time I’ll ask for an earlier time frame. Lessons learned.
Otherwise the carpets are pretty clean
Great service! Great Team!
Alex did a very good job.
Great job!!
Great service
We're long-time customers. Deliver a great "product" with great service.
Always on time and always and I am always pleased with the results.
Friendly, fast, efficient with excellent results!
Neil was very thorough and did a great job!
Nonsoap
The product appeared to clean very well without any sort of synthetic smell. Looks fantastic!
I’ve used Zerorez before and was impressed. However, this time I could tell almost immediately that I was not going to be pleased with the result. The carpet felt crunchy after it dried and it doesn’t look as clean as it has on previous cleanings. I’m not talking about hard core stains just areas of heavy traffic areas and dark shaded areas. The carpet is 6 years old.
I don’t have a suggestion on what you could do to make things right. I’m not looking forward to spending another day waitingat home for my appointment . Or another day of preparing the rooms for it. Or another day waiting for it to dry after the cleaning . I will more than likely just live with it until the next time I get it cleaned.
I like that the technician, Michael called when he was on his way, i like he arrived well within the appointment window, I liked he was genuinely interested in doing a great job ( which he did) and he left the place immaculate. thank you Jeff and Michael.
Perfect
Knowledgeable, polite, and hard working technician - was a pleasure!
Eduardo Valencia serviced our home. He did a fantastic job. I appreciate it how he took the time to explain everything. Not only will I use your company again but I will tell friends and family about your services.
Thank you!
- Last name removed Family
No harsh chemicals! Friendly personnel!
Great service...Excellent job...Knowledgeable Technician
Great service, great results
Cleaning was superb and the man you sent out was very nice and helpful.